Operations Engineer II, AWS Managed Services (AMS)

Amazon Web Services (AWS); Seattle (WA); On-site; USD 96,000 - 160,000; Full time

Job summary

Amazon Web Services, Inc. is seeking a capable professional to join the Managed Services team. You will operate the service platform, collaborate with internal teams, and troubleshoot complex issues while building scalable tooling.

With 4+ years in networking, OS support, and virtualization, you will contribute to cloud adoption, automation, and customer-facing incidents at scale in a fast-paced environment.

Qualifications

• Bachelor's degree in computer science or equivalent.
• 4+ years of network and operating system support experience.
• 4+ years of virtualization, orchestration and cloud computing experience (Hypervisors, VMware, Xen).

Responsibilities

• Operate the Managed Service platform and collaborate with internal service teams to meet customers' infrastructure and application deployment needs.
• Troubleshoot complex issues, reproduce customer issues, and build proof of concept environments following cloud best practices.
• Collaborate and help build utilities and tools for internal use enabling safe, high-speed, large-scale operations.
• Identify and drive improvements to technical processes.
• Act as an escalation point and mentor to less experienced engineers on the team and across Amazon.
• Provide the voice of the customer to internal AWS teams.
• Drive customer communication during critical events.
• Learn and leverage groundbreaking technologies.

Skills

Networking

OS support

DevOps

Troubleshooting

Education

Bachelor's degree in computer science or equivalent

Tools

VMware

Xen

Active Directory

Job description

Description

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Amazon's technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into "the Cloud". As a member of the AWS Managed Services team you will be at the forefront of Cloud technologies, interacting with the full breadth of AWS services.

AWS Managed Services is designed to accelerate cloud adoption, it simplifies deployment, migration, and management using automation and machine learning, backed up by a dedicated team of Amazon employees. AWS Managed Services provides ongoing management of the AWS infrastructure. It automates common activities such as change requests, monitoring, patch management, security, and backup services, and provides full-lifecycle services to provision, run, and support your infrastructure.

As a member of Managed Service team, this role will be working with our amazing Operation, Database, and Network Engineers to dive in and tackle the hardest technical challenges. The successful candidate will excel in an agile environment while collaborating with some of the smartest people in the industry.

Key job responsibilities

• Operate the Managed Service platform and collaborate with internal service teams to meet our customers' individual needs for their infrastructure and application deployments.
• Troubleshoot complex issues, Drive root cause by re-producing customer issues, and build proof of concept environments that abide by cloud-best-practices.
• Collaborate and help build utilities and tools for internal use that enable you and AWS Engineers to operate safely at high speed and wide scale.
• Identify and drive improvements to technical processes.
• Act as an escalation point and mentor to less experienced engineers on the team and across Amazon.
• Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams.
• Drive customer communication during critical events.
• Learn and leverage groundbreaking technologies.

About The Team

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• Bachelor's degree in computer science or equivalent
• 4+ years of network and operating system support experience
• 4+ years of virtualization, orchestration and cloud computing (eg. Hypervisors, VMware, Xen) experience

Preferred Qualifications

• Experience with the AWS platform, web services, software development, or related technologie
• Experience with service-oriented architecture and web services
• Experience with Active Directory, or experience in deploying identity and access management systems and experience managing full application stacks from the OS up through custom applications
• Experience with aspect(s) of security: network, application, security protocols, cryptography, etc.
• Experience with Configuration Management Software.
• Scripting and / or programming experience with at least one scripting language (PowerShell, Ruby, Python, Bash).
• Experience in a DevOps team, supporting CI/CD workloads.
• Experience configuring, managing or troubleshooting systems of scale (cloud, virtualization, distributed networks, co-location).
• Experience in Networking (e. g. Deploying and troubleshooting LAN, VPN, Firewalls, TCP/IP etc.).

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Dallas - 95,600.00 - 160,000.00 USD annually

USA, WA, Seattle - 95,600.00 - 160,000.00 USD annually

Company

Amazon Web Services, Inc.

Job ID: A10514280