Operations Director

Christ Church Preservation Trust; Pennsylvania; On-site; USD 85,000 - 110,000; Full time

Job summary

Make the Road PA and Make the Road Action PA are seeking an Operations Director to oversee all operations, HR, and finances across both organizations. The role sits on the Senior Leadership Team and partners with the Co-Executive Directors to advance strategic goals and equity-driven programs.

Responsibilities include budget management, vendor contracts, staff development, policy creation, and ensuring nonprofit compliance for MRPA (501(c)(3)) and MRAPA (501(c)(4)).

Qualifications

• 5–7 years of experience in an operations role at a nonprofit organization.
• 1–2 years of supervision experience.
• Proficiency in English and Spanish.
• Budget tracking experience in Sheets or Excel.
• Experience with an expense tracking system like Enterprise.
• Experience using Box.
• Experience planning staff retreats and large events.

Responsibilities

• Manage contracts and vendors.
• Oversee management of all 4 offices, including negotiation of real estate leases.
• Oversee management of digital infrastructure, coordinating with IT vendors and setting up staff accounts.
• Ensure MRPA and MRAPA compliance with legal and governance departments.
• Build and manage the organization’s budget with the Senior Leadership Team.
• Plan staff retreats and co-lead fundraising events with the Development Manager.

Skills

Operations leadership

Budget management

HR administration

Nonprofit experience

Spanish bilingual

Tools

Box

Google Sheets

Excel

Expense tracking (Enterprise)

Job description

Position Overview

Oversees operations, HR, and finances across MRPA and MRAPA; serves on senior leadership and partners with Co-EDs to ensure strong organizational and electoral programming.

Organization Overview

Make the Road PA was launched in 2014 and, over the last decade, has quickly become one of the largest Latinx organizations in the state of Pennsylvania. MRPA now runs three robust organizing centers in Reading, Allentown, and Philadelphia. We have a strong, engaged membership base of Black and Brown working-class people, primarily in Latinx communities. We have a strong track record of local and state campaigns, large-scale mobilizations on federal issues, large-scale civic engagement work, and active leadership among key progressive organizing groups, coalitions, and tables across the state.

Position Summary

The Operations Director is a vital position at Make the Road PA and Make the Road Action PA. This position oversees all operations and administrative functions of both organizations including general operations, HR, budget and expense management, and staff supervision. This position sits on the Senior Leadership Team and will act as a key strategic partner with the Co-Executive Directors and other SLT members. This position supervises the Operations Coordinator and will be a key player in their professional development. This is largely not a member-facing position, but successful candidates will be comfortable speaking with members. This position is expected to start in January 2027.

Responsibilities

Operations, Administration, and Finance

• Manage contracts and vendors;
• Oversee management of all 4 offices, including negotiation of real estate leases;
• Oversee management of digital infrastructure, including coordinating directly with platform vendors for IT support and setting up accounts on platforms for staff;
• Work with MRS and MRA legal and compliance departments to ensure organizational 501(c)(3) MRPA and 501(c)(4) MRAPA compliance;
• Work with the Senior Leadership Team and Co-Executive Directors to build and manage the organization’s budget;
• Plan and organize logistics for staff and public events, including the staff retreat and co-leading our yearly fundraising gala with the Development Manager.

People & Culture

• Assist hiring managers in hiring processes, including writing job descriptions for new positions;
• Onboard new staff and offboard exiting staff;
• Work with managers on performance evaluation of staff they supervise;
• Develop and maintain policies that sustain MRPA’s equitable and sustainable workplace environment;
• Act as point on staff compensation, benefits, and professional development;
• Own the development and implementation of strategies to strengthen organizational culture and drive initiatives that enhance staff experience, belonging, and equity.

Management & Leadership

• Drive annual planning and goal setting for the operations team, in alignment with organizational strategy and direction;
• Directly manage the Operations Coordinator and consultants, providing guidance, support, and accountability in implementing plans;
• Ensure strong collaboration and coordination with other teams and staff as needed; hold the team accountable to other teams that are depending on them;
• Serve on the Senior Leadership Team, give input on strategic decisions, and build trust, cohesion, and alignment between operations staff/team and the organization’s mission and overall direction.

Experience and Qualifications

• 5-7 years of experience in an operations role at a nonprofit organization, ideally at a grassroots basebuilding organization like MRPA;
• 1-2 years of supervision experience;
• Proficiency or fluency in English and Spanish;
• Experience with budget tracking in Sheets or Excel;
• Experience with an expense tracking system like Enterprise;
• Experience using Box;
• Experience planning staff retreats and member events of at least 75 people;
• Any kind of experience, paid or unpaid, in a member-facing position at an organization with a year-round membership base preferred but not required.

Knowledge and Abilities

Equity and inclusion commitment and skills: Motivated by MRPA’s mission and racial, economic, and immigrant justice. Ability to connect with our staff and members, across lines of difference, and be relentlessly positive in order to provide them with the support they need. Centers those most impacted by these issues; actively works to maximize equitability in decisions, policies, and processes.

People centered culture builder: Demonstrated track record of developing and implementing people centered systems and practices at the organizational level, having HR/People experience within a similarly sized organization (approximately 30 staff and 4 offices). Deep experience in at least one or more of the following functional areas: recruiting and hiring; training and coaching; equity, inclusion, and belonging; organizational and individual performance management; organizational risk management; organizational change management.

Operations & systems expertise: Demonstrated track record of designing, implementing, and maintaining strong team or organization-wide systems to maximize efficiency, transparency, equity, and usability. Experience with budget and expense management (approximately $20,000-$30,000/month in expenses). General understanding of nonprofit compliance regulations, with an interest in gaining experience in this area.

Effective people & project management: Practices equitable, sustainable, and results driven management. Coordinates and collaborates effectively across a complex and multifaceted state organization. Ability to lead a team in developing goals and plans, adhering to deadlines, and prioritizing tasks.

Highly organized, detail-oriented problem-solver: Manages a high volume of work with efficiency. Holds the big picture while managing the details; juggles competing priorities and makes smart judgements on where to invest resources. Strong discernment to identify practical solutions to complex problems and challenges.