Operations & Client Analyst

SupportFinity™; Washington (Washington County); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible PTO

401(k) match

Professional development

Job summary

Somatus is hiring an Analyst, Operations & Client Analytics to analyze healthcare claims and care management data. The role collaborates with Operations, Customer Success, and Analytics to analyze data, pull data from warehouses, and present insights using SQL, Python, R, Excel and Power BI.

You will work across teams to produce ad-hoc and recurring reports, monitor KPIs, and help improve utilization and cost efficiency while ensuring data quality and clear communication to stakeholders.

Qualifications

• 1–3 years of data analytics in healthcare.
• Ability to query databases and interpret data structures.
• Strong analytical and problem-solving skills with attention to detail.
• Effective written and verbal communication skills for stakeholders.
• Experience presenting findings to non-technical audiences.

Responsibilities

• Lead ad-hoc and analytic projects across Operations, Customer Success, Clinical and Finance.
• Partner with operations to reduce unnecessary utilization and costs.
• Deliver analytic insights and reporting to clients with reliable visuals.
• Create, monitor, and report KPIs on engagement, utilization, and efficiency.
• Extract, clean, analyze, and summarize data using SQL, Python, R, Power BI and Excel.
• Develop and test hypotheses and communicate implications to stakeholders.

Skills

SQL

Python

R

Excel

PowerBI

Data analysis

Stakeholder communication

Education

BS/BA in STEM

Master’s degree (MS/MPH/MBA)

Tools

PowerBI

Tableau

Excel

Job description

Overview

As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home.

It takes a village of passionate and tenacious innovators to revolutionize an industry and support individuals living with a chronic disease to fulfill our purpose of creating More Lives, Better Lived. Does this sound like you?

Showing Up Somatus Strong

We Foster An Inclusive Work Environment That Promotes Collaboration And Innovation At Every Level. Our Values Bring Our Mission To Life And Serve As The DNA For Every Decision We Make

• Authenticity: We believe in real dialogue. In any interaction, with patients, partners, vendors, or our teammates, we are true to who we are, say what we mean, and mean what we say.
• Collaboration: We appreciate what every person at Somatus brings to the table and believe that together we can do and achieve more.
• Empowerment: We make sure every voice gets heard and all ideas are considered, especially when it comes to our patients’ lives or our partners’ best interests.
• Innovation: We relentlessly look for ways to improve upon the status quo to continuously deliver new solutions.
• Tenacity: We see challenges as opportunities for growth and improvement — especially when new solutions will make a difference for our patients and partners.

Showing Up for You

We Offer More Than 25 Health, Growth, And Wealth Work Perks To Help Teammates Learn, Grow, And Be The Best Version Of Themselves, Including

• Subsidized, personal healthcare coverage (medical, dental vision)
• Flexible Paid Time Off (PTO)
• 401(k) Match
• Professional Development, CEU, and Tuition Reimbursement
• Curated Wellness Benefits supporting teammates physical and mental well-being
• Community engagement opportunities
• And more!

Somatus, the leader in value-based kidney care, has an immediate opening for an Analyst, Operations & Client Analytics to create impact among Somatus’ clients and leadership by analyzing Somatus’ healthcare claims and care management data. This position will work collaboratively with the Operations, Customer Success, and Analytics teams to support our Clinical, Operational, and Finance teams, making recommendations based on insights drawn from our data. This includes working with our data warehouse to pull and aggregate data, analyzing the data using a combination of SQL, Python, R, Excel, and/or PowerBI, and synthesizing and presenting findings.

Responsibilities

• Lead ad-hoc and analytic projects in support of our Operational, Customer Success, Clinical, and Finance teams, including investigative analyses, reporting, and developing recommendations based on insights gleaned through our data
• In Operations, focusing on partnering with our operations team on analytics to help reduce unnecessary utilization, total cost of care (TCOC) and MLR
• In Customer Success and Reporting, ensuring resiliency in our ability to deliver analytic insights and reporting to our clients
• Create, monitor, and report on operating KPIs in areas including, but not limited to, member engagement, utilization outcomes, field team efficiency, workflow adherence, process metrics, home visit scheduling and execution, and call center operations
• Extract, clean, analyze, and summarize data and create ad-hoc and recurring reports using tools such as SQL, Python, R, Microsoft PowerBI, and Microsoft Excel
• Develop and test hypotheses through rigorous problem solving and iterative analytic analysis
• Develop internal and client-facing reports from insights generated from our data analyses
• Clearly synthesize and communicate the implications of analyses for internal and external stakeholders
• Create a culture of data fluency by educating stakeholders on the use of our data and reports
• Work both collaboratively across Somatus’ teams as well as autonomously when needed
• Demonstrate leadership potential by successfully managing projects of increasing scope and complexity
• Collaborate with our data engineering partners to create the data and technical infrastructure to support ongoing operational reporting
• Maintain high standards of quality and integrity

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

• BS/BA degree in a STEM or similarly quantitative field, such as Computer Science, Engineering, Economics, Finance, or a healthcare-related field with an emphasis on quantitative skills
• 1-3 years of experience working with data in a Healthcare environment
• Ability to query databases and interpret data structures, tables, and views
• At least 2 years of experience conducting data analyses in SQL, Python, and/or R, or equivalent education covering similar topics
• Strong approach to conceptual problem solving and analytical approaches
• Effective written and verbal communication skills and ability to present findings to stakeholders

Preferred Qualifications

• Master’s or equivalent in a quantitative field such as statistics, mathematics, economics, or other healthcare related fields (MS, MPH, MBA, etc.)
• Experience in healthcare industry and strong knowledge of medical coding systems
• Experience using business intelligence reporting suites (e.g., PowerBI, Tableau)

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Somatus, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

About the Company

Somatus