Operations Director – Application Development

Prattwhitney; Town of Florida (NY); Hybrid; USD 186,000 - 354,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k) match

Flexible spending accounts

Flexible work schedules

Employee assistance program

Employee Scholar Program

Parental leave

Paid time off

Holidays

Job summary

RTX Corporation's Enterprise Applications team seeks an Operations Director – Application Development to lead the strategy, delivery, and operations of enterprise apps, including SAP ECC on HANA. This role oversees global development and keep-the-lights-on activities to support continuity, security, and user experience.

The Director partners with technology leadership, value stream owners, and business stakeholders to ensure applications meet organizational needs while maintaining high

Qualifications

• Bachelor's degree in MIS/CS/IT with 14 years of direct work experience.
• 12+ years of progressive IT operations or enterprise systems management.
• Proven leadership experience managing global application teams.
• Expertise in SAP ECC and HANA with SOX/compliance exposure.
• Governance, vendor management, and cross-functional collaboration.

Responsibilities

• Provide strategic leadership for global application development and operations.
• Manage budgeting, staffing, supplier relationships, and SLAs.
• Drive professional development and cross-training within the organization.
• Lead design, development, deployment, and support of enterprise applications.
• Ensure governance, UX standards, testing, and change control processes.

Skills

Leadership

SAP ECC

SAP HANA

Governance & Vendor mgmt

Education

Bachelor’s degree in MIS/CS/IT

Tools

SAP ECC

SAP HANA

Job description

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry‑leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

The following position is to join our RTX Corporate Enterprise Applications Team: The Operations Director – Application Development is responsible for leading the strategy, delivery, and operational excellence of enterprise applications, including SAP ECC on HANA and related systems. This role oversees global application development teams, ensures the stability and reliability of critical business systems, and manages all ongoing operational (“keep the lights on”) activities that support business continuity, compliance, and user experience. The Director partners closely with technology leadership, value stream owners, and business stakeholders to ensure applications and platforms meet organizational needs while maintaining high standards of performance, security, and governance.

Key Responsibilities

• Provide strategic leadership for global application development and operations teams.
• Manage department budgeting, staffing, supplier relationships, and service‑level performance.
• Drive professional development, skill building, and cross‑training within the organization.
• Maintain an operational culture of accountability, collaboration, and continuous improvement.
• Support user groups and business stakeholders across functions and geographies.
• Engage in industry collaboration to maintain awareness of emerging technologies and best practices.
• Experience using the Scaled Agile development methodology.
• Lead design, development, deployment, and support of enterprise applications.
• Ensure adherence to development governance, UX standards, and quality assurance protocols.
• Oversee regression testing, transport processes, and Change Control Board (CCB) activities.
• Manage interface maintenance, ensuring reliability and alignment with business workflows.
• Oversee SAP ECC on HANA updates, patches, enhancements, and performance tuning.
• Ensure high‑quality execution of master data maintenance, job scheduling, and archiving.
• Lead global deployment readiness and support SAP‑related operational simulations.
• Responsible for the continued stability, security, and compliance of enterprise applications through break fixes and issue/ticket resolution, system upgrades and vulnerability patching, small site deployments and application expansions, merger, acquisition, and divestiture support, SOX audit controls and compliance support.

Required Qualifications

• Must have Bachelor’s degree in: Management Information Systems, Computer Information Systems, Information Technology, Computer Science, or related field required with 14 years of direct work experience.
• 12+ years of progressive experience in IT operations, application development, or enterprise systems management.
• Strong leadership experience managing technical teams and complex application landscapes.
• Expertise in SAP ECC and HANA technologies with a proven track record of supporting compliance‑driven environments (SOX, MMAS, DFARS, EX/IM).
• Experience in governance, vendor management, and cross‑functional stakeholder collaboration.

Preferred Qualifications

• Strategic thinking and long‑term planning with technical depth across application development and enterprise architecture.
• Operational rigor and attention to detail with strong problem‑solving and issue‑resolution abilities.
• Experience leading globally distributed teams.
• Ability to balance innovation with stability and compliance.
• Information Technology thought leader.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short‑term disability
• Long‑term disability
• 401(k) match
• Flexible spending accounts
• Flexible work schedules
• Employee assistance program
• Employee Scholar Program
• Parental leave (including paternal)
• Paid time off
• Holidays

Hired applicants may be eligible for benefits, including but not limited to medical, dental, vision, life insurance, short‑term disability, long‑term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective‑bargaining agreement. Hired applicants may be eligible for annual short‑term and/or long‑term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective‑bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

Location & Compensation

This position is remote. Employees who are working in Remote roles will work primarily offsite (from home). As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in‑person at one of our office locations, regardless of whether the role is designated as on‑site, hybrid or remote. The salary range for this role is 186,200 USD - 353,800 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

Equal Opportunity

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.