Operations Coordinator

SRS Distribution Inc.; Statesville (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

401(k) with company match

Paid time off

Medical/dental/vision benefits

Job summary

SRS Building Products in Statesville, NC is seeking an Operations Coordinator to manage daily warehouse operations, ensure accurate work orders, and enhance customer satisfaction. The role includes coordinating with the Branch Manager, using Agility and On Demand routing software, and overseeing dispatch and inventory control on-site.

This position requires strong communication, organizational, and problem-solving skills, with occasional travel to regional branches and a focus on safety and

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and complaint resolution abilities.
• Outstanding organizational skills and attention to detail.
• Proven time-management in a fast-paced environment.
• Analytical and problem-solving capabilities for operations.
• Ability to supervise and delegate tasks when needed.

Responsibilities

• Coordinate and manage daily warehouse operations to optimize efficiency.
• Resolve customer complaints promptly and courteously with team involvement.
• Oversee loading/unloading of orders ensuring accuracy and timeliness.
• Utilize On Demand routing software to dispatch trucks for timely deliveries.
• Utilize Agility software to track stock levels and report findings.
• Conduct weekly cycle counts and overall inventory management.

Skills

Communication skills

Customer service

Organizational skills

Time management

Analytical skills

Supervisory experience

Microsoft Office

Agility software

Driver's license

Education

High school diploma or equivalent

Bachelor's degree in Business Admin / Supply Chain or related field

Tools

Agility software

On Demand routing software

Job description

Position Purpose

The Operations Coordinator at SRS Building Products is responsible for managing daily warehouse operations, ensuring the swift and accurate execution of work orders, and enhancing customer satisfaction by addressing complaints and supporting delivery requirements. This role involves facilitating inventory management through coordination with the Branch Manager and utilizing Agility software to maintain optimal stock levels and prevent duplicate orders, while also overseeing the dispatch and logistical operations of delivery vehicles. With a strong emphasis on operational efficiency and customer service excellence, the Operations Coordinator plays a pivotal role in supporting the branch's operational objectives and maintaining superior service standards for SRS Building Products Business Customers.

Key Responsibilities

Coordinate and manage daily warehouse operations, ensuring work orders are executed with precision and on schedule to optimize efficiency and client satisfaction.

Resolve incoming customer complaints swiftly and courteously, taking full ownership of issues and engaging warehouse personnel and delivery teams as needed to achieve timely resolutions.

Supervise and facilitate the accurate loading and unloading of orders for vendors and customers, ensuring adherence to company standards for promptness and accuracy.

Utilize On Demand routing software to dispatch trucks and guarantee timely and precise delivery of products to customer worksites, streamlining logistics and minimizing delivery-related disruptions.

Utilize Agility software to meticulously track and report stock levels, providing data-driven insights to the Branch Manager to support inventory decision‑making and prevent duplicate orders.

Conduct comprehensive inventory management activities, including purchasing, weekly cycle counts, and the evaluation and resolution of damaged or outdated stock, to uphold inventory integrity and availability.

Implement rigorous order processing and day‑end balancing procedures to support the seamless operation of the branch and contribute to overall business success.

Foster superior customer service and company representation while managing internal processes, enhancing customer relations, and supporting the Branch Manager’s strategic goals.

Direct Manager and Direct Reports

The Operations Coordinator reports directly to the Branch Manager or Assistant Branch Manager. This role functions as a pivotal support position to the Branch Leadership, ensuring seamless daily operations within the warehouse. Direct Reports: This position carries no direct supervisory responsibilities or direct reports. The Operations Coordinator operates collaboratively with warehouse and delivery personnel, providing guidance and direction as needed to uphold operational standards.

Travel Requirements

The Operations Coordinator at SRS Building Products is required to undertake occasional travel to regional branches for inventory audits, supplier meetings, and operational assessments to ensure consistent compliance with company standards.

Physical Requirements

The Operations Coordinator role requires a combination of activities in a standard office setting and tasks that may involve physical exertion typical of a warehouse environment. The position entails prolonged periods of sitting at a desk and operating a computer, as well as standing, walking, and using hands to finger, handle, or feel objects and equipment. Occasionally, the role may require reaching with hands and arms, climbing or balancing on ladders, and stooping, kneeling, crouching, or crawling. The employee must be able to frequently lift and/or move up to 15 pounds and occasionally up to 25 pounds. Exposure to high noise levels and extreme weather conditions may occur. Reasonable accommodations can be made to enable individuals with disabilities to perform these essential functions, ensuring compliance with the Americans with Disabilities Act (ADA) and maintaining a conducive work environment for all employees.

Working Conditions

In the role of Operations Coordinator at SRS Building Products, employees will primarily operate within a fast‑paced and dynamic work environment. This position is designed for those who can thrive in a high‑energy, deadline‑driven atmosphere, as it requires efficiently managing warehouse operations to meet the diverse needs of our customers. Although the role is primarily based on‑site, allowing the coordinator to directly oversee warehouse activities, interactions with team members, customers, and leadership ensure a rich, collaborative work experience. This setting underscores the importance of exemplary organizational skills, as multifaceted tasks must be prioritized and delivered with precision to maintain optimum inventory levels and customer satisfaction. The successful candidate will be adept at juggling multiple responsibilities, including the coordination of timely deliveries and meticulous inventory control, all while maintaining a keen focus on safety and efficiency.

