Operations Dispatch Supervisor – Service Excellence

UPS Supply Chain Solutions; Lewiston (ID); On-site; USD 52,000 - 78,000; Full time

Job summary

UPS Supply Chain Solutions is seeking a supervisor to analyze and plan daily package dispatch, coordinating operations to maximize service performance. The role also handles on-call service issues and provides frontline customer service support.

This permanent position requires leadership to ensure customer satisfaction and smooth operational execution. The candidate will oversee multiple operational roles, adapt to alternative schedules, and contribute to efficient routing and dispatch results

Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

• Analyze and plan the center's daily package dispatch to maximize service performance.
• Handle operational service issues (e.g., on-call Air pickups, heavy pickup accounts, unforeseen events).
• Coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction is met.
• Provide customer service support (e.g., answering messages, concerns, call tags, destination follow ups).
• Facilitate the smooth execution of operational procedures and management of systems.

Job description

UPS Supply Chain Solutions is seeking a supervisor to analyze and plan daily package dispatch, coordinating operations to maximize service performance. The role also handles on-call service issues and provides frontline customer service support.

This permanent position requires leadership to ensure customer satisfaction and smooth operational execution. The candidate will oversee multiple operational roles, adapt to alternative schedules, and contribute to efficient routing and dispatch results