Operations Field Manager - Restoration

HighGround; Bridgewater (MA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Weekly pay

Medical plans

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

Northeast Power Dry in the restoration sector seeks an experienced Operations Field Manager to lead mitigation operations. This hands-on leadership role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service to customers during challenging times.

You will supervise and coach technicians, manage projects from start to finish, and ensure safety, quality, and OSHA compliance.

Qualifications

• Bachelor's degree or equivalent work experience.
• 2–5 years of management experience in construction, restoration, or related industry.
• Mitigation/restoration experience preferred.
• Hands-on construction experience strongly preferred.
• Knowledge of financial reporting, job costing, and resource management.

Responsibilities

• Lead, coach, and develop the mitigation team to achieve operational excellence and customer satisfaction.
• Oversee mitigation projects from start to finish, ensuring quality workmanship and on-time completion.
• Conduct on-site inspections and provide hands-on leadership when needed.
• Direct crews in the field and ensure proper construction and mitigation methods are followed.
• Develop and improve operational workflows to maximize efficiency and productivity.
• Monitor project progress, resolve issues quickly, and ensure customer expectations are exceeded.
• Hire, onboard, train, and mentor new team members.
• Conduct ongoing performance evaluations and provide coaching for continuous improvement.
• Collaborate with other department leaders to coordinate staffing, equipment, and project resources.
• Oversee inventory management and ensure equipment is properly maintained and available.
• Review construction plans, scopes of work, and project documentation.
• Ensure OSHA regulations, company safety standards, and industry best practices.
• Provide operational support during emergency situations, including after-hours response when needed.
• Monitor job costing, resource allocation, and operational performance.

Skills

Leadership

Operations management

Safety compliance

Construction knowledge

Team development

Education

Bachelor's degree or equivalent

Job description

Operations Field Manager - Restoration

Northeast Power Dry is seeking an experienced, hands‑on Operations Field Manager to lead our mitigation operations. This leadership role is ideal for someone who thrives in a fast‑paced environment, enjoys developing high‑performing teams, and is passionate about delivering exceptional service to customers during challenging times.

About Northeast Power Dry

Founded in 1986, Northeast Power Dry is a leading restoration and reconstruction company serving residential and commercial customers throughout New Jersey and the surrounding region. We specialize in water damage mitigation, mold remediation, fire and smoke restoration, reconstruction, and emergency response services. Our mission is to restore not only properties, but peace of mind, by delivering exceptional service with integrity, urgency, and craftsmanship.

At Northeast Power Dry, we believe our people are our greatest asset. We invest in training, promote from within whenever possible, and foster a collaborative culture where teamwork, accountability, and continuous improvement are valued every day.

Learn more about us at www.nepowerdry.com.

Position Details

• Job Type: Full-time
• Compensation: Competitive base salary plus performance bonuses

Position Overview

The Operations Field Manager will be responsible for supervising and guiding a team of technicians in responding to property damage caused by water or mold. This role requires a proven ability to manage operations efficiently, ensure compliance with safety and quality standards, and maintain excellent customer relations. A strong knowledge of construction practices and jobsite safety protocols is essential. The ideal candidate will be proactive, detail‑oriented, and highly skilled in both the technical and leadership aspects of mitigation work.

What You'll Do

Key responsibilities include:

• Lead, coach, and develop the mitigation team to achieve operational excellence and exceptional customer satisfaction
• Oversee mitigation projects from start to finish, ensuring quality workmanship and on‑time completion
• Conduct on‑site inspections and provide hands‑on leadership when needed
• Direct crews in the field and ensure proper construction and mitigation methods are followed
• Develop and improve operational workflows to maximize efficiency and productivity
• Monitor project progress, resolve issues quickly, and ensure customer expectations are exceeded
• Hire, onboard, train, and mentor new team members
• Conduct ongoing performance evaluations and provide coaching for continuous improvement
• Collaborate with other department leaders to coordinate staffing, equipment, and project resources
• Oversee inventory management and ensure equipment is properly maintained and available
• Review construction plans, scopes of work, and project documentation
• Ensure compliance with OSHA regulations, company safety standards, and industry best practices
• Provide operational support during emergency situations, including after‑hours response when needed
• Monitor job costing, resource allocation, and operational performance

What We're Looking For

• Bachelor's degree or equivalent work experience required
• 2–5 years of management experience in construction, restoration, or a related industry
• Previous mitigation and restoration industry experience preferred
• Hands‑on construction experience strongly preferred
• Strong understanding of financial reporting, job costing, and resource management
• Demonstrated leadership experience with the ability to motivate and develop teams
• Excellent communication, problem‑solving, and organizational skills
• Ability to manage multiple priorities in a fast‑paced environment
• Working knowledge of OSHA regulations and jobsite safety practices
• Ability to read and interpret construction plans and project documentation
• Bilingual (English/Spanish) is a plus

What Makes You Successful

• High‑energy, positive leadership style
• Strong integrity and professionalism
• Excellent time management and organizational skills
• Customer‑first mindset with the ability to remain calm under pressure
• Hands‑on approach and willingness to work alongside your team in the field
• Ability to make sound decisions in a fast‑paced environment

Benefits

We offer a comprehensive benefits package that includes:

• Competitive base salary plus performance bonuses
• Weekly pay
• Choice of medical plans, including select plans with $0 payroll cost for employee coverage
• Dental insurance
• Vision insurance
• Flexible Spending Accounts (FSA) for medical and dependent care expenses
• Health Savings Account (HSA) available with qualifying high‑deductible plans
• Company‑paid short‑term and long‑term disability insurance
• Company‑paid life insurance
• 401(k) with company match of up to 6%
• Paid time off
• Paid holidays plus one floating holiday
• Sick time that carries over year to year
• Paid training and certification support
• Opportunities for advancement and career growth
• Travel reimbursement for work‑related travel
• Employee referral bonus program
• Company‑provided uniforms

Northeast Power Dry is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other status protected by applicable law.