Operations Coordinator

Penske; Tulsa (OK); On-site; USD 42,000 - 54,000; Full time

Job summary

Penske Truck Leasing in Tulsa is seeking an Operations Coordinator to streamline administrative processes that boost efficiency, customer satisfaction and profitability for the branch. You will handle accounts receivable, fleet licensing, and daily office tasks with a focus on accuracy and timely communication.

You will work Monday–Friday 8am–5pm, collaborate with the branch financial team, and support field operations with data-driven insights using standard reports and office software.

Qualifications

• High school diploma or equivalent; degree preferred.
• Interpersonal and relationship-building skills for collaboration with branch teams.
• Competent written and verbal communication.
• 2+ years in customer service financial administrative experience.
• Agile and quick learner with collaborative mindset and continual education.
• Advanced computer skills including Word, Excel, Outlook and PowerPoint.
• Regular, predictable, full attendance is essential.
• Willingness to travel, adhere to schedule, and pass background and drug screening.

Responsibilities

• Perform administrative tasks to support branch operations.
• Support accounts receivable and billing processes.
• Coordinate fleet licensing, permitting, and vehicle service activities.
• Analyze processes using reports and suggest improvements.
• Maintain district personnel files and payroll paperwork; assist Branch/ District managers.

Skills

Interpersonal skills

Written and verbal communication

Agile learner

Team collaboration

Regular attendance

Education

High school diploma or equivalent

Degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

Position Summary

The Operations Coordinator will complete administrative processes of the branch (branches) that support operational efficiency, effectiveness, customer satisfaction and profitability. The Operations Coordinator will provide superior customer service and communication to internal and external customers. This position will support the branch financial manager by providing guidance and information that contributes to branch performance and profitability.

Shift

Monday - Friday 8am-5pm

Key Responsibilities

Financial Operations

• Oversight of accounts receivable process and maintain local collection contacts to support centralized function.
• Monitor weekly and monthly lease, contract maintenance, and special billing, and take the initiative to resolve any issues in a timely fashion. Establish and Control all related processes to support customer service and branch profitability.

Fleet Operations

• Complete Fleet Service activities such as licensing, permitting, in/out service vehicles, research and process citations.
• Track and coordinate asset outside services such as unit jacket file, wash sheets, fueling and other outside vendor support that is not maintenance related.
• Partner with Fleet Services and establish a collaborative relationship of local / centralized functions to support licensing, permitting, citations and other fleet operations.

Process Analytics

• Perform process analyses and reviews in areas such as billing, 1211 reports, credit memos, citations, accounts receivable, licensing and other areas. Investigate and recommend solutions and/or guidance to issues posing a risk to the drivers of profitability.
• Use systems or reports such as Qlikview or AS400 to understand the operational dynamics for problem solving and process improvement.

Other Responsibilities

• Maintains District Personnel Files, JJ Keller reports, complete weekly payroll, and process paperwork for new hires.
• Projects and tasks as assigned by Branch Financial Manager and District Financial Manager.

Qualifications

• High school diploma or equivalent required, degree preferred
• Interpersonal and relationship building skills with an ability to collaborate with branch team members.
• Competent written and verbal communication skills
• 2 years+ experience in customer service financial administrative experience requirement
• Agile and quick learner, enjoys collaborative projects and continuous education
• Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

About Penske Truck Leasing/Transportation Solutions

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.

Job Category: Administrative

Job Function: Administrative Support

Job Family: General Administration

Address: 11330 E Pine St

Primary Location: US-OK-Tulsa

Employer: Penske Truck Leasing Co., L.P.