Operations Expert

EXPRESS; Virginia (MN); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

401(k) with Company match

Merchandise discount

Paid Time Off

Parental leave

Job summary

PHOENIX Express store at Potomac Mills seeks a Retail Operations Expert to ensure excellent in-store service and smooth product flow. You will coach stockroom staff, process shipments, replenish stock, and assist customers on the sales floor, delivering a superior shopping experience.

The role requires a High School diploma and 0–2 years in retail, with availability including nights and weekends. Experience with iPad and POS systems is preferred.

Qualifications

• High School or equivalent required.
• 0–2 years relevant retail experience preferred.
• Willingness to work nights, weekends and non-business hours.
• Familiarity with iPad and point-of-sale systems.

Responsibilities

• Provide a high-quality in-store shopping experience for customers.
• Lead merchandise flow processes and ensure product availability and sizing.
• Assist with stockroom coaching, shipping/receiving, and markdowns.
• Support Sales Associates and participate in product launches as needed.

Skills

Customer service

Communication

Teamwork

Education

High School or equivalent

Tools

iPad

Registers

Job description

About PHOENIX

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

Overview

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

About PHOENIX

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

About Express

Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.

Store Name

Potomac Mills

Responsibilities

Express is seeking a Retail Operations Expert to join our team.

The Operations Expert will assist in providing a great in-store shopping experience for our retail customers by leading the merchandise flow processes confirming the product is available and sized.

Key Responsibilities

• Providing coaching and training for stockroom associates as needed.


• Process shipping and receiving orders according to Express time and efficiency standards.


• Replenish product as needed.


• Process freight and sensor product.


• Maintain a clean and organized stock room to ensure safe and efficient merchandise processing from stock room to floor.


• Coordinate product pricing and markdowns.


• Provide check-out support to customers as needed.


• Process fulfillment transactions quickly and accurately to ensure customer satisfaction.


• Share information on product, promotions, and loyalty programs.


• Assist Sales Associates during onboarding and training.


• Assist with product launches changes according to company SOP.


• Assist customers as needed on the sales floor with locating product and/or online orders


• Deliver on all aspects of the customer experience model.


• Other essential functions may occur as directed by your supervisor

Required Experience & Qualifications

• Education: High School or Equivalent


• Years of Experience 0 - 2 relevant job experience - minimum 6 months


• Meets defined availability criteria, including nights, weekends and non-business hours


• Proficient in use of technology (iPad, registers)

Critical Skills & Attributes

• Demonstrates strong customer service skills


• Strong verbal and written communication skills specifically with customers, sales leadership team and associates


• Demonstrated collaborative skills and ability to work well within a team


• Ability to multitask and handle multiple customers and/or processes at once

Benefits And Compensation

• Medical, pharmacy, dental and vision coverage


• 401(k) and Roth 401(k) with Company match


• Merchandise discount


• Paid Time Off


• Parental leave for new moms and dads

For part-time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more.

Additionally, part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.

Part-time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.

Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.

Closing

Applicants must be currently authorized to work full-time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H-1B or TN status) for this position.

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic.

PHOENIX only hires individuals authorized for employment in the United States.

PHOENIX is committed to providing reasonable accommodation to individuals with disabilities.

If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e‑mail to [e-mail] and let us know the nature of your request and your contact information.