Operations Coordinator - Palo Alto

US04 Richemont North America, Inc.; Palo Alto (CA); On-site; USD 41,328 - 44,083; Full time

Benefits offered by this job

Medical, dental and vision programs

Health savings and flexible spending

401(k) with employer match

Wellness reimbursement benefit

Paid time off

Volunteer time off

Job summary

Cartier is seeking an Operations Coordinator in Palo Alto to ensure policy execution, coordinate opening/closing, manage stock movements, and uphold brand standards in the boutique. The role requires strong attention to detail, excellent communication, and ability to work retail hours including weekends.

You will support boutique operations, assist with shipments, inventory counts, and client experience while collaborating with management and cross-functional teams.

Qualifications

• Associate's or Bachelor's degree preferred.
• Industry experience in luxury retail or hospitality is a plus.
• Strong customer service mindset and attention to detail.
• Ability to work retail hours (including weekends) and travel for trainings as needed.

Responsibilities

• Coordinate opening and closing procedures.
• Ensure proper stock movement and inventory control.
• Uphold Cartier standards and brand knowledge in boutique operations.
• Support client experience and back office operations.
• Assist with shipments, transfers, and receiving procedures for high-value items.

Skills

Customer service

Interpersonal communication

Analytical

Fast-paced environment

Education

Associate’s or Bachelor’s degree

Tools

MS Office

SAP knowledge

Job description

Operations Coordinator – Cartier, Palo Alto

Responsibilities

• Ensure proper understanding and execution of all Maison policies and procedures within the boutique; champion and influence compliance among the broader team.
• Coordinate efficient opening and closing procedures.
• Ensure proper movement of products in/out of boutique including shipments, transfers, consignments, and movements while maintaining quality control and preventing stock losses.
• Demonstrate excellent care and proper product handling, and follow appropriate packing, shipping, and receiving procedures for high-value creations.
• Monitor financial aspects of boutique sales; ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accurately.
• Support other transactional flows (ecommerce, etc.) to ensure efficient business operations and seamless client experience.
• Coordinate inventory control processes (daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory.
• Uphold Cartier standards within the boutique environment, including maintenance, third party vendors, tools and technology, equipment, etc.
• Partner with client‑facing teams to manage boutique supply inventory, including replenishment needs for sales and hospitality areas, as well as back of house; manage the order process and support Lean/5S strategies for optimal storage organization.
• Assist with care service responsibilities as needed (e.g., the client repair flow, execution of reports, and monthly inventory/reconciliation).
• Support overall success of boutique audits; partner with management to implement and execute action plans.
• Participate in daily set up and breakdown of boutique for opening/closing as needed.
• Exhibit strong communication and problem‑solving skills by partnering effectively with boutique management and peers.
• Assist with special projects as needed.
• Consistently reach and aim to exceed all KPIs.
• Develop fundamental brand knowledge to convey Cartier heritage and values.
• Remain current on all industry news, local/global competition, and remain connected to community.
• Share and collaborate with region and network peers on operational best practices.
• Uphold Cartier standards and project an approachable and professional image in appearance, manner, and demeanor.
• Contribute to a positive and productive boutique environment by leveraging personal and team skills.
• Elevate the level of operational excellence and ensure all day‑to‑day processes are effective and efficient; collaborate with management to provide ideas and solutions to client‑facing teams.
• Be open and willing to take on transversal duties to support the broader team beyond the scope of everyday responsibilities.
• Demonstrate Cartier competencies and behaviors; foster transparency with colleagues and management by sharing feedback and information.
• Embrace and integrate diverse perspectives.

Qualifications

• Education: Associate’s or Bachelor’s degree preferred.
• Industry experience: Previous operations experience in luxury retail, services or hospitality industry is a plus.
• Technical skills: Excellent computer skills, MS Office experience required; SAP knowledge preferred.
• Personal skills: Must be available to work retail hours (including weekends) and travel for trainings as needed; ability to work in a fast‑paced, evolving environment; strong analytical, organizational and interpersonal communication skills; strong understanding of client service needs and priorities; frequent moving of packages and products; strong attention to detail; collaborative approach with "can‑do" attitude; intellectual curiosity and passion for learning.

Benefits

• Medical, dental and vision programs.
• Health savings and flexible spending accounts.
• Employee assistance program for you and your household members.
• Life insurance, disability benefits and a 401(k) with employer match.
• Wellness reimbursement benefit and paid time off.
• Volunteer time off days to support community initiatives.

Compensation

$30.00 – $32.00 per hour.