Operations Coordinator

ComForCare Home Health Care - Las Vegas; Las Vegas (NV); On-site; USD 40,000 - 60,000; Full time

Job summary

ComForCare Home Health Care - Las Vegas is seeking a coordinator to manage the scheduling of caregivers for clients. This role requires excellent organization and communication skills, along with experience in staffing or healthcare settings.

The ideal candidate will be responsible for ensuring client services are effectively staffed, managing changes in scheduling, and participating in the hiring of new staff. A high school diploma is required, with a college degree preferred.

Qualifications

• Must be at least 18 years old.
• Minimum of one year of experience in staffing or related field.
• Knowledge of medical terminology preferred.

Responsibilities

• Coordinate scheduling of caregivers to meet client needs.
• Communicate changes to clients and staff.
• Participate in hiring decisions and staff performance reviews.

Skills

Staffing coordination

Communication skills

Organization

Problem-solving

Data entry

Education

High school diploma; college degree preferred

Job description

Position Summary

Manages the coordination and scheduling of caregivers and staff to assign staff to clients according to their needs as identified in the Plan of Care. Services are scheduled to cover all client needs in a 24-hour period, and changes are communicated to clients, direct care staff, and supervisors. Assesses the agency's recruitment needs and participates in the hiring of staffing personnel and direct care staff.

Schedule

Monday through Friday 8:30 am–5:00 pm, on‑call phone staffing (from home) as needed.

Reports To

Administrator

Qualifications

• Be at least 18 years of age.
• High school graduate; college degree preferred.
• Minimum of one (1) year experience in staffing or a related field, preferably including home health care.
• Experience in a healthcare setting and knowledge of medical terminology strongly preferred.
• Strong computer and data entry skills.
• Demonstrates strong verbal and written communication skills and ability to work well with people.
• Demonstrates organization and time‑management skills.
• Speaks, writes, reads, and understands English.
• Demonstrates skills in organization, problem‑solving, decision‑making, conflict resolution, and the ability to work independently.
• Can pass a background check and drug test.
• Provide proof of ability to legally work in the U.S. via the I‑9 process.

Essential Functions / Areas of Accountability

• Assures that client requests for services are staffed in accordance with the needs identified in the Plan of Care and client preferences, and that adequate numbers of staff are available.
• All cases are staffed per schedule.
• Clients and appropriate staff are informed of the schedule.
• New clients’ service needs are filled within established time frames.
• Monitors staff availability and hiring needs.
• Receives and responds to ill/absent calls and provides coverage appropriately.
• Participates in the evaluation and performance review of direct care staff.
• Provides direction and supervision to direct care worker team.
• Participates in hiring decisions.
• Trains new operational employees and provides mentoring in areas of developmental need.
• Completes scheduled performance reviews.
• Supervises operational staff to assure effective, timely response to agency/client needs.
• Develops work schedules for operational staff, including on‑call responsibilities.
• Implements adequate workflow systems, monitoring mechanisms, and control mechanisms.
• Assures that paperwork/data entry is completed in an accurate and timely manner.
• Communicates agency staff needs to the administrator and/or manager of care services regularly and as needed to assure adequate levels of available staff.
• Participates and communicates with other departments and individuals to assure that agency tasks are accomplished.
• Communicates necessary information about employee and client to clinical leadership and other interoffice personnel.
• Maintains daily logs (manual or computer).
• Keeps schedules current and employee/client data updated.
• Compiles required statistics and submits written reports as required.
• Maintains confidentiality in all aspects of the job.
• Respects confidentiality of information in client and employee records.
• Shares information in accordance with agency policy and HIPAA guidelines.
• Protects written confidential documents in a manner that prevents unauthorized access.
• Assures implementation of confidentiality requirements by all office and on‑call coordinators.
• Performs job in compliance with agency policies and procedures as well as professional and community standards.
• Assures compliance with applicable state, federal, and ACHC accreditation standards.
• Attends meetings and educational programs as required.
• Accepts responsibility for personal and professional development and identifies learning/developmental needs.
• Participates in the ongoing agency quality improvement activities.
• Performs additional duties and responsibilities as deemed necessary.

Physical/Environmental Demands

Information regarding the physical demands are available upon request.

Reasonable Accommodations

Reasonable accommodations may be provided as needed.

Equal Opportunity Employer

Disability/Veteran.