Operations Ghostbuster

Zipline; South San Francisco (CA); On-site; USD 112,500 - 300,000; Full time

Benefits offered by this job

Equity compensation

Health insurance

Paid time off

Performance bonuses

Job summary

Zipline in South San Francisco is seeking an Operations Ghostbuster to enhance operational efficiency. This role involves identifying bottlenecks, creating actionable workstreams, and developing tools to streamline processes. The ideal candidate will have over 6 years of experience in operations and a proven record in high-growth environments.

Your work will include collaborating with cross-functional teams and driving implementation of solutions to achieve measurable business outcomes.

The role is office-based and requires occasional travel. Competitive salary range of $112,500 - $300,000.

Qualifications

• 6+ years of experience in business operations or similar.
• Experience in a high-growth tech or logistics company.
• Strong analytical and problem-solving skills.

Responsibilities

• Identify and unblock operational problems slowing execution.
• Build tools, dashboards, and workflows for measurable improvements.
• Own critical workflows end to end and iterate based on results.

Skills

Operational problem solving

Data analysis

Communication skills

Workstream management

Education

6+ years of experience in operations or related fields

Tools

Salesforce

HubSpot

BI tools

Job description

About Zipline

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

About You & the Role

Zipline is scaling fast, and speed only matters if the work actually moves. We are looking for an Operations Ghostbuster: a high-agency operator who finds the bottlenecks, ghosts of our past, present and future, slowing teams down, ships practical fixes, and turns recurring friction into systems that make the company faster.

This is not a traditional PM or coordination role. You will work across teams, data, systems, and operating cadences to identify what is stuck, diagnose why, and drive the solution to completion. The right person thrives in ambiguity, values impact over perfect process, and builds enough structure to unlock velocity without creating bureaucracy.

What You’ll Do

You will identify and unblock the operational problems that slow execution: broken workflows, unclear ownership, manual handoffs, missing metrics, weak follow-through, and decisions that are stuck between teams. You will turn those problems into crisp workstreams with owners, timelines, operating mechanisms, and measurable outcomes.

You will build scrappy tools, dashboards, automations, trackers, and workflows that solve the immediate problem and can scale over time. You will partner with Operations, Commercial, Data, Product, Finance, and other cross-functional teams to improve speed, conversion, execution quality, and organizational clarity.

You will own critical workflows end to end, iterate quickly based on results, and build trust through output rather than alignment meetings. Within your first month, you should be finding major friction points. Within three months, you should be shipping measurable improvements in workflow speed, decision quality, or operating performance.

What You’ll Bring

• 6+ years of experience in operations, business operations, growth, GTM, strategic programs, product operations, revenue operations, logistics, marketplace operations, or another fast-moving execution environment.
• 2-4 years in a high-growth tech, SaaS, marketplace, logistics, or similarly fast-moving company where you shipped work that created tangible business impact.
• High agency and strong execution discipline; you move fast, act independently, and do not wait for perfect direction before making progress.
• Strong analytical judgment, with the ability to turn messy data into practical decisions, clear priorities, and measurable operating improvements.
• Systems and data fluency across tools such as Salesforce, HubSpot, BI tools, spreadsheets, low-code automations, workflow systems, or internal operating dashboards.
• Ability to influence teams and stakeholders without formal authority, especially when the work cuts across Sales, Marketing, Operations, Product, Data, Finance, or field teams.
• A practical bias toward scrappy solutions that work now and can become scalable systems later.
• Comfort operating in ambiguity, switching altitude quickly, and moving from diagnosis to action without hiding behind process.

What Else You Need to Know

This will be an in-office role based out of our South San Francisco HQ. Must be able to travel up to 25% of the time either to our HQ or into the Field.

The starting cash range for this role is $112,500 - $300,000; please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. We are always open to negotiation. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, working location, and projected impact. The total compensation package for this role may also include: equity compensation; overtime pay; discretionary annual or performance bonuses; sales incentives; benefits such as medical, dental and vision insurance; paid time off; and more.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to protected characteristics.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!