Operations Excellence Manager (OEM) - Multi-Unit Operations - Dallas based

J; Irving (TX); Remote; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental

Vision

Life insurance

401(k)

Paid time off

7 paid holidays

Laptop provided

Job summary

J&P Hospitality Management seeks an Operations Excellence Manager to drive field-based operational improvements across our hotel portfolio. You will partner with GMs and regional leaders to deliver revenue and guest-satisfaction gains while leading transitions and training initiatives.

Travel up to 75% across markets with base in Irving, TX. Requires 3+ years multi-unit leadership, strong execution, and P&L oversight. Competitive base salary with comprehensive benefits and company laptop.

Qualifications

• 3+ years multi-unit leadership experience in hospitality or service industries.
• Ability to lead operational turnarounds and drive measurable results across sites.
• Strong financial acumen with P&L, labor and revenue management.
• Excellent English communication and facilitation skills.
• Bilingual in Spanish a plus.

Responsibilities

• Partner with cross-functional teams to translate strategy into field actions.
• Support VPs and AMs by deploying focused interventions to stabilize operations and improve financial performance.
• Lead and coach GMs to achieve revenue, occupancy, guest satisfaction, and GOP improvements.
• Conduct site visits and audits to identify root causes and ensure standards.
• Ensure adherence to brand standards, safety protocols, and owner expectations.
• Collaborate with hotel teams to improve guest experience metrics.

Skills

Multi-unit leadership

Business acumen

Financial analysis

English communication

Spanish bilingual

Education

Bachelor's degree preferred in Hospitality Management or Business

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

• Location Remote - Irving, TX, United States
• Base Pay $80,000.00 - $90,000.00 / Year
• Job Category Manager, General Manager, Store Manager
• Employee Type Full Time - Exempt
• Manage Others Yes

Description

Join our leadership team and help transform hotel performance across our growing portfolio. As an Operations Excellence Manager (OEM), you'll lead operational improvement initiatives, support hotel transitions, develop leaders, and execute targeted strategies that drive revenue, guest satisfaction, compliance, and profitability.

• Field-based leadership position with up to 75% travel across multiple hotel markets
• Minimum 3 years multi-unit leadership experience, preferably in hospitality, restaurants, retail, or service-based industries
• Strong background in operational improvement, financial performance, leadership development, and project execution.
• Must reside within a reasonable driving distance of Dallas-Fort Worth International Airport (DFW)
• $80,000 - $90,000 salary per year (based on experience)
• Medical, Dental, Vision, Life, 401(k), Paid Time Off, and 7 Paid Holidays
• Company-supplied laptop

Job Description

Job Title: Operations Excellence Manager (OEM)

Reports to: Vice President, Operations Excellence

FLSA Status: Exempt

Location: Multi-Unit, Field Based (Regular Travel Required)

Direct Reports: Varies by Assignment

Department: Operations

JOB SUMMARY

The Operations Excellence Manager (OEM) is an execution-focused field leadership role responsible for delivering short- and mid-term operational outcome improvements, accelerating hotel stabilization, and closing clearly defined gaps that directly impact revenue, GOP, guest experience, compliance, and owner satisfaction.

The role focuses on supporting hotel operations through hands-on leadership, targeted training, hotel transition management, and project execution - including Area Manager coverage as needed. By serving as a mentor, coach, and business partner, this role creates a culture of accountability and results-driven leadership across their area. This is a field-based position that requires travel up to 75% of the time. This role exercises independent judgement and discretion in carrying out assigned responsibilities, consistent with company policies and applicable federal, state, and local laws.

PERFORMANCE DUTIES AND RESPONSIBILITIES

• Partner with cross-functional teams to translate company strategy into executable field actions that drive measurable business results.
• Support Division Vice Presidents (DVPs) and Area Managers (AMs) by deploying focused, time-bound interventions that stabilize operations, improve financial performance, and reinforce leadership accountability.
• Lead, coach, and support General Managers (GMs) to achieve sustained improvement in revenue, occupancy, guest satisfaction, expense control, and team development.
• Conduct regular site visits and operational audits to identify root-causes of underperformance and ensure consistency and adherence to company standards, safety protocols, and brand guidelines.
• Assists GMs in creating an environment of accountability for delivering sales growth and achieving GOP performance at each hotel.
• Partner with hotel teams to analyze and to improve guest experience metrics using feedback, surveys, and online review data.
• Ensure regular follow-up and corrective action from inspections, audits, or brand quality assurance visits.
• Maintain strong knowledge of market conditions, competitors, and local trends across assigned regions to support tactical decision making.
• Collaborate with company leaders to establish performance targets and execute companywide programs at the field level.
• Support GMs with hands-on leadership to stabilize operations and address performance gaps.
• Ensure consistent execution of company and brand standards, brand requirements, and owner expectations across assigned hotels.

