Operations Director - Human Services

City-of-Philadelphi; Philadelphia (Philadelphia County); On-site; USD 130,000 - 140,000; Full time

Benefits offered by this job

Transportation: Free SEPTA publictrans

Parental leave: 8 weeks

Comprehensive health coverage

Retirement savings options

Tuition discounts and scholarships

Job summary

The City of Philadelphia is seeking a Senior Operations Director for the Child Welfare Organization (CWO) within the DHS. This senior role reports to the Deputy Commissioner and leads daily operations, strategy, and policy for placement services, family court, nursing, psychology, data services, and provider relations to ensure safety and well-being for children and families in Philadelphia.

Qualifications include a Master’s degree in Social Work or related fields, a minimum of 10 years in child

Qualifications

• Master’s degree required in Social Work, Criminal Justice or related fields.
• Minimum of 10 years of experience in child welfare/behavioral health.
• Minimum of 5 years supervising multiple staff teams.

Responsibilities

• Lead daily operations of the CWO Division and ensure safety, permanency and well-being for children and families.
• Develop policies, manage daily operations, and implement departmental initiatives.
• Collaborate with DHS senior management, CUA partners and other stakeholders to improve outcomes.

Education

Master’s degree in Social Work or related field

Job description

• Compensation: USD 130000 - USD 140000 - yearly

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact- The work you do here matters to millions.


• Growth- Philadelphia is growing, why not grow with it?


• Diversity & Inclusion- Find a career in a place where everyone belongs.


• Benefits- We care about your well-being.

Agency Description

The Philadelphia Department of Human Services (DHS) serves approximately 10,000 children per year with a workforce of over 1,500 employees, and a wide range of child welfare, delinquent, and community-based service providers.

DHS’ mission is to serve and support Philadelphia's children, youth, and families by building on their strengths.DHS’ main service areas include:

Prevention- We work with families to safely care for children in their own home to reduce child abuse and neglect.

Child Welfare- WeoperatePhiladelphia’s child abuse hotline, investigate allegations of child abuse and neglect, and help children involved with DHS achieve a permanent home. We manage the private organizations (Community Umbrella Agencies) that provide case management and other support services in 10 geographic regions throughout Philadelphia.

Fostercareand Adoption- We contract with state-licensed agencies who certify homes as placements for children and youth who are not safe in their own homes. The goal of foster care is to reunite children with their families. When this is not possible, asdeterminedby the courts, many resource parents choose to adopt the children who are in their care.

Job Description

PositionSummary

This is a senior level managementposition reporting directly to the Deputy Commissioner for the CWO Division.TheCWOOperationsDirector position will provide leadership and managementtothe daily operationsofChildand Family Serviceswithin theCounty’s Child Welfare agency includingPlacementServices,Family Court,Nursing consultation,Psychology teaming,Data Services,HealthManagementand Provider relationstomaintainpartnershipswithinthe Philadelphia Safety Collaborative. The Operations Director position ensures the management of mandated Child Welfare services that focus onensuring safety to children within the county of Philadelphia.TheChildren and Family Servicesdivisionconsistof a diverse collection of supportive services offered to system partnersthat aidin the mission of achieving safety,permanency andwell-being for children and families.

The position willbe responsible forthe development of strategic plans to increase efficiency and effectiveness of services to children and families.Duties and responsibilities will include, but not limited to,formulating policies, managing daily operations, and implementingdepartmentalinitiatives.

Essential Functions

ReviewCourt Ordersto managestaffin followingOPC process.

Assist CUA, Law and Family CourtAdministration.

Supervise Program Analysts with retropayments, language line etc.

Overseeday to day functions with CRU Directors, and Administratorsin Data Services,Health Management,Court, Nursing, andPsychologists.

Collaborate with Directors forProvider Relations with CUA and staff.

Work closely withAdministrators withinData Servicesfor process of placementpayments.

Reviews policy, budgetary, andday-to-dayoperational matters affecting the assigned responsibility areas with CWO Division programs and recommends best practices.

Develop policiesand implement plans to support the goals and priorities of theCWODivision.

Work closely with other senior management staff within DHS to address issuesimpactingthe assigned responsibility programs.

Work collaboratively with our CUA partners,community-basedproviders, and other stakeholders to improve the outcomes of children, youth, and families.

Establish andmaintaincollaborative and effective working relationships withdirect reports, peers, supervisors, and departmental leaders.

Represent Deputy Commissioner at meetings and/or work group committee meetings related to the CWO Division.

Perform other responsibilities as assigned by the Deputy Commissioner.

RequiredCompetencies, Knowledge, Skills, and Abilities

Ability to work independently to achieve goals.

Ability to problem solve and think creatively to produce solutions.

Ability to respond appropriately to emergencies and/or crisis.

Track recordinestablishingandsustaining collaborative andeffective working relationships withdirectsupervisors, peers, staff, consultants, service providers, andvendors.

Ability to effectively communicate – verbally and in writing - with a variety of stakeholders including direct supervisor, peers, staff, consultants, service providers, and vendors.

Qualifications

Completion of amaster’sdegree at an accredited college or university with major course work in Social Work, Criminal Justice, other Social Science, and/or other relevant fields.

Minimum of 10 years of experience working in child welfare/behavioral health.

Minimum of 5 years supervising multiple staff teams.

We value diverse experiences and are open to flexible qualifications. If you are passionate about this role and meet some of the key criteria, we encourage you to apply.

Additional Information

Salary Range: $130,000 to $140,000

Discover the Perks of Being a City of Philadelphia Employee:

• Transportation: City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program.Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.


• Parental Benefits: The City offers its employees 8weeks of paid parental leave.


• We offer Comprehensive health coverage for employees and their eligible dependents.


• Our wellness program offers eligibility into the discounted medical plan


• Employees receive paid vacation, sick leave, and holidays


• Generous retirement savings options are available


• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.


• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [emailprotected] .