Operations Coordinator

EPT SPE LLC; United States; On-site; USD 33,751 - 46,149; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) employer match

Paid parental leave

Housing discount

Job summary

EPT SPE LLC is seeking an Operations Coordinator in Seattle, Washington, to support maintenance operations and manage service requests. The role involves close collaboration with General Operations Managers and Maintenance Supervisors to ensure effective communication with residents and vendors.

Ideal candidates will have a high school diploma and experience in customer service or property management. Benefits include comprehensive insurance, paid leave, and a housing discount.

Qualifications

• Proficiency with Microsoft Office Suite and familiarity with property management or CRM software.
• Prior experience in customer service or property management preferred.
• Strong organizational and time-management skills to handle multiple responsibilities effectively.

Responsibilities

• Manage and prioritize service requests using SightPlan.
• Schedule pre-move-out and final move-out inspections with residents.
• Create purchase orders for vendor services and track vendor-related work orders.

Skills

Organization and time-management

Customer service experience

Communication skills

Proficiency in Microsoft Office Suite

Education

High school diploma or equivalent

College degree preferred

Tools

Property management software

CRM software

Job description

City: Seattle, State: Washington – Job Location: PNW 070 Fountain Court. Position Type: Regular.

The Operations Coordinator plays a vital role in supporting maintenance operations. This position ensures the seamless coordination of maintenance requests, vendor scheduling, and project support. Working closely with the General Operations Managers and Maintenance Supervisors, the Operations Coordinator prioritizes service requests and maintains compliance with maintenance standards. By streamlining processes and ensuring timely communication with residents and vendors, this role is essential to keeping a portfolio of properties running efficiently and effectively. Work is primarily conducted in person in an assigned Essex office to communicate with residents, vendors, and fellow associates in person, relying on virtual and telecommunication when that is not possible. On occasion, in-person meetings, project management, and inspections are needed on-site at properties within the portfolio.

What You Will Do

• Manage and prioritize service requests using SightPlan.
• Schedule pre-move-out and final move-out inspections with residents, which may be conducted in person or virtually as needed.
• Create purchase orders for vendor services and track vendor-related work orders.
• Schedule vendors for unit turnovers based on inspection findings.
• Monitor unit turnover and maintenance work orders to ensure timely completion.
• Respond to onsite emergencies and coordinate with the onsite team, including providing in-person support and coverage as needed for colleagues at other locations.
• Partner with the CMS Project Manager in supporting various asset improvement and preventative maintenance projects.
• Act as the Community Management stakeholder for each project.
• Assist in scheduling and granting property access for projects led by Project Execution and sustainability, which can require onsite presence to facilitate.
• Communicate with on-site team and residents to confirm work completion, gather feedback, and recommend improvements.
• Assist in purchasing supplies, equipment, and services while tracking budget variances and escalating concerns as needed.
• Perform other responsibilities as deemed necessary by the company as part of the ordinary course of business.

What You Will Need

• High school diploma or equivalent (required). College degree preferred.
• Proficiency with Microsoft Office Suite and familiarity with property management or CRM software.
• Prior experience in customer service or property management preferred.
• Commitment to providing exceptional customer service and a desire to help people.
• Strong organizational and time‑management skills to handle multiple responsibilities effectively.
• Ability to work independently and collaboratively in a centralized hub environment.
• Ability to read, write, speak, and understand English.
• Capability to use a personal smart device for apps related to property operations and communication.
• Ability to work onsite to complete essential job functions as outlined above and as arise in the ordinary course of the job.

What the Job Requires

• Maintain alignment with Essex policies and procedures while effectively managing relationships with internal and external stakeholders.
• Maintain compliance with all applicable laws, e.g., Fair Housing, Landlord‑Tenant, Local Building Codes, OSHA, and EEOC.
• Excellent verbal and written communication skills.
• Ability to create, compose, and edit written materials.
• Regular, consistent, and timely attendance required.
• This role requires a five‑day workweek that will likely include weekend coverage.
• Work is primarily performed at an Essex office location, involving extended periods of sitting at a desk or workstation, with the regular need to deliver resident notices, walking and use of stairs for prolonged periods.
• Travel required for occasional meetings and training.

What You Will Bring to the Table

• Decisions made with a thorough understanding of procedures, company policies, and business practices to achieve results and deadlines.
• Team‑oriented mindset with a commitment to efficiency and service excellence.
• Initiative to enhance workflows and optimize maintenance processes.
• Detail‑focused approach to tracking and managing vendor relationships.
• Strong communication skills to foster positive resident experiences.
• Ability to exercise initiative.
• Ability to meet all job requirements and assignments.

Salaries for this position range from $24.50 to $33.50 per hour. New hires typically start between $24.50 and $29.09 per hour. Salary offers are determined after reviewing relevant factors, including skill set, experience, internal equity, and business needs. This role may also participate in Essex’s discretionary Annual Bonus program commensurate with the level of the position.

Benefits include medical, dental, vision, paid parental leave, 401(k) employer match, wellness programs, 12 paid holidays, 15 PTO days, and a 20% housing discount for most positions.

ESSEX PROPERTY TRUST is an equal‑opportunity employer. We are committed to diversity, equity, and inclusion. All employees are qualified by ability and performance, not race, color, religion, sex, national origin, age, disability, or any other protected class.