Operations Collections Manager

U.S. Bank; Missouri; On-site; USD 76,000 - 89,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation

11 paid holidays

Disability insurance (short/long-term)

Adoption assistance

Sick leave

Job summary

U.S. Bank in Earth City, Missouri is seeking a Manager of Bankruptcy Proof of Claim Operations to lead a team responsible for preparing, reviewing, filing, and amending bankruptcy Proofs of Claim (POCs) and APOCs.

You will drive timely and compliant filing to protect creditor rights, partner with Legal, Compliance, Risk Management, Audit, and Technology, and oversee performance, controls, and staff development in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent work experience.
• 5–8 years in collections and financial services.
• 2+ years of management/supervisory experience.
• Knowledge of loan collection techniques and credit lending policies.
• Understanding of collection laws and regulations.
• Experience with consumer, residential, commercial, or dealer originated lending.
• Familiarity with online collection systems.
• Strong planning and organizational skills.
• Excellent verbal and written communication skills.

Responsibilities

• Lead team responsible for the preparation, review, filing, and amendment of bankruptcy Proofs of Claim (POCs) and APOCs.
• Ensure timely, accurate, and compliant filing of claims in bankruptcy proceedings.
• Collaborate with Legal, Compliance, Bankruptcy Operations, Risk Management, Audit, and Technology teams.
• Manage operational performance, regulatory compliance, risk management, and staff development.
• Drive process improvements and administer controls to prevent missed deadlines and inaccuracies.

Skills

Loan collection knowledge

Regulatory compliance

Planning & organizing

Managerial skills

Verbal & written communication

Education

Bachelor's degree or equivalent

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Manager of Bankruptcy Proof of Claim Operations leads a team responsible for the preparation, review, filing, and amendment of bankruptcy Proofs of Claim (POCs) and Amended Proofs of Claim (APOCs). This role ensures the organization preserves its creditor rights through timely, accurate, and compliant filing of claims in bankruptcy proceedings. The manager is accountable for operational performance, regulatory compliance, risk management, employee development, process improvement, and the administration of controls designed to prevent missed filing deadlines and claim inaccuracies. The position partners closely with Legal, Compliance, Bankruptcy Operations, Risk Management, Audit, and Technology teams to ensure all bankruptcy claim processes are executed in accordance with applicable bankruptcy laws, court rules, company policies, and internal procedures.

Will be in office 3+ days Earth City Missouri

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Five to eight years of experience in collections and financial services industry
• Two or more years of management/supervisory experience

Preferred Skills/Experience

• Thorough knowledge of loan collection techniques, policies, procedures, and principles of credit lending
• Strong understanding of collection laws and regulations
• Thorough knowledge of consumer, residential, commercial and/or dealer originated installment lending as applicable
• Basic knowledge of on-line collection systems
• Thorough knowledge of general organizational operations and procedures
• Strong planning and organizational skills
• Good managerial skills
• Ability to resolve moderate problems with minimal guidance
• Excellent verbal and written communication skills

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements).

Pay Range: $75,820.00 - $89,200.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment.

U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what you excel at—all from Day One.