Operations Director

Egreenservices; Racine (WI); Hybrid; USD 133,000 - 187,000; Full time

Benefits offered by this job

Remote flexibility

Job summary

StartupForge in Racine, WI, seeks an experienced Operations Director to helm critical operations with strategic impact. The role blends hands-on leadership with a focus on process improvements, customer service excellence, and regulatory compliance.

You will bring 10+ years in an Operations Director capacity, exceptional attention to detail, and the ability to communicate clearly under pressure. Remote-friendly arrangement complements on-site responsibilities.

Qualifications

• 10+ years in an Operations Director role or similar.
• Strong accountability and follow-through.
• Ability to communicate clearly under pressure when delivering bad news.
• Meticulous attention to detail across all deliverables.

Responsibilities

• Ensure compliance with company policies and applicable WI regulations.
• Keep Empathy documentation current as the work outpaces it.
• Spot the Racine pattern in feedback before it becomes a complaint.
• Lead general incidents until they're truly resolved.
• Chase down the root cause instead of slapping on a patch.
• Provide hands-on support to colleagues and StartupForge clients as needed.
• Deliver delightfully-weird results that align with broader business objectives.
• Maintain clear documentation of work performed and outcomes delivered.

Skills

Ops Director experience

Attention to detail

Job description

StartupForge offers a fiercely-supportive work environment, competitive pay, and an Operations Director role you can build a future around. Here $133,000 - $187,000 buys not just your time but a stake in the general work, the kind StartupForge trusts director people to steer.

Key Responsibilities

• Ensure compliance with company policies and applicable WI regulations
• Keep Empathy documentation current as the work outpaces it
• Spot the Racine pattern in feedback before it becomes a complaint
• Run point on general incidents until they're truly resolved
• Chase down the root cause instead of slapping on a patch
• Provide hands-on support to colleagues and StartupForge clients as needed
• Deliver delightfully-weird results that align with broader business objectives
• Maintain clear documentation of work performed and outcomes delivered

What You'll Bring

• Roughly 10+ years operating in a similar Operations Director position
• Reliable, accountable, and committed to following through
• Comfort being the newest person in the room and the loudest in the notes
• Meticulous attention to detail across every deliverable
• The composure to deliver bad news early and clearly

At StartupForge, an ambitious team in Racine, WI has spent years proving that Customer Service and Teamwork belong in the same conversation. Mentorship goes both ways at StartupForge, and seniority never means having all the answers.

Expect $133,000 - $187,000, yes, but also expect the kind of benefits and remote flexibility that make Mondays in Racine feel lighter.

Live this hour, the general role remains open and unclaimed.