Operations & Customer Success Coordinator

Kommissary; New York (NY); Hybrid; USD 65,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic Operations & Customer Success Coordinator to enhance their logistics and customer service operations. This role is pivotal in ensuring seamless communication and fulfillment processes, making it ideal for someone who thrives in fast-paced environments. You will engage directly with clients, manage inventory, and identify areas for process improvement, all while fostering a collaborative workplace culture. If you are a self-starter with a passion for operational excellence and customer satisfaction, this position offers a unique opportunity to contribute to a mission-driven organization dedicated to delivering quality meals to the community.

Benefits

Health Insurance

PTO

Professional Development Opportunities

Qualifications

• 2-4 years experience in e-commerce operations, logistics, or customer support.
• Strong ownership and attention to detail in managing customer requests.

Responsibilities

• Serve as primary contact for customers, managing delivery schedules and requests.
• Coordinate with internal teams to ensure timely order fulfillment.

Skills

E-Commerce Operations

Logistics Coordination

Customer Support

Process Improvement

Communication Skills

Attention to Detail

Education

Bachelor’s Degree

Tools

Google Sheets

Microsoft Excel

Job description

Operations & Customer Success Coordinator

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Operations & Customer Success Coordinator

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Description

Description

Job Title: Operations & Customer Success Coordinator

Reports To: CFO

Location: LIC, NY

About Kommissary

Kommissary is a social enterprise on a mission to spread joy through food. We deliver high volumes of diverse, high-quality meals to New Yorkers. As a proud minority-owned business, we value diversity, equity, and inclusion and foster a collaborative workplace.

About The Role

We’re looking for a highly organized, solutions-oriented Operations & Customer Success Coordinator to take on a hybrid role that blends client-facing service, logistics coordination, and process improvement. If you're someone who thrives in fast-paced environments, feels a deep sense of ownership, and wants to be part of building better systems as we grow — we want to hear from you.

Our business supports schools and institutions with food and supply distribution, and the work moves quickly. You’ll serve as a key point of contact for customer needs, while also helping steer the day-to-day logistics and delivery operation. This role is perfect for someone who enjoys variety, cares about doing things right, and wants to help build smarter, more efficient systems — especially in a business that’s scaling fast.

What You’ll Do

• Serve as the primary contact for customers, responding to requests about delivery schedules, missing items, special orders, and more — always with professionalism and follow-through.
• Coordinate closely with clients and internal teams to ensure timely and accurate fulfillment.
• Work directly with the warehouse and logistics team to manage daily routing, prioritize orders, and maintain operational flow.
• Monitor inventory levels, expiration dates, and product accuracy.
• Help identify bottlenecks and contribute ideas to improve processes — especially those related to e-commerce order flow, system automation, and client-facing operations.
• Use tools like Google Sheets and Excel to manage data, track tasks, and build simple tools and trackers when needed.
• Maintain a sense of urgency and speed when handling time-sensitive issues, and see tasks through to completion — no loose ends.
• Be a communication bridge across departments — from fulfillment and warehouse to sales and finance.
• Jump in where needed — we’re growing, and your flexibility and initiative are invaluable.
  
  

What We’re Looking For

• A strong sense of ownership and pride in seeing things through.
• Attention to detail, especially when it comes to products, deadlines, and customer requests.
• A self-starter with a bias for action — you don’t wait to be told what to do.
• Excellent communication skills — clear, respectful, and proactive.
• Proficiency in Google Sheets or Microsoft Excel (filters, formulas, pivots — or eagerness to learn fast).
• 2-4 years experience with e-commerce operations, logistics, customer support, or order fulfillment is a big plus.
• Ability to work under pressure, adapt quickly, and thrive in an environment where things change daily.
• A team player who genuinely wants to help build better systems and take the company to the next level.
• Bachelor’s Degree in related field required.
  
  

What We Offer

• Competitive salary: $65,000–$75,000 per year.
• Health insurance, PTO, and professional development opportunities.
• A mission-driven, inclusive workplace with growth opportunities.
  
  

Physical Demands

Generally, presents standard office environment. Must be able to remain in a stationary position >95% of the time. Continually operates a computer, keyboard and mouse, and other office productivity machinery, such as a calculator, copy machine, printer, and mobile Smartphone device. Constantly positions self to comfortably maintain computer equipment. May occasionally be required to move about in an office setting or position office equipment weighing between 10-25 pounds. Vision abilities required by this job include close vision. The person in this position frequently communicates with other people. Must be able to exchange accurate information in these situations.

Other Duties

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Equal Employment Opportunity: Kommissary does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Kommissary is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact us at [e-mail].

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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