Operations Coordinator

Piedmont HealthCare; Statesville (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Piedmont HealthCare in Statesville, NC is seeking an Operations Manager who will develop and implement organizational strategies for safe, efficient care delivery and align operations with financial goals. The role acts as a liaison between PHC administration and clinical leadership, driving process improvement, training, and policy updates.

The ideal candidate has at least 2 years of medical office management, strong Excel and office suite skills, and a track record of managing budgets,

Qualifications

• Associate in Healthcare Administration or related field or at least 2 years of healthcare experience with 2 years in a management role.
• Minimum 2 years medical office management experience and EHR experience.
• Must be highly proficient in Excel and adept with PowerPoint, Outlook and Word; strong communication, data interpretation and problem solving.

Responsibilities

• Assists with operational issues and improvement recommendations to office manager and physicians.
• Performs practice assessments and communicates findings and goals.
• Leads office/department meetings as needed.
• Collaborates with Quality Team for staff training, support, and goal setting.
• Participates in training events and meetings (Office Contacts Meeting, EHR Super User calls, etc.).
• Manages customer service programs and initiatives.
• Assists with new business development.
• Uses data to provide benchmarks for goal setting.
• Recommends new policies and updates to Administrative Team.
• Maintains confidentiality and ensures regulatory compliance.
• Communicates effectively with patients to resolve issues and protect PHC.

Skills

Excel

PowerPoint

Outlook

Word

Data analysis

Communication

Relationship building

Problem solving

Initiative

Education

Associate in Healthcare Administration or related field

Tools

EHR system

Job description

POSITION OVERVIEW

Develops implements, disseminates, and administers operations strategies and objectives to ensure the achievement of organization’s goals and objectives. Manages the operations function in conjunction with business growth, introduction of new operational systems, meeting organizational financial objectives, and meeting organizational goals in relation to safety, quality of care, and timely delivery of services. Serves as a liaison between PHC administration and Physical Therapy.

SUPERVISION RECEIVED

Reports to Office Manager and Physician

SUPERVISION EXERCISED

Provides support and leadership to Office Manager and Physician

ROLE AND RESPONSIBILITIES

• Assists with operational issues.
• Regularly performs practice assessments with improvement recommendations communicated with office manager and physicians.
• Assists with running office/department meetings as needed by the office/department.
• Collaborates with the Quality Team in ensuring new staff receive initial training, assuming full responsibility for ongoing support, training, and goal setting.
• Attends Office Contacts Meeting, EHR Super User call, and any other training/educational offering delivered by PHC or their affiliate.
• Manages customer service programs and initiatives
• Assists with new business development.
• Uses data to provide benchmarks used in goal setting.
• Recommends new policies and updates to the Administrative Team.
• Maintains strictest confidentiality.
• Ensures that offices operate in compliance with established rules and regulations, involving direct supervision when there is a perceived issue.
• Communicate effectively with unsatisfied patients to get results that satisfy the patient and protect PHC

Requirements

EDUCATION

Associate in Healthcare Administration, Public Health or related field or at least 2 years of healthcare experience with at least 2 years in a management role.

EXPERIENCE

Minimum of 2 years medical office management experience. Knowledge and experience with an EHR system.

KNOWLEDGE AND SKILL REQUIREMENTS

Must be highly proficient in Excel and adept with PowerPoint, Outlook and Word. Skilled in exercising initiative, judgment, problem solving and decision making. Skilled in developing and maintaining effective relationships with clinical and administrative staff, patients and the public. Ability to analyze and interpret complex data. Ability to communicate clearly and effectively in writing and verbally.

KNOWLEDGE AND SKILL REQUIREMENTS

• Knowledge of medical terminology, coding and office procedures.
• Knowledge of third-party and insurance company operating procedures, regulations and billing requirements and government reimbursement programs (included but not limited to Pay for Performance programs).
• Skill in establishing and maintaining effective working relationships with other physicians, employees, patients, payor organizations, and the public.
• Skill in developing, implementing and administering budgets.
• Ability to process patients and public inquiries and respond with poise and efficiency.
• Ability to conceptualize work flow, develops plans, and implements appropriate actions.
• Ability to maintain confidentiality of sensitive information, evaluates, solve problems and correct errors.

ENVIRONMENTAL/WORKING CONDITIONS

Work is performed in a busy office environment.

Contact with employees and outside agencies. May involve handling situations with the public who are frustrated or upset.

Some work may be required outside normal business hours.

PHYSICAL/MENTAL DEMANDS

Frequent mobility and /or sitting required for extended periods of time. Manual dexterity. Some bending and stooping required.