Operations Coordinator (Sterile Processing Lead Tech)

South Shore Health; Milton (MA); On-site; USD 52,000 - 78,000; Full time

Job summary

South Shore Health seeks an experienced Sterile Processing/CPD supervisor to coordinate department workflow, ensure QA compliance, and lead training initiatives in a hospital setting.

The role requires 3–5 years in Central Services, plus supervisory experience. VDL license is required and CRCST certification is preferred. Strong communication and problem-solving skills are essential for achieving department goals.

Qualifications

• Minimum education: High School Diploma (CRCST preferred).
• 3–5 years of Central Services/sterile processing in acute care; 1–2 years supervisory experience preferred.
• VDL – Valid Driver’s License required.
• Knowledge of surgical instrumentation, case cart assembly and aseptic technique; lead others to goals; basic computer skills; strong customer service.

Responsibilities

• Participates in QA/PI programs and maintains sterilization documentation.
• Monitors shift QA, prints sterilizer logs, and ensures timely corrective actions.
• Oversees equipment operation and ensures supply availability and inventory control.
• Directs staff through rounds, shift reports, and communication; drives process improvements.
• Maintains safety culture; adheres to Universal Precautions and OSHA guidelines.
• Supports CPD Manager with staff development and department goals.

Skills

Quality Assurance

Staff leadership

Training & education

Effective communication

Problem solving

Education

High School Diploma

CRCST certification

Tools

Computer skills

Job description

Job Description Summary

Coordinates workflow of department and reviews assignments to ensure efficiency. Responsible for overall department efficiency including QA reporting, orientation of new techs, education and training. Assists as staff member when needed. Performs education and training in all areas within Sterile Processing Department under the guidance of the CPD Manager which includes but is not limited to equipment, decontamination, instrument assembly, high-level disinfection, sterilization, and cart assembly. Practices and oversees compliance with Universal Precautions in preparation for disinfection or sterilization. Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved. Assists in planning, attending and presenting at monthly staff meetings. Provides effective direction, guidance and leadership of staff for effective teamwork and motivation and fosters the effective integration of efforts with system-wide initiatives. ***Must have 3-5 years sterile processing technician experience in acute care hospital setting***

Job Description ESSENTIAL FUNCTIONS

• 1 - Participates in Quality Assurance/Performance Improvement program. a - Demonstrates proper documentation of mechanical, chemical and biological controls on a daily basis for each sterilizer. b - Participates in department QA and PI in daily operations as directed by the Manager. c - Maintains accurate records of all sterilization processes. d - Oversees work Quality and Performance on assigned shift. e - Supervises the operation and effectiveness of all equipment, taking corrective action where necessary in a timely manner. f - Verifies all required documentation performed as required by staff assigned to shift: sterilizer printouts, HLD logbooks, electronic QA and biological monitoring documentation, entries into logbooks for HLD machines within the SPD department. g -Actively fosters open communication through conducting rounds, shift report, memos, huddles, etc. i - Identifies areas and issues needing attention/improvement and communicates findings to Manager. j - Actively participates in contributing ideas toward work design improvement, cost reductions, and other quality improvement activity. Actively participates in establishing Sterile Processing Department goals and quality initiatives.
• 2 - Identifies problems and effectively communicates to Manager in order to meet customer needs to assure overall quality of care is delivered. a - Shift reports reflect accurate data collection. Information is given orally to the next shift as well as recorded on the shift report. b – Completes daily assignment sheet with regard to the needs of the department and rotation of staff. c - Works closely with Service Line Coordinators and Core Technician to ensure needed equipment is scheduled to arrive in time for cases. d - Notifies Manager of need to make changes to prevent problems or improve customer service. e - Responds to needs of Sterile Processing Department customers; follows through in a timely manner. f - Keeps Sterile Processing Department Manager informed of potential/actual problems along with action plan. g - Collaborates with other departments to meet their needs through phone calls and email as needed.
• 3 - Participates in ordering and inventory maintenance of Central Services supplies and equipment. a - Assists CPD staff regarding proper care, handling and assembly of instruments and equipment. b - Assures timely delivery of supplies and equipment to appropriate department/unit. c - Demonstrates the ability to neatly organize all work areas for efficient and effective reprocessing. d - Assist adequate equipment and supplies for department e - Assist Manager in the monitoring of the repair process to maintain adequate equipment for the operating room f - Assist OR Service Line Coordinators with creating and maintaining proper quantities of instruments and instrument kits.
• 4 - Technology – Embraces technological solutions to work processes and practices. a – Remain knowledgeable of changes and additions to department practices and processes by accessing email and databases. C – remains proficient with all aspects of the electronic asset tracking system. b - Independently utilizes the computer to generate pick lists for case carts when additional cases are added to the surgical schedule. c - Uses the time clock and computer to correctly enter time on and off work, such as vacation time, Float Holidays, and sick time.
• 5 - Safety Awareness – Fosters a “Culture of Safety” through personal ownership and commitment to a safe environment. a - Successfully answers safety questions in annual mandatory education program. b - Understands individual roles/responsibilities during hospital codes (e.g., Code Green, Code Red). c - Operates all department equipment safely and continues participation in annual competency and education. d - Knows where to find safety data sheets (SDS) for items used to perform job. e - Follows all CDC guidelines and SSH policy for Universal Precautions when handling soiled equipment, instruments, and supplies. f - Makes appropriate use of personal protective equipment and utilizes proper body mechanics when performing all aspects of the job. g - Properly handles and disposes of biohazard waste by following Infection Control guidelines and hospital policy. h - Ensures compliance to all health and safety regulations and requirements.
• 6 - Participates in effective human resource management within the department to achieve and maintain quality services and positive employee relations. a – Ensure coaching is given promptly and appropriately under direction of the Manager. b - Encourages staff development and provides recognition of accomplishments. c - Assists CPD Manager with periodic input on the job performance of CPD employees under your supervision. d - Demonstrates a commitment towards upholding established unit-based, departmental, and hospital-wide policies and procedures. e - Demonstrates a commitment towards teamwork through fostering positive relationships

JOB REQUIREMENTS

Minimum Education - Preferred Minimum education of a High School Diploma is required CRCST preferred Minimum Work Experience Three to five (3-5) years in Central Services and related experience is highly desirable. One to two (1-2) years’ supervisory experience preferred. Required Licenses / Registrations VDL - Valid Driver’s License Required additional Knowledge, and Abilities Experience in Central Services department which includes, but is not limited to, knowledge of surgical instrumentation, case cart assembly and aseptic technique preferred. Must be able to lead others to attain department goals. Basic computer skills required. Must be able to communicate effectively and possess excellent customer service skills.