Operations Coordinator

WO Grubb; Portsmouth (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

W.O. Grubb Crane Rental seeks an Operations Coordinator for the Portsmouth, VA branch to support administrative, sales, and operational tasks.

The role collaborates with the Rental Coordinator, Dispatcher, and Biller to strengthen branch coverage and bench strength, often working under direct supervision to ensure duties are completed. Essential duties include coordinating with multiple departments, handling correspondence, delivering excellent customer service, and maintaining forms, timecards,

Qualifications

• Must be proficient with basic computer skills.
• Must be proficient with Microsoft Word and Excel.
• Must have a high school diploma or equivalent.
• Must pass a drug test, background check, and fit for duty test.

Responsibilities

• Collaborates with all branch staff and assists with tasks.
• Liaises with departments to improve performance and efficiency.
• Attends to correspondence and emails from customers, clients, and contractors.
• Provides excellent customer service and maintains relationships.
• Prepares and files forms and other documents.
• Maintains credentials for salesperson, customer, or rental coordinator in FC&C system.
• Backs up dispatcher, rental coordinator, and biller when needed.
• Performs and maintains personnel badging at the branch.
• Reviews timecards.
• Reviews fuel reports.
• Performs and reconciles credit card transactions to assist with lodging.
• Maintains petty cash.
• Performs other duties as assigned by the Branch Manager.

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Description

An Operations Coordinator works with other staff members to ensure that the administrative, sales, and operational tasks are completed for the entire branch. Works closely and cross-trains with the Rental Coordinator, Dispatcher, and Biller in efforts of increasing coverage and bench strength within the branch. The Operations Coordinator usually works under direct supervision and expected to work as necessary to perform duties required.

Responsibilities:

• Collaborates with all members within the branch and assist with various tasks.
• Liaise with different departments to improve performance and work efficiencies.
• Attending to any correspondence and emails by customers, clients, and contractors.
• Provides excellent customer service and maintaining relationships.
• Preparing and filing forms and other documents.

• Maintaining and sending credentials to salesperson, customer, or rental coordinator when needed that are in the FC&C system.
• Backing up dispatcher, rental coordinator, and biller if he/she is absent.
• Performs and maintains the badging of personnel at the branch.
• Reviews timecards.
• Review fuel reports.
• Performs and reconciles credit card transactions to assist employees with lodging.
• Maintains petty cash.
• Performs other duties as assigned by the Branch Manager.

Knowledge, Skills, and Experience
Essential:

• Must be proficient with basic computer skills.
• Must be proficient with Microsoft Word and Excel.
• Must have proficient oral and written communication skills.
• Possess a minimum of a high school diploma or equivalent.
• Must be able to pass a drug test, background check, and fit for duty test.

Desired:

• Prefer candidates with at least an associate degree and 2 years of experience working in an office environment.
• Prefer candidate with 3-D Lift Plan experience.