Operations Coordinator Breast Imaging, Mammography, Full-Time, Days

Northwestern Memorial Hospital; Chicago (IL); On-site; USD 107,000 - 144,000; Full time

Benefits offered by this job

Tuition Reimbursement

Student Loan Repayment

Professional Development

Wellbeing Fund

401(k) Matching

Medical, Dental and Vision Coverage

Life Insurance

Salary Increase and Incentive Bonus

Paid time off and Holidays

Job summary

Northwestern Medicine is seeking an Operations Coordinator for Breast Imaging to support interdisciplinary patient care, streamline staffing, and maintain imaging service quality across locations. The role emphasizes collaboration with physicians and staff, adherence to policies, and effective staff scheduling.

The coordinator will assist management with recruitment, performance reviews, and training, while ensuring compliance with Joint Commission and applicable regulations.

Responsibilities

• Collaborate with physicians and staff to ensure efficient patient flow and problem-solving.
• Oversees staff across different breast imaging locations.
• Ensure compliance with federal, state, and local regulations and hospital policies.
• Manage patient flow to optimize departmental operations and patient experience.
• Assist the manager in recruiting, interviewing, and selecting new candidates.
• Support performance reviews, competency documentation, and staff training.
• Create and manage staff schedules and approve timecards as needed.
• Provide guidance during critical situations involving patients, staff, and visitors.
• Maintain proficiency in required applications and act as an operations SME for staff.

Job description

The salary range for this position is $51.43 - $69.43 (Hourly Rate) Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.

Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Benefits

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year ($125 for part-time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

Description

The Operations Coordinator Breast Imaging reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities

• Collaborate with physicians and staff, both internal and external, to cultivate an interdisciplinary approach to patient care, ensuring efficient patient flow and problem-solving.
• Oversees staff across different breast imaging locations
• Facilitate the delivery of high-quality patient care and services in alignment with established policies, procedures, and regulatory requirements.
• Ensure compliance with federal, state, and local regulations, including Joint Commission and multidisciplinary hospital policies.
• Implement, evaluate, and uphold service standards consistently throughout the department.
• Manage patient flow to ensure a positive patient experience and optimize departmental operations.
• Promote and facilitate collaborative, multidisciplinary approaches to patient care.
• Coordinate critical situations involving patients, staff, and visitors, providing guidance and support.
• Identify and communicate key issues and trends to management for review and resolution.
• Uphold the organization’s philosophy and objectives while promoting teamwork and collaboration among staff.
• Resolve issues independently while seeking assistance when necessary, demonstrating strong problem‑solving skills.
• Assist the manager in recruiting, interviewing, and selecting new candidates.
• Support the manager with performance reviews, competency documentation, and staff training programs.
• Assess and communicate staff development needs to management to enhance skills and competencies.
• Create and manage staff schedules, ensuring adequate coverage and addressing vacation and leave requests.
• Approves timecards, as needed
• Monitor operations proactively, adjusting staffing levels based on patient volumes to prevent scheduling conflicts.
• Facilitate the orientation and training of new staff members, ensuring they are equipped for their roles.
• Act as a resource for team members regarding departmental processes and systems.
• Ensure continuity of care through effective interactions with other departments such as surgery, pathology, scheduling and registration.
• Collaborate with technical coordinators and leadership to maintain quality imaging services and patient care.
• Provide constructive feedback to management regarding staff performance and departmental operations.
• Participate in or lead projects and initiatives aimed at departmental improvement and efficiency.
• Maintain proficiency in all required applications and act as a operational subject matter expert for staff.
• Perform exams to the expected standards of license, as needed.
• Perform additional duties as assigned to meet the evolving needs of the breast imaging department.

Qualifications

Minimum Requirements

Education

• Bachelor's Degree or equivalent work experience

Certification

• American Registry of Radiologic Technologists (ARRT) Mammography (M) OR American Registry for Diagnostic Sonographer (ARDMS) Breast Ultrasound (BR)
• Basic Life Support (BLS)

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

Click on or copy and paste URL to your browser to view detailed benefits information

NorthwesternMedicine Career Page

https://jobs.nm.org/benefits

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.