Operations Coordinator - Sr

US Foods; Zebulon (NC); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Overtime pay

Paid time off

Job summary

US Foods seeks a Sr Coordinator, Operations to support distribution center operations from an office setup. The role involves processing forms and reports, responding to inquiries, and assisting warehouse leadership. Schedule: Mon–Fri, 8:00 AM–5:00 PM with a 1-hour lunch.

Base rate is $23.00/hr DOE. Benefits eligible upon hire, including health coverage. Requires 3+ years clerical experience and strong communication, math, and organizational skills.

Qualifications

• Minimum of three years of clerical experience required.
• Excellent communication both verbally and in writing.
• Strong math, analytical, and organizational skills.

Responsibilities

• Prepare and process routine forms, reports, and documents following standard procedures.
• Communicate with internal and external customers to support staff and customer needs.
• Verify information to ensure compliance and escalate issues as needed.
• Track data on operations metrics and support improvements.
• Create basic charts, graphs, spreadsheets and databases for manager review.
• Assist in training junior clerical teammates.

Skills

Communication

Written communication

Customer service

Excel

Word

Attention to detail

Teamwork

Problem solving

Education

High school diploma or GED/equivalent

Tools

SAE

Truck Builder

Red Prairie

Kronos

Road Net

XATA

Shopfax

Tandem

PowerDock

Checkpoint

Omnitracs

Airclic

Job description

Join Our Community of Food People!

BASIC PURPOSE

The Sr Coordinator, Operations will enable distribution center operations by independently performing a wide range of office activities, responding to various inquiries and providing resolution to problems, and directly supporting warehouse and transportation leadership as necessary.

Join Our Community of Food People!

BASIC PURPOSE

The Sr Coordinator, Operations will enable distribution center operations by independently performing a wide range of office activities, responding to various inquiries and providing resolution to problems, and directly supporting warehouse and transportation leadership as necessary.

Schedule:

Monday through Friday

8:00 AM - 5:00 PM (1 hr lunch)

The expected base rate for this role is $23.00/hr DOE.

Benefits: Eligible upon hire

Essential Duties And Responsibilities

• Ensure optimal warehouse and transportation operations by preparing and processing routine forms, reports, and documents (inbound documents, discrepancy reports, stock and damage claims, time sheets, requisitions, DVIR’s, shipping labels, backhaul spreadsheets, delivery window dispatch, driver key log, transportation route update, etc.) following standard procedures. Solve and/or escalate problems as they arise.
• Communicate with internal and external customers to support staff and customer needs. Respond to general inquiries and telephone calls. Respond to requests by researching information, ensuring a resolution is achieved for all inquiries and requests.
• Verify information and data to ensure market compliance with regulations and procedures. Escalate and support warehouse and transportation teams as they work through compliance issues.
• Collect, track, and input data on relevant operations metrics to support tracking warehouse and transportation performance (including shorts, mispicks, dump/damage, service level, associate over-time, trailer temp log, etc.). Support efforts to improve metrics and actively track against them.
• Create and maintain basic charts, graphs, spreadsheets and databases to prepare for manager’s review.
• Support in training and developing junior clerical teammates.
• Monitor inventory level of office supplies and initiate purchase orders.
• Other duties as assigned by manager.

SUPERVISION:

• N/A

RELATIONSHIPS

• Internal: Operations manager and staff, purchasing department
• External: N/A

WORK ENVIRONMENT

• The work will take place at a desk in an office environment but may occasionally require work in normal warehouse environments including cooler and freezer areas where temperatures may be as low as -5 degrees.

Minimum Qualifications

Related Experience/Requirements:

• Minimum of three years of clerical experience required.

Knowledge/Skills/Abilities:

• Excellent communication both verbally and in writing.
• Excellent telephone and customer service ability.
• Strong math, analytical, and organizational skills with high attention to detail.
• Intermediate computer skills with proficiency in programs such as Microsoft Word, Excel, Access, and Outlook.
• Problem solving and critical thinking abilities to solve problems of an intermediate scope.
• Perform cross-functional activities, and work on a varying schedule.
• Strong teamwork skills with the ability to support others in the department and division.

Education

• High school diploma or GED/equivalent required.

Preferred Qualifications

• Preferred experience in a distribution business environment.
• Knowledge of DOT Hours of Service Regulations.
• Knowledge of our geographic delivery area.

Certifications/Training

• Preferred experience in the following areas: SAE, Truck Builder, Red Prairie, Kronos, Road Net, XATA, Shopfax, Tandem, PowerDock, Checkpoint, Omnitracs, Airclic, equipment inventories, and warranties.

Physical Qualifications

• Must be able to perform the following physical activities for described length of time:

OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER

JOB REQUIRES WORKER TO WITH FREQUENCY:

STAND OCCASIONALLY
WALK OCCASIONALLY
DRIVE VEHICLE N/A
SIT CONTINUOUSLY
LIFT
1-10 lbs (Sedentary) OCCASIONALLY
11-20 lbs (Light) OCCASIONALLY
21-50 lbs (Medium) OCCASIONALLY
51-100 lbs (Heavy) OCCASIONALLY
Over 100 lbs (Very Heavy) N/A
CARRY
1-10 lbs (Sedentary) OCCASIONALLY
11-20 lbs (Light) OCCASIONALLY
21-50 lbs (Medium) OCCASIONALLY
51-100 lbs (Heavy) N/A
Over 100 lbs (Very Heavy) N/A
PUSH/PULL OCCASIONALLY
CLIMB/BALANCE2 OCCASIONALLY
STOOP/SQUAT OCCASIONALLY
KNEEL OCCASIONALLY
BEND OCCASIONALLY
REACH ABOVE SHOULDER FREQUENTLY
TWIST OCCASIONALLY
GRASP OBJECTS3 FREQUENTLY
MANIPULATE OBJECTS4 OCCASIONALLY
MANUAL DEXTERITY5 OCCASIONALLY

1 (Push/Pull: Hand truck, gate, straps, metal ramp, truck door, dolly, boxes, truck gear shift)

2 (Climb/Balance: In/Out Truck/Trailer to cab. On/Off ramp to ground level and side doorsteps and Platform of trailer. Stairs)

3 (Grasp Objects: Hand truck, boxes, cartons, steering wheel)

4 (Manipulate Objects: Boxes, dolly, metal truck ramp, hand truck, paperwork, truck gate, straps)

5 (Manual Dexterity: Typing, use of office machines such as copiers, printers)

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.

This role will also receive overtime compensation.

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state minimum wage thresholds). The expected base rate for this role is between $23-27

EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between

$19 - $30

EOE– Race/Color/Religion/Sex/SexualOrientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***