Minimum Qualifications

• Demonstrate excellent verbal and written communication skills, suitable for professional interactions.
• Exhibit superior interpersonal and customer service skills, with a proven ability to resolve complaints promptly.
• Possess strong sales and customer service capabilities to meet and exceed customer expectations.
• Display outstanding organizational skills and acute attention to detail.
• Show proficiency in time management with a track record of meeting deadlines in a high‑paced and sometimes stressful environment.
• Apply robust analytical and problem‑solving skills to address operational challenges efficiently.
• Demonstrate ability in supervisory and leadership roles, with the competence to delegate tasks when necessary.
• Maintain proficiency with Microsoft Office Suite or similar software for efficient task management and reporting.
• Proficient in utilizing the Agility software/computer system for tracking and reporting stock levels.
• Demonstrated ability to calculate financial figures such as discounts, interest, and percentages, leveraging mathematical and computer skills.
• Capability to interpret various forms of instructions, including written, oral, and diagrammatic formats.
• Possess a valid drivers license.

Preferred Qualifications

• Demonstrated experience in utilizing advanced warehouse management systems to optimize inventory control and process efficiency.
• Proven track record of implementing process improvements within a warehouse setting that lead to enhanced operational outcomes and customer satisfaction.
• Experience in leading cross‑functional teams within warehouse environments to achieve organizational objectives.
• Ability to mentor and develop team members to foster a culture of continuous improvement and accountability.
• Strong capability in developing customer relationship management strategies that deliver exceptional service and build long‑term client partnerships.
• Prior exposure to handling high‑pressure customer interactions and resolving conflicts with tactful negotiation skills.
• Expertise in leveraging advanced analytical tools and software, beyond basic Microsoft Office Suite, to analyze operational data and drive strategic decision‑making.
• Experience in the application of statistical techniques to forecast inventory needs and optimize procurement processes.
• In‑depth understanding of health, safety, and environmental regulations applicable to warehouse operations, and a track record of promoting a safety‑first culture.
• Certification in occupational safety and health for warehouse operations is advantageous.
• Proven capability to contribute to the strategic planning process by identifying opportunities for growth and efficiency.
• Experience in coordinating with senior management to align operational activities with broader organizational goals.
• Demonstrated ability to communicate complex operational concepts clearly and persuasively across all levels of the organization, both verbally and in writing.
• Experience in crafting comprehensive reports and presentations that convey data‑driven insights and operational recommendations.
• Expertise in managing vendor relationships to ensure timely delivery of quality products and services, maintaining a focus on cost‑effectiveness and reliability.
• Ability to conduct vendor evaluations and contract negotiations to achieve favorable terms and conditions.

Minimum Education

A high school diploma or equivalent is required.

Preferred Education

For the position of Operations Coordinator, a Bachelor's degree in Business Administration, Supply Chain Management, or a related field is preferred.

Minimum Years Of Work Experience

Candidates are expected to possess 1 - 2 years of related experience and/or training, or an equivalent combination of education and experience.

Certifications

None required. Candidates with relevant safety, operations, or inventory management certifications may be viewed favorably, though this is not required.

Competencies

• Communication Proficiency: Demonstrates exceptional verbal and written communication skills to effectively resolve customer complaints, liaise with warehouse personnel, and maintain professional interactions at all levels of service delivery.
• Organizational Skills: Exhibits advanced organizational skills to manage inventory control, oversee warehouse operations, and ensure the timely and accurate handling of orders, contributing to the seamless functioning of daily operations.
• Customer Service Excellence: Maintains a customer‑focused approach, ensuring superior customer service by understanding and exceeding customer needs, effectively managing complaints, and delivering tailored solutions within set timelines.
• Time Management: Utilizes strong time management skills to prioritize tasks and meet critical deadlines within a fast‑paced environment, ensuring efficient operation and coordination of warehouse activities.
• Problem‑Solving and Decision‑Making: Applies strong analytical and problem‑solving skills to tackle operational challenges, make informed decisions, and implement effective solutions that enhance operational efficiency.
• Technical Aptitude: Demonstrates proficiency in utilizing Agility software and Microsoft Office Suite to track stock levels, generate reports, and facilitate day‑to‑day warehouse functions with accuracy and efficiency.
• Adaptability and Resilience: Shows the ability to adapt seamlessly to changing priorities and work effectively under pressure, maintaining high performance even in stressful or unpredictable scenarios.
• Interpersonal Effectiveness: Builds positive relationships with team members and stakeholders through effective interpersonal skills, fostering collaboration and supporting the overall achievement of branch objectives.

Job Location

SRS Building Products - Statesville 606 Meacham Road Statesville, NC 28677

Equal Employment Opportunity Statement

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.

If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [e-mail] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

Benefits and Compensation

• Competitive weekly/bi‑weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company‑paid life and short‑term disability, plus optional long‑term disability, and additional life insurance.
• All benefits subject to eligibility.
• Competitive salaries for all team members paid weekly 401(k) Retirement Plan with company matching Employee Stock Purchase Plan Paid Vacation, Sick Time, Holidays, Birthday, and Floating Holidays Paid Parental Leave Medical, Dental and Vision Benefits Flexible and Dependent Care Spending Accounts Company paid Life insurance and Short‑Term Disability Additional Life Insurance and Long‑Term Disability also offered Safety Program with Bonuses for our Drivers Employee Referral Bonus Program SRS Distribution Inc., a wholly owned subsidiary of The Home Depot, consists of a family of industry‑leading, independent roofing distributors.

Company Overview

SRS has grown rapidly through acquisitions and the opening of multiple new locations since the February 2008 inception. This continual growth has established SRS as one of the fastest growing building products distribution companies in the U.S. The goal of SRS is to form the strongest national network of independent roofing and building product distributors with the most talented team of people working together to deliver the industry's best products and services.

In addition to our commitment to customer focus, SRS strives to become the preferred employer in the industry with highly motivated and engaged employees operating in an entrepreneurial culture where the corporate office works for the field and not the reverse.

Make money, have fun and give back with us! Find out more at www.srsdistribution.com.