Operations Functional Analyst

Cynet Systems; Baltimore (MD); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

HSA

Disability Insurance

Life Insurance

Paid Sick Leave

Supplemental Insurance

Identity Theft Protection

Pet Insurance

Wellness Programs

EAP

Career Growth

Job summary

Cynet Systems Inc. is seeking an Operations Support Specialist to obtain facts, analyze problems, design solutions, develop testing methods, conduct tests, and deliver key operational information to stakeholders.

This role emphasizes SOP creation and process improvement across the organization, with a focus on timely, accurate outputs. The candidate should have a Bachelor's degree in business administration or equivalent experience, plus 2+ years in an operational role, and strong Microsoft

Qualifications

• Bachelor's degree in business administration; or equivalent experience.
• 2+ years in an operational role (level 2+).
• Strong Microsoft Office proficiency.
• Excellent verbal and written communication.
• Ability to work independently and meet deadlines.

Responsibilities

• Research and improve operations by examining systems problems, obtaining facts, analyzing issues, identifying root causes, and recommending and facilitating resolutions.
• Support operations systems by providing operating information to users, answering questions, and providing training.
• Contribute to operations analysis and organizational success by accommodating new requests, helping team members accomplish job results, and developing SOPs and other essential documentation.
• Verify operations systems by developing testing methods, as well as conducting and documenting tests.
• Improve operations analysis domain knowledge by attending training sessions and reading technical publications.

Skills

Problem analysis

SOP development

Testing and QA

Microsoft Office

Communication skills

Independent work

Education

Bachelor's Degree in Business Administration

Job description

Job Overview

Provides operational support by obtaining facts, analyzing problems, designing solutions, developing testing methods, conducting and documenting tests, and delivering key operational information to stakeholders.

Pay Range: $27.94hr - $32.94hr

Provides operational support by obtaining facts, analyzing problems, designing solutions, developing testing methods, conducting and documenting tests, and delivering key operational information to stakeholders.

Essential Functions

• Research and improve operations by examining systems problems, obtaining facts, analyzing issues, identifying root causes, and recommending and facilitating resolutions.
• Support operations systems by providing operating information to users, answering questions, and providing training.
• Contribute to operations analysis and organizational success by accommodating new requests, helping team members accomplish job results, and developing Standard Operating Procedures (SOPs) and other essential documentation.
• Verify operations systems by developing testing methods, as well as conducting and documenting tests.
• Improve operations analysis domain knowledge by attending training sessions and reading technical publications.

Education

• Bachelor s Degree in Business Administration.
• In lieu of a Bachelor s degree, an additional 4 years of relevant work experience is required in addition to the base work experience requirement.

Experience

• 2+ years of experience in an operational role (level 2 or above).

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to recognize, analyze, and solve a variety of operational problems.
• Highly proficient in Microsoft Office and similar applications.
• Organized and detail-oriented while consistently meeting strict deadlines.
• Strong verbal and written communication skills.
• Demonstrated ability to work independently.

Benefits

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Disclaimer

Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.