Operations Coordinator, Alpha - $90,000/year USD

Alpha School; Boston (MA); On-site; USD 81,000 - 99,000; Full time

Job summary

Alpha School operates a hands-on, on-site role in Boston, MA to ensure the campus runs smoothly with a focus on safety, facilities, logistics, and technology administration. You will own operations, coordinate communications, and support staff and families daily.

This position emphasizes calm leadership, proactive problem solving, and strong client-facing skills to maintain trust with parents and ensure student well-being.

Qualifications

• Bachelor's degree completed.
• 1 year of experience in office coordination or site operations.
• 6 months of basic IT troubleshooting and device management.
• Strong communication with parents, students, and vendors.
• Ability to own campus operations and make sound decisions.

Responsibilities

• Serve as primary contact for parents, students, and staff with clear communication.
• Manage campus safety operations, drills, access control, and health incidents.
• Oversee daily campus operations including attendance, facilities coordination, transportation, and office logistics.
• Support onboarding and training for new staff.
• Manage student devices and campus technology; act as on-site tech liaison and Google Administrator.

Skills

Strong communication skills

Calm under pressure

Emotional intelligence

Relationship building

Independent operations ownership

Education

Bachelor's Degree in any field

Tools

Google Admin

Job description

\"Alpha School students, on average, experience 2.4 to 2.6 times the academic growth of traditional school students\" — Forbes

Alpha is hiring.

LOCATION NOTE: This is an in-person role located at one of our campuses.

You are the person who makes everything work. When a campus runs smoothly, students feel safe, staff stay focused, and parents trust the school. That doesn’t happen by accident. It happens because someone is quietly orchestrating hundreds of details every day—and doing it with clarity, urgency, and care.

Alpha is building one of the most ambitious school models in the world. We combine rigorous academics, technology-enabled learning, and high expectations for students and adults alike. This role exists to ensure the non-academic side of the campus operates at the same standard as our classrooms.

In this role, you own the operational heartbeat of the campus. You are responsible for community communication, campus safety, facilities and logistics, and day-to-day tech administration. One moment you may be coordinating a safety drill, the next resolving a device issue, onboarding a new staff member, or addressing a parent concern. You are not just keeping things running—you are creating confidence.

This is a hands-on, on-site role for someone who thrives in dynamic environments, stays calm under pressure, and takes pride in delivering a high bar of service. If you want work where your decisions directly affect student well-being, staff effectiveness, and parent trust, this role offers real ownership and impact.

What You Will Be Doing

• Serving as a primary point of contact for parents, students, and staff, ensuring clear, timely, and professional communication
• Managing campus safety operations, including access control, health incidents, drills, documentation, and parent communication
• Overseeing daily campus operations such as attendance processes, facilities coordination, transportation, and office logistics
• Supporting onboarding and training for new staff to ensure smooth integration into campus operations
• Managing student devices and campus technology, acting as the primary on-site tech liaison and Google Administrator

What You Won’t Be Doing

• Teaching classes or managing academic instruction
• Coaching Guides or leading curriculum development
• Working in a narrow, single-function administrative role
• Sitting behind a desk with predictable, repetitive tasks
• Passing problems along without ownership or resolution

Operations Coordinator Key Responsibilities

Ensure smooth, safe, and efficient campus operations that consistently improve the experience and satisfaction of students, staff, and parents.

Basic Requirements

• Bachelor's Degree in any field
• At least 1 year of experience in office coordination, facilities support, site operations, or a similar operational role
• At least 6 months of hands-on basic IT troubleshooting, device management, and account administration in a work, school, or volunteer setting
• Strong communication skills with the ability to engage parents, students, and vendors professionally
• Demonstrated comfort building warm, trusted relationships with children and families in a visible on-campus role
• Ability to independently own campus operations and make sound decisions across safety, facilities, logistics, communication, and basic technology in a lean environment
• Strong service orientation, emotional intelligence, and calm judgment under pressure
• Ability to manage multiple priorities while maintaining attention to detail
• Available to work in-person in one of our campuses: Greenwich, CT; Boston, MA; Boca Raton, FL; South Bay, CA, or willing to relocate
• Authorized to work in the United States without visa sponsorship

About Alpha

Join the team building school around student growth

Alpha reimagines the school day around faster learning, stronger mentorship or the one ...

Roles with real student impact

Alpha hires teachers (guides), operators, admissions experts, school & curriculum leaders, and remote team members.

Education work that pays like it matters

Alpha offers six-figure roles for people ready to help build a radically better school experience.

A culture built for builders

Alpha is fast-moving, ambitious, and student focused. It’s for people who want to improve the system, not maintain it.

Alpha is where you can do the most meaningful work of your career

There is so much to cover for this exciting role, and space here is limited.

We look forward to meeting you!

Working with us

This is a full-time, W2 employee position with immediate access to benefits (https://support.crossover.com/article/7581-w2-benefits-u-s-paychex-paid-only). All roles are year-long positions. The compensation level for this role is $90,000 USD/year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.

Crossover Job Code: LJ-5629-US-Boston-OperationsCoor.011