Operations Coordinator

Intelcom | Dragonfly; New Richmond (WI); On-site; USD 51,577,000 - 63,039,000; Full time

Job summary

Intelcom | Dragonfly is seeking a Warehouse Associate in Wisconsin to help unload trailers, verify freight against manifests, and process packages with accuracy. You will scan items, assist with inventory, and support shipping, receiving, and documentation daily.

Responsibilities include maintaining SOPs, handling customer pickups, resolving delivery issues, and training new staff. Join a team focused on efficiency, safety, and quality in a fast-paced logistics environment.

Qualifications

• Experience in unloading trailers and verifying freight against manifests.
• Proficient in scanning, sorting, and processing packages.
• Ability to follow SOPs and support shipping, receiving and inventory tasks.

Responsibilities

• Assist in unloading trailers and verify freight against manifests.
• Scan, sort, and process packages, including defective items and returns.
• Conduct van audits and support sorting operations.
• Support and assist shipping, receiving, dispatching, and inventory management.
• Support and maintenance warehouse systems and ensure operational efficiency.
• Process returns and complete required documentation in accordance with SOPs.
• Handle customer pickups and front desk assistance to customer.
• Resolve delivery issues by following SOPs and coordinating with relevant teams.
• Escalate special cases to management when needed.
• Print labels and prepare required documentation.
• Process broker returns and return-to-clients shipments.
• Prepare daily reports and maintain accurate records.
• Perform data entry tasks as needed.
• Train and mentor new employees.
• Collaborate with Operations teams to uphold quality standards.
• Complete supervisor-assigned tasks as required.
• Maintain a clean, organized and hazard-free work environment.
• Comply with all Health & Safety protocols.
• Provide support for clients and IDs.
• Respond to customer inquiries via phone and email.
• Process customer service email requests.
• Other duties as assigned.

Skills

Loading/unloading

Inventory management

Data entry

Customer service

Team collaboration

Tools

Barcode scanners

Warehouse management system

Job description

Intelcom | Dragonfly

to deliver fast, accurate, and reliable service powered by cutting-edge technology.

Your Role: At the Heart of the Chain

• Assist in unloading trailers and verify freight against manifests
• Scan, sort, and process packages, including defective items and returns
• Conduct van audits and support sorting operations
• Support and assist shipping, receiving, dispatching, and inventory management
• Support and maintenance warehouse systems and ensure operational efficiency.
• Process returns and complete required documentation in accordance with SOPs
• Handle customer pickups and (front desk assistance to customer)
• Resolve delivery issues by following SOPs and coordinating with relevant teams
• Escalate special cases to management when needed
• Print labels and prepare required documentation
• Process broker returns and return-to-clients shipments
• Prepare daily reports and maintain accurate records
• Perform data entry tasks as needed.
• Train and mentor new employees
• Collaborate with Operations teams to uphold quality standards
• Complete supervisor-assigned tasks as required
• Maintain a clean, organized and hazard-free work environment
• Comply with all Health & Safety protocols
• Provide support for clients and IDCs
• Respond to customer inquiries via phone and email
• Process customer service email requests
• Other duties as assigned

Why Join Intelcom | Dragonfly?

• Short- and medium-term growth opportunities
• Comprehensive group insurance
• Group RRSP program
• Employee Assistance Program...

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.