Operations Coordinator II

Goodwill Of Silicon Valley; San Jose (CA); On-site; USD 48,216 - 52,348; Full time

Job summary

Goodwill Of Silicon Valley is seeking a Career Technical Education Operations Coordinator to facilitate the enrollment process for CTE programs in San Jose, CA. This in-person role involves maintaining communication with prospective students and overseeing necessary support materials.

The ideal candidate will have strong organizational skills, proficiency in Microsoft Office, and a commitment to empowering underserved communities. A Bachelor's Degree or related credentials are preferred.

Qualifications

• Minimum 2 years’ work experience in a professional setting.
• Bilingual in Spanish, Vietnamese, or other regional languages is preferred.
• Familiarity with workforce or case management systems.

Responsibilities

• Ensure smooth enrollment process for CTE program applicants.
• Maintain contact with prospective students to advise on enrollment.
• Oversee purchase and inventory of classroom supplies.

Skills

Proficiency in Microsoft Office

Project or process management

Excellent communication skills

Attention to detail

Motivational skills for underserved communities

Education

Bachelor’s Degree

Project Management credentials

Tools

Microsoft Excel

Salesforce

Job description

Overview

Job Location: Technology Drive - San Jose, CA 95110
Position Type: Full Time
Salary Range: $35.00 - $38.00 Hourly
Travel Percentage: Up to 50%
Job Shift: Day
This is a full-time, in-person position at Goodwill Headquarters, located in San Jose, CA.

Mission Services of Silicon Valley (MSSV), a subsidiary of Goodwill of Silicon Valley (GWSV), helps people build skills, find meaningful work, and thrive in our community. For nearly 100 years, we have been a trusted partner in connecting opportunity with people’s potential. By working hand in hand with local experts, employers, and community members, we create pathways to education, employment, and lasting economic mobility.

Core Values

• Empowering one another to do our best work and grow together.
• Building strong partnerships and serving as a driving force for economic opportunity.
• Modeling teamwork, integrity, and cultural intelligence in everything we do.
• Acting with mutual respect—for each other, our community, and the environment we share.

Role Summary

The Career Technical Education Operations Coordinator will ensure a smooth and successful enrollment process and educational experience for CTE program applicants.

Responsibilities

CTE Enrollment Support

• Document and track the progress of prospective CTE students from initial expression of interest to successful enrollment.
• Maintain regular contact with prospective students via phone, text, and email to advise them of next steps and answer questions.
• Serve as the primary contact for internal and external inquiries regarding each prospective student’s status, handling all inquiries courteously and professionally.
• Manage and oversee enrollment in and attendance at information sessions (both in-person and virtual).
• Distribute appropriate links to applications, assessments, and interview calendars to prospective students in a timely manner.
• Participate in interviews with prospective students, as needed.
• Ensure all program participants complete pre‑class training activities and requirements.
• Prioritize tasks and documentation according to course start and end dates.

CTE Program Operational Support

• Oversee purchase of classroom, instructional, and office supplies and equipment plus approved wraparound supports; maintain inventories and keep careful documentation.
• Coordinate rooms for all CTE courses, workshops, and information sessions.
• Coordinate and execute the participant stipend process, including documentation gathering and partnering with finance to issue payment.
• Coordinate and execute the participant background process, including documentation gathering and using online platforms to process backgrounds.

Data and Record Collection and Keeping

• Maintain accurate and timely records of pre‑enrollment and enrollment activities, enrollments, attendance, drops, and completions.
• Oversee collection of intake paperwork for each cohort, ensuring completeness and accuracy; provide appropriate paperwork to partner organizations and upload documents to students’ online profiles; destroy documents with personally identifying information.
• Manage participant paper records and files in accordance with privacy requirements.
• Accurately record required data in the Case Management System, maintaining notes and updating contact information; upload documentation as needed.
• Generate reports to monitor process fidelity and inform monthly dashboards for real‑time programmatic overviews.

Other Responsibilities

• Assist team with production of certificates for graduating students, as needed.
• Support scheduling and monitoring of workshop attendance, as needed.
• Deliver presentations to prospective students, current students, and staff, as needed.
• Represent Mission Services and Goodwill in the community through participation in appropriate organizations and networking events, as needed.
• Maintain confidentiality according to GWSV protocols; handle sensitive information confidentially.
• Model professional work behavior at all times.
• Perform other job‑related duties and responsibilities as assigned.

Qualifications

Required

• Highly proficient with Microsoft Office, especially Excel; familiar with Google Workspace, web‑based database systems, and virtual meeting platforms.
• Experience with project or process management.
• Excellent written and oral communication skills.
• Strong attention to detail and organizational skills.
• Demonstrated ability to motivate and support individuals from diverse, underserved communities.
• Minimum 2 years’ work experience in a professional setting.

Preferred

• Bachelor’s Degree or Project Management credentials, or equivalent experience.
• At least one year of experience working with a program serving individuals with barriers to employment (e.g., housing instability, disability, low income, justice involvement, or chronic underemployment).
• Bilingual in Spanish, Vietnamese, or other commonly spoken regional languages.
• Familiarity with workforce or case management systems (e.g., Caseworthy, Salesforce).
• Possess a valid CA Driver’s License.

Success Metrics

• Successful enrollment of the desired number of qualified individuals in each CTE program cohort on a timetable that allows for excellent service delivery.
• Participant satisfaction and feedback scores.
• Quality and timeliness of documentation and case records.

Values and Culture Fit

• Commitment to equity, inclusion, and trauma‑informed care.
• Demonstrated ability to work in a mission‑driven, collaborative environment.
• Personal alignment with MSSV’s belief in the power of work to change lives.
• Embodiment of MSSV’s core values: Integrity, collaboration, respect, and mutual empowerment.

Work Environment and Support

• In‑person participant meetings, team meetings, and community events.
• Access to professional development opportunities and mentoring, such as Goodwill Career Coach and Navigator Professional Certificate.
• Supportive team culture focused on shared learning and innovation.

Equipment Used

• Computer, telephone, copy machines, printers.

Knowledge, Skills, and Abilities

• General learning ability and reasoning skills.
• Strong communication and comprehension abilities.
• Attention to detail, proofreading, and error avoidance in arithmetic computation.
• Responsibility for direction, control, or planning of activities.
• Influencing others’ opinions, attitudes, or judgments.
• Analytical mindset.
• People skills beyond giving and receiving instructions.
• Respect for set limits, tolerances, and standards.
• Calmness and composure in unusual or dangerous situations.
• Ability to work under adverse conditions if necessary.

Working Conditions

The job is performed indoors in a climatically controlled setting with regular public contact. The position requires minimal supervision.

Emotional Effort

Moderate: Occasional short deadlines. The work environment is occasionally hectic with occasional high activity, with great emphasis on teamwork.

Physical Requirements

Sedentary work which involves lifting no more than 10 lbs occasionally, with periods of standing or walking. Lifting and carrying items weighing up to 25 lbs may be required.

Responsibilities may be added, deleted, or changed at any time at the discretion of management.

Equal Opportunity Statement

Mission Services of Silicon Valley, a subsidiary of Goodwill of Silicon Valley, is an Equal Opportunity and affirmative action employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender status, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state, or local law.