Operations Coach (Restaurant)

Jack in the Box; Seattle (WA); Remote; USD 90,000 - 127,000; Full time

Benefits offered by this job

Medical and dental benefits

401(k) plan with company match

Tuition Reimbursement

Job summary

A major fast-food chain seeks an Operations Coach to improve performance and operational efficiency across restaurants in Seattle. The role involves conducting field visits, coaching franchise operators, and ensuring compliance with brand standards. Candidates should have a Bachelor's degree and three years of experience in restaurant operations, along with excellent communication skills. A competitive salary range of $90,000 - $127,000 is offered along with comprehensive benefits. Enjoy a fun and innovative work environment.

Qualifications

• 3 years of experience in multi-unit or restaurant operations, preferably in QSR.
• Experience coaching operators in a franchise environment is a plus.
• Ability to interpret restaurant level P&L and performance data.

Responsibilities

• Conduct field visits to evaluate performance on food safety and operational execution.
• Train and coach restaurant management teams on operational fundamentals.
• Leverage restaurant-level data to prioritize coaching efforts.

Skills

Interpersonal communication

Oral communication

Written communication

Coaching

Business acumen

Organizational skills

Education

Bachelor's degree in Business Administration

Job description

Overview

Join to apply for the Operations Coach (Restaurant) role at Jack in the Box.

This role performs critical front-line responsibilities that provide high-impact, targeted coaching for franchise operators and restaurant teams to improve performance, operational efficiency, and execution within designated territory, ensuring each restaurant consistently delivers on the brand promise of joyful service, accuracy, quality, speed, and cleanliness.

Responsibilities

• Operational Excellence
  • Conducts field visits primarily in-person, scheduled with the District Manager/Franchise Operator or unannounced, evaluating performance focused on food safety, speed of service, guest experience, and operational execution.
  • Ensures brand standards are in place across region (through visits, coaching, escalation, etc.).
  • Evaluates and coaches restaurant teams, district managers, and operators, using the brand’s operational standards and tools. Identifies operational issues and helps rectify opportunities preferably while in restaurant.
  • Supports implementation of new operational initiatives, products, and technology.
  • Identifies and shares best practices across restaurants and franchise groups.
• Franchisee & Team Coaching
  • Partners with franchise operators and restaurant leaders to assess performance, identify root causes, and develop improvement plans.
  • Trains and coaches restaurant management teams on operational fundamentals, systems, and leadership routines; reinforces “back to basics” execution JACK’s Way.
  • Builds strong, trust-based relationships that influence without direct authority.
• Performance Focus
  • Leverages restaurant-level data (speed, guest feedback, food cost, labor, etc.) to prioritize coaching efforts and measure impact.
  • Supports Franchise Region Director’s in achieving regional business results through operational consistency and execution.
  • Tracks and reports progress, identifying both wins and recurring challenges.
• Brand Standards & Compliance
  • Ensures restaurants meet brand standards for product quality, cleanliness, safety, and facility conditions; provides corrective coaching and related follow-up.
  • Possesses full understanding of all JIB Food Safety guidelines and ensures restaurants comply accordingly.
  • Supports compliance with local regulatory requirements.
  • May participate in Franchise Consultations/Business Reviews.
  • Partners with Franchise Regional Director’s in training, marketing, and operational activities to align priorities.
  • Communicates field learnings and operator feedback to improve systems and support tools.
  • Champions and role models behaviors that reflect brand’s values, culture, and commitment to operational excellence.
  • Supports new restaurant opening training and certification, as needed.
  • Monitors and supports new restaurants and new managers to ensure operational excellence within brand standards.

Qualifications

• Education: Bachelor\'s degree in Business Administration or related field experience.
• Experience: 3 years multi-unit or restaurant operations experience (QSR or fast casual preferred), including experience coaching operators or restaurant managers in a franchise or multi-brand environment a plus. Must have prior experience and knowledge of QSR operations, systems, and food safety standards.
• Skills/Knowledge/Abilities: Excellent interpersonal and oral and written English communication skills; bilingual skills helpful.
• Proven ability to coach, influence, and develop others.
• Must possess strong business acumen with the ability to interpret restaurant level P&Ls and performance data.
• Requires the ability to translate and effectively communicate brand strategy into actionable behaviors at both the restaurant and operator levels.
• Highly organized and able to prioritize in a larger, geographically dispersed system.
• Comfortable working remotely and traveling frequently to restaurants and other business locations 70-80% of time.

Compensation & Benefits

Jack in the Box Inc. offers a competitive salary and Total Rewards package that includes: medical, dental, vision, Health Savings Account (HSA), Flexible Spending Account (FSA), Life and Disability Plans, 401(k) plan with company match, Legal Plan, Pet Insurance, Tuition Reimbursement, and Employee Assistance Program.

Our culture is fun and innovative – ‘Work Happy’ with us!

The range for this position is $90,000 - $127,000 and is based on an employee located at our corporate headquarters in San Diego. If the candidate is hired in a different city to work remote, we may apply a geographic pay differential based on the cost of labor in the market in which the employee resides.

Seattle, WA postings and other roles listed in the source content are omitted for clarity and relevance to this specific job description.