Operations Director

Harrisonburg-Rockingham CSB; Harrisonburg (VA); On-site; USD 100,000 - 170,000; Full time

Job summary

Harrisonburg-Rockingham CSB is seeking a Director of Operations to lead the agency’s administrative departments, including Human Resources, Compliance, IT, Clerical Services, Medical Records, and Data Management. The role requires executive-level oversight of project management, policy implementation, and regulatory compliance across programs.

Reporting to the Executive Director, this position supervises multiple managers and will collaborate on financial planning, risk management, and contract

Qualifications

• Requires master’s degree in public administration or related field with 3 years supervisory experience.
• Preferred knowledge of public behavioral health and related regulation/compliance.
• Strong planning, organizational development, and data reporting capabilities.

Responsibilities

• Oversee administrative functions across HR, Compliance, IT, Clerical, Medical Records, and Data Management.
• Provide project management leadership for agency projects as directed by Executive Director.
• Coordinate contract compliance requirements and state performance contract obligations.
• Oversee risk management, incident reporting, HIPAA, and related regulatory compliance.
• Supervise data management activities and outcome reporting; manage ERP Administration.
• Support financial planning, asset management, and capital projects with Executive Director and CFO.

Skills

Public administration

Leadership

Compliance management

Education

Master's degree in public administration

Master's degree in human services

Job description

General Statement of Duties:

The Director of Operations provides leadership and oversees the daily operations for the agency’s administrative departments of Human Resources, Compliance, IT, Clerical Services, Medical Records, and Data Management. The position is responsible for providing project management leadership, procurement compliance, facility management, adherence to administrative functions required by the State Performance Contract, and manages insurance, legal, and other regulatory compliance. The incumbent is responsible for developing and implementing related administrative policies and procedures. This work involves an advanced level of management and leadership relative to administrative operations. This position maintains a thorough understanding of the agency’s administrative functions and collaborates with the Executive Director and Chief Financial Officer related to financial management of the agency. The Director of Operations reports to the Executive Director and serves as a member of the Executive Director’s management team. Work is assigned through consultation with the Executive Director and is performed under minimal supervision. The Director of Operations provides supervision to the Human Resources Manager, Compliance Manager, IT Manager, Clerical Services Supervisor, Data Reporting Specialist, Facilities Manager and ERP Administrator.

Persons in this position are classified exempt under the Fair Labor Standards Act.

Major Essential Functions:

• Oversees agency human resources system, compliance/quality improvement system, data management system; electronic health record and medical record system, IT, and clerical support for Board programs;
• Develops and maintains policies and procedures for the administrative operations of the Community Services Board;
• Provides project management leadership for agency projects as directed by Executive Director;
• In consultation with Executive Director, coordinates the internal process and/or data changes required to meet the State Performance Contract and coordinates contract compliance requirements;
• Oversees the CSB risk management and reporting system to include DBHDS human rights, incident reporting, HIPAA, and 42CFR, Part 2 in conformance with state and federal regulations;
• Assumes lead responsibility for supervising data management activities and outcome reporting;
• Oversees the administrative licensure and payer regulatory compliance, and in collaboration with Finance department, oversees contract administration to include managed care and credentialing;
• Oversees the ERP Administration, including coordinating with internal departments as needed for technical support and functionality of the system.
• Provides oversight and support to human resources department, ensuring timeliness of reporting requirements, compliance with all state and federal regulations and human resources support to management and the workforce.
• Collaboratively works with the Executive Director and Chief Financial Officer in agency financial planning, asset management, and capital projects. May produce related analysis and reports;
• Provides technical assistance for staff to ensure compliance with State procurement act and oversees Board procurement policies and procedures;
• Oversees facility safety and security including health and safety inspections; ensures up-to-date insurance policies, claims submission, and coverage updates;
• Assists Executive Director in Board of Directors (BOD) administration activities, and participates in BOD meetings;
• Acts at a lead point of contact under the direction of the Executive Director for agency legal matters;
• Serves as Administrator for the Rockingham-Harrisonburg Halfway House Corporation;
• Serves as agency HIPAA Chief Compliance Officer for privacy and security standards
• Participates in agency Strategic Planning activities;
• Establishes and maintains effective working relationships with the DBHDS and other agencies;
• Provides supervision to staff;
• Provides leadership in hiring and orienting staff;
• Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service;
• Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect;
• Performs other duties as assigned, consistent with established operational policies and procedures

Required Knowledge, Skills and Abilities:

• Preferred knowledge of public behavioral health and developmental service delivery system(s), and/or the community services board system; advanced skills in the field of administration and human resource management; knowledge and understanding of fiscal management, thorough knowledge and understanding of regulations and compliance issues, desired knowledge of healthcare service provision; advanced skills in planning and organizational development; demonstrated ability to plan, develop, and coordinate Board-wide resources and systems (e.g. for data collection, quality improvement, risk management, etc.); demonstrated ability to meet deadlines, communicate effectively, and oversee detail-oriented work in assigned areas; ability to establish goals and direct staff toward accomplishment of such goals; demonstrated good judgment; ability to assume appropriate initiative; and the ability to develop and maintain effective working relationships with a variety of professionals.

Minimum Education and Experience:

Graduation from an accredited program with a master’s degree in public administration or related field, plus three years experience; OR minimum of a master’s degree in human services, plus progressively responsible experience in human services administration and supervision; OR any equivalent combination of education and experience which provides the required knowledge, skills, and abilities.

Other Information

Work Equipment: Telephone, calculator, PC, word processing and spreadsheet software, copy machine.

Work Environment: General office environment with normal lighting levels, temperature, air quality, ventilation and noise levels.

Work Location: 1241 N. Main St.

Work Hazards: Minimal hazards associated with a human services office environment.

Work Schedule: Monday through Friday, regular office hours; additional hours as needed to perform job requirements.