TRAINING DUTIES AND RESPONSIBILITIES

• Serve as a subject-matter expert on brand standards, property management systems, and J&P programs, ensuring disciplined and repeatable execution across hotel operations.
• Partner cross functional to identify performance gaps and deliver targeted coaching, mentoring, and training solutions.
• Lead continuous improvement efforts through process evaluation, root-cause analysis, and development of training materials to drive compliance and operational consistency.
• Coach and support new-hire management candidates throughout training, placement, and field deployment, with accountability for training completion, effectiveness, and retention.
• Support field performance by coaching on labor productivity, inventory and expense control, revenue and GOP improvement, and compliance through site audits, inspections, and targeted intervention at underperforming locations.

PROJECT MANAGEMENT DUTIES AND RESPONSIBILITIES

• Lead and execute initiatives, including process rollouts, system implementations, and operational improvement projects.
• Manage timelines, deliverables, and communication to ensure projects are completed efficiently and with minimal disruption to hotel operations while accelerating adoption, execution quality, and results.
• Champion operational initiatives across multiple properties, including sales campaigns, renovations, technology rollouts, or brand standards updates.

MULTI-UNIT LEADERSHIP DUTIES AND RESPONSIBILITIES - WHEN APPLICABLE

• Provide temporary AM coverage during vacancies, transitions, or periods of increased operational demand to maintain leadership continuity, execution discipline, and performance momentum.
• Review financial and sales reports across all properties and provide actionable guidance to improve results vs budget, forecast, and prior year.
• Ensure consistent execution of company sales programs and revenue strategies in all assigned hotels.
• Collaborate with the Sales and Revenue Management to align property-level activities with regional sales objectives and secure business accounts.
• Monitor and guide GMs on labor, payroll, and scheduling practices to optimize workforce planning while controlling costs and maintaining compliance.
• Work cross-functionally to support investigations and corrective actions in partnership with Human Resources Business Partners (HRBPs), without independent authority to make final employment decisions.
• Ensure proper execution of hiring, onboarding, training, and compliance processes across all assigned hotels.
• Promote a culture of accountability, teamwork, integrity, and guest-first hospitality.
• Assist in identifying internal talent and leadership readiness gaps and support developmental pipelines for future GM and multi-unit leadership roles.
• Support GMs in recruiting hourly team members to fully staff locations with permanent employees.
• Partner with HRBPs in recruiting efforts for GM roles and other key leadership positions when vacancies occur.
• Work cross functionally to assist during investigations.
• Ensure GMs maintain compliance with all applicable local, state, and federal employment laws and health and safety regulations.
• Respond promptly to serious incidents or emergencies at hotel locations, assisting with crisis management, legal reporting, and company communications as needed.

TRANSITION MANAGEMENT DUTIES AND RESPONSIBILITIES - WHEN APPLICABLE

• Lead end-to-end transition planning and execution for hotels onboarding to our management platform with clearly defined milestones, ownership, and performance targets.
• Conduct pre-transition assessments covering operations, staffing, financials, systems, contracts, and compliance.
• Coordinate the implementation of company operating standards, policies, and procedures.
• Oversee system conversions including Property Management System (PMS), Point of Sale (POS), accounting, Human Resources Information Systems (HRIS), procurement, and reporting tools.
• Direct and support staffing transitions including oversight and onboarding, training execution, and leadership alignment.
• Ensure uninterrupted guest service and operational stability throughout the transition process.
• Support pre-opening planning, readiness checklists, and critical path timelines.
• Assist with hiring, onboarding, and training of hotel leadership and frontline teams.
• Ensure compliance with brand standards, safety requirements, and regulatory obligations.

QUALIFICATIONS

• 3+ years of multi-unit leadership experience, preferably in hospitality, restaurants, retail, or service-based industries.
• Demonstrated ability to lead operational turnarounds, execute under pressure, and drive toward measurable business results across multiple sites.
• Strong business acumen, with proven success in managing P&Ls, labor strategies, and revenue generation.
• Ability to interpret financial and operational data to prioritize actions, influence leaders, and drive outcomes.
• Ability to read, write, and communicate clearly in English. Bilingual in Spanish a plus.
• High emotional intelligence with excellent communication, facilitation, and conflict-resolution skills.
• Working knowledge of employment regulations and compliance practices across multiple states.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams).
• Bachelor’s degree preferred, in Hospitality Management, Business, or a related field. Equivalent experience considered. High School Diploma or equivalent required.

