Operations Engineer

Taketwo; Austin (TX); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Fitness allowance

Employee discount programs

Free games & events

Job summary

Taketwo is looking for an Operations Engineer to ensure the reliability of game services and business systems. In this role, you'll manage systems, lead incident responses, and collaborate cross-functionally to enhance service delivery.

We expect applicants to have at least 1 year of experience in similar roles, deep knowledge of IT principles, and a commitment to continuous improvement. Benefits include a great company culture, growth opportunities, and a comprehensive benefits package.

Qualifications

• At least 1 year of experience in a similar role or 3 years in a relevant role.
• Solid understanding of system architecture and configuration management.
• Experience in supporting C-Level executives with critical IT issues.

Responsibilities

• Manage and maintain Windows and Linux servers.
• Administer multi-cloud services and monitoring tools.
• Participate in 24x7 operational coverage for critical systems.

Skills

IT principles and concepts

Windows and Linux administration

Cloud services management

Scripting

Problem solving

Education

Relevant degree in Computer Science or related field

Tools

AWS

Azure

GCP

Jira

ServiceNow

Job description

WHO WE ARE

Headquartered in New York City, Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. We develop and publish products principally through Rockstar Games, 2K, and Zynga. Our products are designed for console gaming systems, PC, and mobile, including smartphones and tablets. We deliver our products through physical retail, digital download, online platforms, and cloud streaming services. The Company’s common stock is publicly traded on NASDAQ under the symbol TTWO. For more corporate and product information please visit our website at http://www.take2games.com.

While our offices (physical and virtual) are casual and inviting, we are deeply committed to our core tenets of creativity, innovation and efficiency, and individual and team development opportunities. Our industry and business are continually evolving and fast-paced, providing numerous opportunities to learn and hone your skills. We work hard, but we also like to have fun, and believe that we provide a great place to come to work each day to pursue your passions.

THE CHALLENGE

The Operations Engineer is a critical role focused on ensuring the reliability and high performance of our game services, infrastructure, and core business systems. You will manage and optimize essential operations, including systems monitoring, risk identification, incident response and escalation, and overall operational processes. This role requires continuous, cross-functional collaboration with game studios, infrastructure, and application teams on various requests and projects. Success requires knowledge across a comprehensive range of platforms and tools.

WHAT YOU’LL TAKE ON

• System & Platform Management
  • Manage and maintain Windows and Linux servers, including in virtual and cloud-hosted environments, ensuring stability, security, and optimal performance.
• Cloud & Monitoring Operations
  • Administer and manage multi-cloud services across AWS, Azure, GCP, and SaaS environments for seamless integration.
  • Configure and utilize monitoring tools (e.g., CheckMK) to ensure comprehensive alerting, issue identification, and critical service incident awareness.
• Incident Response & Risk Management
  • Spearhead outage management, including initial communication, triage, and escalation.
  • Diagnose and resolve operational issues across various services using established playbooks.
  • Assess potential operational risks and impacts on game and core services, taking proactive measures to prevent incidents.
  • Relay accurate and timely information regarding service impacts to stakeholders.
• Operational Coverage
  • Participate in the 24x7 operational coverage rotation, including scheduled on-shift and on-call duties. Candidates must be available for shifts that may extend beyond standard business hours, including weekends and public holidays, to triage and troubleshoot critical system alerts.

WHAT YOU BRING

• Technical Expertise & Proficiency
  • Solid understanding of IT principles, theories, and concepts, including networking, scripting, and system architecture.
  • Experience managing, maintaining, and interacting with: Windows and Linux environments; VMware, vSan, and cloud platforms (AWS, Azure, GCP); Identity and access management systems; Messaging and collaboration systems; Configuration management tools; Scripting; VDI; and IT Service Management/PMO tools (Jira, ServiceNow, Confluence).
• Problem Solving & Decision Making
  • Address diverse and moderately complex operational problems using sound judgment.
  • Proactively develop and recommend solutions to tactical business issues.
  • Exercise considerable autonomy in making operational decisions, consulting with senior engineers on highly complex issues as necessary.
• Support and Escalation
  • Experience supporting C-Level executives and handling critical IT issues.
  • Ability to promptly and efficiently address critical infrastructure and service issues.

Who’ll Thrive Here

• Mindset & Approach
  • A commitment to continuous improvement and proactive issue resolution.
  • Able to identify potential issues before they become critical and manage details effectively.
  • Live Services Knowledge and experience in managing change/crisis situations to ensure minimal disruption.
• Collaboration & Communication
  • Works well as a Team Player in a collaborative environment, sharing knowledge and supporting team members.
  • An Effective Communicator, able to relay information accurately and timely to the game studio and other stakeholders.
• Background
  • At least 1 year of experience in a similar role and/or 3 years experience in a relevant role.

WHAT WE OFFER YOU

• Great Company Culture. Ranked as one of the most creative and innovative places to work, creativity, innovation, efficiency, diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.
• Growth: As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, inquisitive, collaborative and to grow within and around the company.
• Work Hard, Play Hard. Our employees bond, blow-off steam, and flex some creative muscles – through corporate boot camp classes, company parties, game release events, monthly socials, and team challenges.
• Benefits. Medical (HSA & FSA), dental, vision, 401(k) with company match, employee stock purchase plan, commuter benefits, in-house wellness program, broad learning & development opportunities, a charitable giving platform with company match and more!
• Perks. Fitness allowance, employee discount programs, free games & events and stocked pantries.

Take-Two Interactive Software, Inc. (“T2”) is proud to be an equal opportunity employer, which means we are committed to creating and celebrating diverse thoughts, cultures, and backgrounds throughout our organization. Employment at T2 is based on substantive ability, objective qualifications, and work ethic – not an individual’s race, creed, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin or ancestry, alienage or citizenship status, physical or mental disability, pregnancy, age, genetic information, veteran status, marital status, status as a victim of domestic violence or sex offenses, reproductive health decision, or any other characteristics protected by applicable law.

Please be aware that Take-Two does not conduct job interviews or make job offers over third-party messaging apps such as Telegram, WhatsApp, or others. Take-Two also does not engage in any financial exchanges during the recruitment or onboarding process, and the Company will never ask a candidate for their personal or financial information over an app or other unofficial chat channel. Any attempt to do so may be the result of a scam or phishing exercise. Take-Two’s in‑house recruitment team will only contact individuals through their official Company email addresses (i.e., via a take2games.com email domain). If you need to report an issue or otherwise have questions, please contact [e-mail]