Operations Implementation Manager

The Coffee Bean & Tea Leaf®; Los Angeles (CA); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Pet Insurance

Disability Insurance

Bonus eligibility 10%

Coffee & Tea discounts

Paid holidays

Vacation pay

Sick pay

Job summary

The Coffee Bean & Tea Leaf in Los Angeles is seeking an Operations Implementation Manager to drive cross-functional rollout of store processes, equipment, and product initiatives across cafés, while identifying efficiencies to improve guest satisfaction and financial returns.

You will lead large brand projects, partner with vendors, manage labor models, support new store openings and remodels, and uphold quality and food safety standards in a hybrid role.

Qualifications

• Five years of field management in Hospitality.
• At least three years in Operations Management or leadership.
• Strong written and verbal communication.
• Ability to translate financial metrics into actions.
• Proven ability to accelerate decision-making and prioritize tasks.
• Demonstrated time management on multiple high-priority tasks.

Responsibilities

• Work cross-functionally to implement new processes, policies, and training.
• Lead large brand-level projects, communications, and engagement meetings.
• Drive store process improvements including equipment, capacity, design, and workflow.
• Support One System test fits, remodels, and new store openings.
• Coordinate capital projects to meet payback within budget and timeline.
• Partner with vendors to improve operating expenses using analytics.
• Manage and update labor modeling and deployment in cafes.
• Uphold Total Quality Experience and Food Safety standards.
• Communicate needs with financial metrics and business cases.
• Ensure interdepartmental alignment across Home Office, Franchising, and Field Operations.

Skills

Hospitality industry experience

Operations management

Leadership

Financial analysis

Communication

Excel

Project management

Vendor management

Time management

Cross-functional collaboration

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Word

Job description

Position: Operations Implementation Manager

Our Blend

The Coffee Bean & Tea Leaf is one of the world’s largest independent and privately-owned specialty coffee and tea retailers. In 1963 we opened our very first store, and today we have over 1100 cafes in 21 countries.

The Coffee Bean & Tea Leaf is on an inspiring journey to become the world’s coffee and tea brand. We are united by our passion for connecting people through the daily rituals of coffee and tea—viewing every cup as an opportunity to impact someone’s day.

Our Brew Crew is a diverse team of hard-working optimists with a passion for learning about our craft, the people we serve, and the world around us. We offer the tools, the environment, and the support for you to make your unique contribution and grow as a person.

Passion is contagious, and we’ve got a serious case of it. If you are just as passionate as we are, come join our Brew Crew!

Our Americas Brew Crew is seeking a Manager, Ops Implementation, to foster effective interdepartmental working relationships and ensure strong execution of product and equipment roll outs to cafés, while identifying process improvements to increase guest satisfaction and optimize financial returns. This position will report to the Director of Operational Excellence

Key Responsibilities

In this role, you will:

• Work cross-functionally to provide field-level feedback and recommendations for process and performance improvement, while implementing new and improved processes, policies, and training as needed.
• Lead large brand level One System projects, communications, and engagement meetings
• Lead store process improvement initiatives including equipment, capacity management, store design, and workflow
• Support One System test fits, remodels, and new store opening management
• Coordinate Operations-focused capital projects or phases of projects; ensure that the projects achieve the expected results and payback within the specified timeframe and on budget
• Support new seasonal window roll outs and product testing
• Partner with and lead relationships with vendors, using analytics and negotiation to improve operating expenses
• Manage and update labor modeling, labor matrix, and Café Deployment models
• Support our Total Quality Experience and Food Safety processes while identifying and resolving the gaps in our Operations processes
• Five years of experience in field management within the Hospitality Industry
• Minimum three years of experience in Operations Management, Specialist or leadership role, preferably in the Hospitality Industry
• Proficient in concise written and verbal communication that portrays the company message and provides clear direction
• Ability to identify and communicate needs through financial metrics and business cases in order to advocate for improvement within the organization
• Skilled in identifying the most effective way to complete tasks and preparing for how to overcome unexpected difficulties
• Exceptional time management capabilities to determine what is important and urgent while managing multiple high-priority tasks simultaneously
• Ability to improve the speed of decision-making by clarifying and setting goals, sharing perspectives, identifying options, and creating consensus toward next steps
• Foster effective interdepartmental working relationships to gain multiple perspectives on various projects, maintain alignment within the Home Office, Franchising, and Company Owned Field Operations and maximize the effectiveness of contributions to the overall organization
• Proficient in: Microsoft Office Suite, including Excel, Outlook, Word, and PowerPoint

Performance & Rewards

At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.

• Benefits: Medical, Dental, Vision, 401K, Pet, Accident, Life, Long-Term & Short-Term Disability, Critical Illness, Hospital Indemnity, EAP programs including Legal, ID Theft, and more
• Discounts on our Coffee and Tea
• Pay Range: $80,000- $100,000 annually; eligibility for 10% bonus
• Observed Holidays
• Vacation Pay
• Sick Pay

*This is a hybrid position: Monday-Wednesday in our Los Angeles office and Thursday and Friday remote*

We believe in the fundamental truths that guide us through our daily lives:

• FRIENDLINESS- We go above and beyond in everything we do. Friendliness and customer-centricity are embedded in our culture.
• RESPECT - We are inclusive and honor each other’s values, opinions and diversity.
• OWNERSHIP - We take ownership and accountability for our individual, team and business results, every day.
• TEAMWORK - As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.
• HONESTY - We live up to the highest levels of integrity by being truthful and transparent with each other, the business, and ourselves.

At The Coffee Bean & Tea Leaf, we are a global company committed to representing the neighborhoods we serve. We welcome all to apply to our Brew Crew and we value the impact of diversity on our culture and in our work.

International Coffee & Tea, LLC dba The Coffee Bean & Tea Leaf® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, sex, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, genetics, or any other status protected by state or federal law. The Coffee Bean &Tea Leaf® expressly prohibits any form of employee harassment or discrimination on the basis of any such protected status.

The Coffee Bean & Tea Leaf® provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, sex, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. This policy was intended to comply, and The Coffee Bean & Tea Leaf® so complies, with applicable state and local laws governing non-discrimination in employment in every location in which the Company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.