Operations Coordinator

RLX Technology Inc.; Philadelphia (Philadelphia County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Coverage

Medical and dental through Cigna

401(k) with Match

Paid Time Off

Paid parental leave

Sabbatical after 7 years

Community service days

Employee support programs

Job summary

Riverstone Logistics is seeking an Operations Coordinator to support routing, dispatching, and client delivery objectives across a specific profit center. The role focuses on monitoring motor carrier performance and providing feedback to carriers and site management, while assisting customer care with delivery issue resolution.

The position emphasizes in-office work with potential warehouse support to maximize site performance, and requires strong organizational and communication skills to

Qualifications

• High School Diploma or equivalent required.
• Strong people and operational management skills.
• Excellent verbal and written communication abilities.
• Excellent interpersonal skills and teamwork mindset.
• Ability to adapt to a fast-paced environment.
• Experience with routing, scheduling, and delivery-status checks.
• Willingness to embrace new technology.

Responsibilities

• Facilitate day-to-day delivery operations including monitoring loadout and delivery activity.
• Evaluate motor carrier needs and ensure compliance per client standards.
• Maintain professional relationships with location management, peers, carriers and client staff.
• Utilize client-specific routing software to track shipments and statuses.
• Communicate updates with other departments and stakeholders as needed.
• Check reschedules provided by carriers and process client portal returns.
• Move inventory safely using material handling equipment as required.
• Serve as primary contact for escalations from the client.
• Schedule orders and notify customers of time windows for next-day delivery.
• Perform other duties as assigned based on client requirements.

Skills

People & ops management

Verbal & written comms

Interpersonal skills

Adaptability

Routing & scheduling

Technology adoption

Education

High School Diploma/GED

Job description

“RLX is truly a one of a kind company that backs up intent with action. Everyday the focus is always on finding solutions instead of focusing on the problems.”

RLX

Built different, on purpose .

Make an Impact

There is a real person on the other end of every delivery, every relationship, every mile. The work you do here connects to a greater purpose — and so do you.

Grow With Us

We invest in the people who show up. Build new skills, take on more responsibility, and find a path that’s actually yours.

Belong Here

This is a team that looks out for each other. We celebrate wins, run through storms together, and make sure everyone knows they’re valued.

From your first day forward, we want you to feel supported — at work and beyond it.

• Health Coverage
• Medical and dental through Cigna, effective your first full month.
• 401(k) with Match
• Auto-enrolled through Transamerica. We match 100% of your first 3%, then 50% up to 4%.
• Paid Time Off
• Three weeks annually to start, with carryover. Five weeks for Directors and above.
• Paid and unpaid leave for new parents, including adoption.
• After 7 years, eligible Extra Milers receive 4 consecutive weeks of paid sabbatical.
• Three paid days a year to serve in your community.
• Care & Faith Support
• Someone to talk to, pray with, or just listen — whatever you need.
• Love Works
• Financial and emotional support for Extra Milers facing hardship.

Our Operations division coordinates every stage of the supply chain — from Final Mile delivery and Middle Mile transportation to freight management and dedicated solutions. The work is fast-paced, the problems are real, and the people who thrive here are the ones who show up, dig in, and keep moving forward.

Corporate Service Centers

Every division runs because of the people behind it. Our corporate teams span finance, communications, talent, technology, and more — building the systems, strategies, and culture that make Riverstone work. If you’re passionate about building processes, empowering people, and shaping what’s next, you belong here.

Riverstone Logistics (RLX) is a big and bulky supply chain powerhouse delivering seamless final mile, middle mile, warehousing, fulfillment, and storage solutions through a nationally integrated platform.

Founded in 2017 by five partners who believed logistics could be built around something bigger than moving freight, we began with furniture delivery and grew into a nationwide provider serving complex supply chains across the United States.

We are a purpose-driven company. We exist to use our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry. That purpose shapes how we lead our teams, how we partner with our customers, and how we take ownership of every delivery.

Our people, who we call Extra Milers, bring genuine integrity and care to every mile. If you lead well, communicate with clarity, and want your work to mean something, we want to meet you. If you're looking for a place where people genuinely matter, you've found it.

Position Summary

The Operations Coordinator will assist in the day-to-day functions of routing, dispatching, and other client delivery objectives at a specific profit center. This position will monitor motor carrier performance and provide feedback to motor carriers and location management. In addition, this position will assist customer care in monitoring and troubleshooting of delivery issues in a proactive and highly responsive manner. This position will spend most of their time in the office or warehouse helping to maximize the performance of the site.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Facilitate day-to-day delivery operations, including the monitoring of morning loadout/check in, delivery activity, evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client
• Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within industry fair standards and the agreed-upon communication mechanism
• Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and personnel
• Utilize client-specific routing software
• Communicate with other departments on updates, meetings, and other as needed
• Check in reschedules that are brought back by motor carriers
• Process returns through the clients portal at participating locations
• Move inventory safely using material handling equipment (as needed)
• Serve as a point of contact for escalations from the client
• Schedule orders and notify the customer of their time windows for next day delivery
• Performing other duties as assigned (may vary based on client requirements)

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School Diploma/GED or equivalent required
• Strong people and operational management skills
• Excellent verbal and written communications skills
• Excellent interpersonal skills
• Ability to adapt to changes in a fast-paced environment
• Routing, scheduling, and checking on delivery status
• Ability to embrace new technology

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to remain stationary for long periods of time, work in a standing position, and to communicate effectively with coworkers and outside stakeholders in person, on the telephone and via email and other computer-related messaging. The employee is occasionally required to maneuver about the work area and move/manipulate various objects. This position may require extended work hours and travel.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Riverstone Logistics also complies with the Immigration Reform & Control Act and E-Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request.