Operations & HR Manager

Hydrosat; Washington (District of Columbia); Hybride; USD 125 000 - 135 000; Plein temps

Avantages offerts par ce poste

Employee stock options

Health insurance: Medical, Vision, and

401(k) with 100% match up to 4%

Flexible, unlimited PTO

16 paid company holidays

Maternity, Paternity & Parental Leave

Mental health support

Commuter and cell phone stipends

Company Discount Program

Résumé du poste

Hydrosat is a space and data analytics company building a new Earth observation constellation and software platform. We seek a Product Operations Specialist to support the satellite data product and imaging operations, coordinating tasking, fulfillment, and platform access.

You will bridge Product, Mission Operations, Engineering, and Commercial teams, building scalable processes and tools to deliver timely imagery and maintain platform reliability.

Qualifications

• Bachelor’s degree in Geospatial, CS, Aerospace, or related field.
• 5+ years in relevant operational roles, preferably in space/EO.
• Experience with APIs, RESTful services, and integrations.
• Product-facing role with external stakeholders.
• Strong analytical and communication skills across teams.
• Scripting basics: Python/Jupyter; familiarity with AWS.
• Startup or high-growth tech environment preferred.
• U.S. Citizen or Permanent Resident required.

Responsabilités

• Coordinate satellite imaging tasking and fulfillment, translating orders into acquisition plans.
• Monitor imagery order fulfillment and provide visibility to Product, Operations, and Commercial teams.
• Evaluate tasking feasibility and communicate constraints or alternatives.
• Develop operational metrics, KPIs, and reporting for tasking activity and health of product operations.
• Create and improve scripts, tools, and workflows for efficiency and reliability.
• Work with Mission Operations to understand spacecraft activities and calibration needs.
• Support customer platform operations including user provisioning and data access.
• Coordinate with external vendors to support satellite data product operations.
• Participate in weekly on-call rotations approximately every 4–6 weeks.

Connaissances

APIs & RESTful

Product-facing experience

Analytical & communication

Startup / high-growth

Scripting (Python, Jupyter)

Formation

Bachelor’s degree in Geospatial/CS/Aerospace

Outils

AWS

Python scripting

Description du poste

• Washington, District of Columbia, United States
• Space Segment Engineering
• $125,000 - $135,000 per year

Hydrosat is a space and data analytics company building a new Earth observation constellation and software platform to unlock the power of thermal infrared imagery. We deliver high-resolution thermal insights that help governments, defense agencies, and agribusinesses better manage water resources, agricultural production, national security threats, and critical infrastructure.

We grow through two distinct routes to market – government programmes, and commercial data and subscription products – and our Operations team keeps the business running behind both, giving executive leadership a clear, trusted view of how the company is performing.

We are seeking a Product Operations Specialist to support the satellite data product and imaging operations for Hydrosat's on-orbit constellation. Working closely with the Product and Mission Operations teams, this role will support the end-to-end operational processes required to fulfill customer imagery requests accurately and on time.

Key responsibilities include coordinating satellite imaging requests and priorities, managing tasking and acquisition activities, monitoring order fulfillment, and evaluating tasking feasibility for customer requests. The role will also support customer platform operations, including user provisioning and data access, and helping build develop the processes, tools, and metrics needed to scale Hydrosat's satellite data operations.This position sits at the intersection of product, mission operations, engineering, and commercial sales teams and is well suited for someone who enjoys combining technical operations with process improvement and customer-focused execution.

Job Responsibilities

Support day-to-day satellite imaging tasking and fulfillment, translating customer and internal orders into executable acquisition plans, setting priorities, and driving imagery through successful collection and delivery.

Manage and review imagery order fulfillment, acquisition status, and priorities for internal and external customers, providing clear visibility to Product, Operations, and Commercial stakeholders.

Evaluate tasking feasibility for customer and internal requests and communicate constraints, risks, or alternatives when requirements cannot be met.

Develop and maintain operational metrics, KPIs, and reporting that provide visibility into tasking activity, acquisition forecasts, order fulfillment, operational issues, and overall product operations health.

Create and improve scripts, tools, and workflows that increase the efficiency, scalability, and reliability of satellite tasking and product operations, including near-term imaging forecast planning.

Work with Mission Operations to understand spacecraft activities, calibration requirements, satellite states, and collaborate as needed to fulfill internal sensor testing tasking needs.

Support customer platform operations, including user provisioning, account access, entitlements, KYC screening, and other operational activities required to deliver satellite data products.

Work with external vendors and service providers to coordinate execution and deliverables supporting satellite data product operations.

Be part of weekly on-call support rotation approximately every 4-6 weeks. Support other product and satellite data operations activities as required.

Job requirements

Bachelor’s degree in Geospatial, Computer Science, Aerospace, or related technical field.

5+ years of relevant operational experience, ideally in space mission operations, Earth observation, geospatial technology, or another intensive technical environment.

Experience working with APIs, RESTful services, and platform or system integrations.

Experience in a product-facing role is preferred, including working with external stakeholders, contractors, and technical teams supporting mission partnerships.

Strong analytical, problem-solving, and communication skills, with the ability to work effectively across technical and non-technical teams.

Basic scripting and technical skills, including experience writing and maintaining Python scripts, working with Jupyter notebooks, and familiarity with cloud-based tools and services such as AWS.

Experience in a startup or high-growth technology environment is preferred.

Must be a U.S. Citizen or Permanent Resident.

About You

Takes a customer-focused approach to operations, with attention to creating a reliable and seamless experience from request through fulfillment.

Is proactive, accountable, and has a results-oriented mindset with a strong sense of outcome ownership.

A strong communicator who can effectively coordinate across Product, Engineering, Mission Operations, and Commercial teams while engaging confidently with C-suite leaders and external stakeholders.

Curious, creative, and willing to improve processes, solve new problems, and help build foundational capabilities for a rapidly scaling space company.

Employee stock options

Health insurance: Medical, Vision, Dental - Hydrosat covers 100% of employee premiums, 50% for dependents

Mental Health Support

401(k) with 100% match up to 4%, vested from day one

Flexible, unlimited PTO

16 paid company holidays

Maternity, Paternity & Parental Leave - up to 12 weeks fully paid

Mental health support, including free therapy sessions

Commuter and cell phone stipends

Company Discount Program

Federal Contract Eligibility Requirement

Due to the nature of the work and applicable U.S. federal government contract requirements, this position is limited to individuals who are U.S. citizens. This requirement is mandated by the federal government and is not a discretionary employment policy. Proof of eligibility will be required as a condition of employment, consistent with applicable law.