EXPECTATIONS

• Must reside within the area with reliable access to major transportation routes.
• Frequent travel required, up to 75% of the year, including extended stays at hotel locations and unanticipated travel with minimal notice.
• Work schedule may vary based on business needs, including evenings, weekends, and holidays.
• Must possess and maintain a valid driver’s license and Real ID-compliant identification.
• Must be 18 years of age at the time of hire and legally authorized to work in the United States without current or future visa sponsorship.
• Employment is subject to E-Verify verification.
• Must be able to travel by commercial airlines, as needed.
• Must maintain a professional appearance suitable for hospitality and above-property field leadership.
• This position requires regular use of a personal vehicle. The employee must maintain a personal vehicle in safe operating condition and carry state-required insurance coverage.
• The company will provide mileage reimbursement at the then-current IRS standard rate for business-related travel only. Mileage reimbursement will be issued based on complete and accurate documentation provided by the employee detailing the date, purpose, and miles driven for each business trip. Personal travel and commuting miles are not eligible for reimbursement.
• All business-related travel expenses will be reimbursed in accordance with company policy and applicable federal, state, and local law.
• Must be able to successfully pass a criminal background check in accordance with applicable federal, state, and local laws and company policy.

PHYSICAL REQUIREMENTS

• Must be able to use a computer and phone for extended periods.
• Must be able to stand, walk, and climb stairs for long periods.
• Must be able to use hands, bend, stoop, kneel, and lift/move up to 25 pounds alone and up to 100 pounds with assistance.
• Must have the ability to detect odors such as smoke, gas, or strong cleaning chemicals to help ensure a safe environment for guests and staff.
• Must have vision abilities including close, distance, color, peripheral, and depth perception, as well as the ability to adjust focus.
• Must be able to perform the essential job functions with or without reasonable accommodation.

This job description is not intended to be an exhaustive list of duties and responsibilities and may be modified at any time to meet business needs, consistent with applicable law.

About J&P Hospitality Management

Founded in 2017 by Jim Overman, J&P Hospitality Management, LLC is a full-service, third-party hotel management company headquartered in Cleveland, Ohio. With more than 30 years of hospitality experience, including eight years as Senior Vice President of Operations at ValuePlace and WoodSpring Hotels, Jim built J&P on a foundation of operational discipline, sales excellence, and a strong commitment to owner partnerships.

Today, J&P manages 150+ extended stay hotels across the United States, representing 10 brands, including Affordable Suites, Birch Hill Suites, Echo Suites, Extended Stay Suites, Extended Stay America Suites, MainStay Suites, Sonesta Simply Suites, Suburban Studios, Welcome Suites, and WoodSpring Suites.

Our portfolio spans economy to midscale extended stay hotels, serving corporate, government, workforce, and long-term stay guests.

What sets J&P apart is our combination of operational expertise, entrepreneurial leadership, and a commitment to innovation. We embrace technology, including artificial intelligence, to improve efficiency, strengthen decision-making, and empower our teams. Our proprietary systems bring together data from accounting, labor, market analytics, and property performance, giving our leaders the information they need to make smarter decisions and improve hotel performance.

Supported by a dedicated Operations Excellence Team, a specialized sales organization, and hands-on asset management, J&P provides the resources and expertise needed to drive results across a growing national portfolio.

Our Mission: To maximize profits for owners and create opportunities for employees by delivering an excellent guest experience at the lowest possible cost, all with a spirit of partnership.

Our leadership team brings decades of experience across hospitality, restaurant, and retail operations, combining practical experience with a forward-thinking approach to business.

Why Join J&P Hospitality Management?

• Make an immediate and measurable impact. Step into challenging situations, identify opportunities for improvement, and help hotels achieve stronger revenue, profitability, operational performance, and guest satisfaction.
• Be part of an AI-forward company. J&P embraces artificial intelligence, automation, and proprietary technology to improve decision‑making, streamline operations, and equip our leaders with the tools they need to succeed.
• Experience variety and new challenges. No two assignments are exactly alike. From stabilizing underperforming hotels and coaching leaders to supporting new acquisitions, property transitions, and companywide initiatives, you'll have opportunities to put your experience to work.
• Develop leaders and strengthen teams. Work directly with General Managers and field leadership to identify performance gaps, provide hands‑on coaching, and build stronger, more accountable teams.
• Turn strategy into results. Partner with Operations, Sales, Revenue Management, Human Resources, and other departments to implement practical solutions that improve performance across multiple hotels