Operations Expert

Express & Bonobos; Boca Raton (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) and Roth 401(k) with Company 4%

Merchandise discount

Paid Time Off

Parental leave

Job summary

PHOENIX Retail, LLC operates Express and Bonobos brands, providing a multi-channel retail experience. The Boca Raton store seeks a Retail Operations Expert to manage merch flow, ensure product availability and sizing, and support staff in daily operations.

The role emphasizes delivering superior customer service, coordinating stockroom activities, and assisting customers on the sales floor to enhance the overall shopping experience.

Qualifications

• Demonstrates strong customer service skills.
• Strong verbal and written communication skills with customers and team.
• Collaborative skills and ability to work well within a team.

Responsibilities

• Provide coaching and training for stockroom associates.
• Process shipping and receiving orders.
• Replenish product as needed.
• Maintain a clean and organized stock room.
• Coordinate product pricing and markdowns.
• Assist Sales Associates during onboarding and training.
• Assist customers on the sales floor with locating product/online orders.

Skills

Customer service

Verbal & written communication

Collaborative/team player

Multitasking

Education

High School or Equivalent

Tools

iPad

Registers

Job description

Overview

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model.

Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.

Store Name

T.C. At Boca Raton

Responsibilities

Express is seeking a Retail Operations Expert to join our team.

The Operations Expert will assist in providing a great in-store shopping experience for our retail customers by leading the merchandise flow processes confirming the product is available and sized.

KEY RESPONSIBILITIES

• Providing coaching and training for stockroom associates as needed.
• Process shipping and receiving orders according to Express time and efficiency standards.
• Replenish product as needed.
• Process freight and sensor product.
• Maintain a clean and organized stock room to ensure safe and efficient merchandise processing from stock room to floor.
• Coordinate product pricing and markdowns.
• Provide check-out support to customers as needed.
• Process fulfillment transactions quickly and accurately to ensure customer satisfaction.
• Share information on product, promotions, and loyalty programs.
• Assist Sales Associates during onboarding and training.
• Assist with product launches changes according to company SOP.
• Assist customers as needed on the sales floor with locating product and/or online orders
• Deliver on all aspects of the customer experience model.
• Other essential functions may occur as directed by your supervisor

REQUIRED EXPERIENCE & QUALIFICATIONS

• Education: High School or Equivalent
• Years of Experience 0 - 2 relevant job experience - minimum 6 months
• Meets defined availability criteria, including nights, weekends and non-business hours
• Proficient in use of technology (iPad, registers)

CRITICAL SKILLS & ATTRIBUTES

• Demonstrates strong customer service skills
• Strong verbal and written communication skills specifically with customers, sales leadership team and associates
• Demonstrated collaborative skills and ability to work well within a team
• Ability to multitask and handle multiple customers and/or processes at once

BENEFITS AND COMPENSATION

PHOENIX offers a range of benefits to help protect full-time associate's health and long-term financial security including:

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads

For part-time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more.

Additionally, part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.

Part-time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.

Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.

Closing

If you would like to know more about the California Consumer Privacy Act click here.

Applicants must be currently authorized to work full-time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H-1B or TN status) for this position.

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to [e-mail] and let us know the nature of your request and your contact information.

Notification to Agencies

Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.