OPERATIONS COORDINATOR

GLS US GROUP; Portland (ME); On-site; USD 42,000 - 64,000; Full time

Job summary

GLS US is seeking an Operations Coordinator to support daily operations at the Portland location. You will coordinate with drivers, contractors, customers, and the Operations team to ensure timely delivery and pickup of parcels, reporting to the Depot Supervisor on shift.

You will maintain route knowledge, assist with dispatching, and perform clerical tasks while supporting training and onboarding as directed by management.

Qualifications

• Excellent communication with drivers, contractors, customers, and team members is essential.
• Ability to coordinate multiple tasks and maintain accurate records.
• Comfort with clerical duties and data reporting.

Responsibilities

• Ensure drivers have up-to-date route sheets for scheduled routes.
• Assist managers to dispatch drivers and monitor performance.
• Schedule pickups to appropriate route drivers and maintain driver relationships.
• Conduct periodic meetings with TPC relationships and maintain good coworker relations.
• Maintain knowledge of routes and locations to ensure timely service and accurate information.
• Perform general clerical duties: typing, reporting, mail distribution, requisitions.
• Provide paperwork and training support as needed by Operations Management.

Job description

Description

About GLS:

GLS Group is one of the largest parcel services providers in Europe, with a strong local presence in almost all countries across the continent. It also operates through wholly owned subsidiaries in Canada and on the USA’s West Coast within one GLS network. This allows GLS to seamlessly connect its customers and communities with millions of parcels and stories every day. GLS’ network connects its markets with high velocity and flexibility to respond to their fast-changing and dynamic nature. The company provides high quality service tailored to its customers’ needs across more than 50 countries. The GLS network consists of over 120 hubs and more than 1,600 depots, supported by more than 36,700 vans, light vehicles and walkers, and 6,400 trucks. This offers network resilience, superior flexibility, and extended reach. In 2024/25, GLS generated record revenues of 5.9 billion euros and delivered 926 million parcels across the markets. For more information, visit www.gls-group.com.

Purpose of Position:

The Operations Coordinator is responsible for supporting the daily operations of their assigned location by effectively communicating with drivers, contractors, customers, and other Operations team members to execute successful delivery and pick up of parcels and packages. A successful Operations Coordinator will use great communication skills and provide quality service to all stakeholders via phone and in-person communications. This position reports directly to the Depot Supervisor on shift.

Requirements

Essential Job Functions:

• Assures drivers have up-to-date route sheet for each scheduled route as needed.
• Assist TPC managers to get drivers out in a timely manner and monitor their performance.
• Assures that all pickups are scheduled to the appropriate route driver.
• Conduct weekly TPC business relationship meetings.
• Maintains cordial working relationships with drivers, managers, and other department employees.
• Demonstrates a comprehensive knowledge of roads and street in service areas to assist drivers locating delivery sites. Communicate with department employees, dispatching to needed locations to respond to routine requests or urgent situations.
• Maintain or assist in maintaining assigned files and records; receive and process example pre-trips, sign out sheets or employee forms.
• Maintain current knowledge of routes and locations to assure timely services and accurate information.
• Perform a variety of clerical support duties as assigned; type correspondence, memos, and other items; compile data from clearly defined sources and prepare reports; answer telephone, route calls or messages; prepare and process requisitions; distribute mail.
• Perform dispatching and clerical support duties for assigned department.

The Operations Coordinator will support and assist individual needs with operating applications and processes within operations. Coordinate with operations and management to ensure that all necessary paperwork, permits and/or licenses are completed and valid. Review all email correspondences and address or direct correspondences to the appropriate operations manager for review. Compile and maintain various reports and spreadsheets as needed for the position. Assist with various departments as needed for Operations Management. Assist with Training and on-boarding as assigned by management. Maintains workflow within the department. Performs other projects and duties as assigned.

Lifting Requirements

• 0 25 lbs.- Regularly (65 100%)
• 26 50 lbs.- Frequently (34 64%)
• 51+ lbs. - Frequently (34 64%)

Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. An individual must also be willing to follow instructions and accept supervision, maintain a positive attitude toward their work and cooperate with co-workers and supervisors. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift 75 lbs.

EEO Commitment:

General Logistics Systems US is an Equal Employment Opportunity (EEO) employer and is committed to a diverse workforce. We welcome all qualified applicants to apply to at GLS and we strive to select the best qualified applicant for each position in our organization. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. GLS complies with all laws and regulations relating to employment discrimination and is always committed to doing what's right