Operations & Fulfillment Specialist — Growth Path

Jilian Booth, LLC.; Maynard (MA); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

PTO 3 weeks annually

Bonus potential

401k

Job summary

Jilian Booth, LLC. in Maynard, MA is seeking an Operations Support and Fulfillment Associate to join our in‑house Fulfillment team. This entry‑level role focuses on customer support, hardware updates, and parcel preparation to ensure a smooth installation.

You’ll triage customer needs, perform basic troubleshooting, update firmware on STBs, pack kits, assist inventory, and help meet daily shipping targets in a fast‑paced, team‑oriented environment.

Qualifications

• High school diploma or equivalent required; Associate's degree preferred.
• Familiarity with computer systems and general internet/networking technologies.
• Experience with Microsoft Office (Word, Excel, PowerPoint) a plus.
• Strong troubleshooting, multitasking, and customer service skills.
• Ability to lift 50 pounds.

Responsibilities

• Answer calls from current and prospective properties, triage their needs, and handle initial troubleshooting to restore HD-FTG video systems per contract's support terms.
• As a member of the Fulfilment team, help ensure customers receive hardware that is updated, well-packaged, and ready for a seamless installation experience.
• Support the warehouse team with firmware updates, hardware packing, and inventory.
• Update STBs to the latest firmware, testing each unit before deployment.
• Pack installation hardware kits, verifying accuracy before dispatch.
• Support inventory counts, flag discrepancies, and keep storage areas organized and labeled.
• Receive, inspect, and log incoming shipments; help meet daily and weekly shipping targets.
• Follow all warehouse safety guidelines, plus other tasks as assigned.

Skills

Customer service

Troubleshooting

Multitasking

Strong communication

Education

High school diploma or equivalent

Associate's degree preferred

Tools

Microsoft Office

Job description

Jilian Booth, LLC. in Maynard, MA is seeking an Operations Support and Fulfillment Associate to join our in‑house Fulfillment team. This entry‑level role focuses on customer support, hardware updates, and parcel preparation to ensure a smooth installation.

You’ll triage customer needs, perform basic troubleshooting, update firmware on STBs, pack kits, assist inventory, and help meet daily shipping targets in a fast‑paced, team‑oriented environment.