Operations Coordinator

UMS - United Medical Systems; BLOOMINGTON (MN); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Medical insurance

Dental Insurance

Vision Insurance

Paid Vacation/sick/personal Time

401k with excellent company match

Job summary

A healthcare services firm in Bloomington is seeking an Operations Coordinator to manage scheduling and logistics operations. This role involves optimizing mobile service schedules, ensuring customer support, and maintaining accurate records. Candidates should possess an Associate’s degree or relevant experience with strong organizational skills and attention to detail. The position offers a wage between $22 and $25 per hour and includes benefits like medical and dental insurance, 401k matching, and paid time off.

Qualifications

• Experience in medical scheduling or a similar logistics role (2-3 years preferred).
• Strong commitment to data integrity.
• Proactive, high-energy individual with a customer-first mindset.

Responsibilities

• Coordinating and optimizing mobile service schedules daily.
• Providing top-tier customer support by responding to inquiries and schedule changes.
• Maintaining accurate scheduling and account database records.

Skills

Attention to detail

Excellent communication

Organizational skills

Customer service

Problem-solving

Education

Associate’s degree or equivalent work experience

Job description

Are you a problem-solver with a passion for customer service? Do you thrive in a fast-paced environment where organization and communication are key? If so, we want you on our team!

Who We Are

At United Medical Systems (UMS), we specialize in mobile medical services, delivering state-of-the-art technology and support to healthcare facilities nationwide, within clinical areas of Urology. Our mission is to provide seamless, reliable service to our customers, including healthcare facilities, physicians and their patients. We are currently looking for an Operations Coordinator to help make it happen!

What You’ll Do

As an Operations Coordinator, you’ll be the heartbeat of our scheduling and logistics operations. You’ll work closely with our customers as well as our internal field technologists and support engineers to ensure service schedules run smoothly. Your role will involve:

• Coordinating and optimizing mobile service schedules daily.
• Providing top-tier customer support by responding to inquiries and schedule changes.
• Assigning resources and routes to ensure seamless service delivery.
• Maintaining accurate scheduling and account database records.
• Effectively maintain account database information for UMS’s customers and patients. Focusing on high level of accuracy and timely data entry.
• Communicating effectively with customers, internal teams and field staff to ensure flawless experience.
• Problem solving in real time and ensuring our customers’ needs are met.
• Drive customer retention by providing additional support when needed.

What We Are Looking For

• Associate’s degree or equivalent work experience
• Highly detail-oriented with exceptional accuracy in data entry and record-keeping, and a strong commitment to data integrity.
• Proactive, high-energy individual with a customer-first mindset
• Strong organizational and multi-tasking skills
• Excellent communication and relationship building abilities
• The ability to remain calm and solution-focused in a fast-paced environment
• Experience in medical scheduling or a similar logistics role (2-3 years preferred)

Compensation

$22 – 25 an hour

Benefit Offering

• Medical insurance
• Dental Insurance
• Vision Insurance
• Fully Paid STD/LTD Insurance
• Fully Paid 2x Basic life Insurance
• 401k with excellent company match
• Paid Vacation/sick/personal Time