Operations Center Director

Parsons; Aiea (HI); On-site; USD 148,000 - 267,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Life insurance

Flexible work schedules

Paid holidays

Job summary

Parsons is seeking an experienced Operations Center Director to lead the PACOM logistics and sustainment operations. The role focuses on supervising staff, optimizing scheduling, and ensuring regulatory compliance while coordinating multi-modal transportation and performance analytics.

The ideal candidate has 10+ years in operations/logistics management, strong leadership abilities, and an active Secret clearance. This on-site position offers federal solutions work and robust benefits.

Qualifications

• Bachelor’s degree in supply chain management, logistics, transportation, or a related field.
• Minimum 10 years of relevant operations and logistics management experience.
• At least 3 years in a supervisory or leadership role within the PACOM area of responsibility.
• Experience supporting DoD, federal agencies, or large program operations (deployment, sustainment, base operations, or contingency support).
• Demonstrated experience with multi-modal transportation (air, ocean, rail, truck).
• Proficiency with logistics tools (TMS, ERP, SAP, Oracle, JDA/Blue Yonder, MercuryGate).
• Advanced Excel and data analysis; visualization tools (Power BI/Tableau) are a plus.
• Ability to interpret contracts, tariffs, routing guides, and service agreements.
• Strong organizational skills and the ability to manage multiple movements and priorities.
• Active Secret clearance or higher.

Responsibilities

• Supervising and developing operations center managers, supervisors, and staff.
• Setting performance expectations, conducting reviews, and providing feedback.
• Overseeing staff scheduling, shift coverage, and resource allocation.
• Leading recruitment, onboarding, and training for new staff.
• Coordinating logistics operations, including multi-modal transportation.
• Developing and maintaining KPIs, dashboards, and performance reports.
• Identifying risks and supporting mitigation strategies and contingency plans.
• Leading logistics and sustainment efforts during emergencies or contingency operations.

Skills

Operations leadership

Analytical skills

Multi-modal transportation

Communication

Stakeholder management

Staff development

Project management

Excel / data analysis

Supervisory experience

Education

Bachelor’s degree in supply chain management

Master’s degree a plus

Tools

TMS

ERP

SAP

Oracle

JDA/Blue Yonder

MercuryGate

Job description

In a world of possibilities, pursue one with endless opportunities. Imagine Next!

At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible.

Job Description:

Parsons is looking for an amazingly talented Operations Center Director to join our team!

The Director of Operations Center is a supervisory leader responsible for managing the daily activities and performance of the operations center staff, with a focus on logistics and sustainment operations within the US Pacific Command (PACOM) area of responsibility. The Director provides direct supervision, coaching, and development to team members, fostering a high-performance culture and ensuring operational excellence in a dynamic, multinational environment.

What You’ll Be Doing

• Supervising and developing operations center managers, supervisors, and staff

• Setting performance expectations, conducting reviews, and providing feedback

• Overseeing staff scheduling, shift coverage, and resource allocation

• Leading recruitment, onboarding, and training for new staff

• Ensuring compliance with organizational policies, PACOM directives, and regulatory requirements

• Fostering a positive, high-performance work environment

• Communicating clearly and proactively with internal and external stakeholders regarding requirements, constraints, and statuses

• Writing concise reports, briefings, and correspondence for all levels of the organization

• Developing and maintaining KPIs, dashboards, and performance reports; recommending corrective actions and process enhancements

• Identifying risks (security, schedule, regulatory, environmental) and supporting mitigation strategies and contingency plans

• Coordinating and monitoring logistics operations, including supply chain management, transportation, inventory control, and distribution

• Managing multi-modal transportation (commercial air, military airlift, ocean, truckload/LTL, rail)

• Leading logistics and sustainment efforts during emergencies or contingency operations

• Collaborating with cross-functional and multi-cultural teams, including military, civilian, and international partners

• Supporting mission-critical operations that contribute to US national security and international partnerships

What Skills You Bring

• Bachelor’s degree in supply chain management, Logistics, Transportation, or a related field (master’s degree a plus)

• Equivalent military or industry experience may be considered

• Minimum 10 years of relevant operations and logistics management experience

• Ideal candidate will have at least 3 years in a supervisory or leadership role within the PACOM area of responsibility

• Experience supporting DoW/DoD, federal agencies, or large program operations (deployment, sustainment, base operations, or contingency support)

• Demonstrated experience with multi-modal transportation (commercial air, military airlift, ocean, truckload/LTL, rail)

• Proficiency with TMS, ERP, and related logistics tools (eg, SAP, Oracle, JDA/Blue Yonder, MercuryGate, or similar)

• Advanced skills in Excel and data analysis; familiarity with visualization tools (eg, Power BI, Tableau) is an asset

• Ability to interpret contracts, tariffs, routing guides, and service agreements

• Strong organizational skills and attention to detail; able to manage multiple movements and priorities simultaneously

• Demonstrated ability to write clear, concise reports and correspondence; communicate effectively up and down the chain of command; proactively engage internal and external stakeholders

• Strong supervisory, leadership, and conflict resolution skills

• Experience with logistics management systems, operations center technologies, workforce management tools, and performance analytics

• Must possess a current/active Secret clearance or higher

What Desired Skills You’ll Bring

• Military experience in logistics, operations, or sustainment roles

• Supervisory or management certifications (eg, SHRM, Six Sigma, PMP); logistics or PACOM-related training or certifications

• Problem-solving mindset with the ability to work under pressure and adapt to changing mission requirements

• Ability to work effectively in cross-functional and multi-cultural teams, including military, civilian, and international partners

• A desire to contribute directly to mission-critical operations that support US national security and international partners

• Ability to work within a collaborative, fast-paced environment with opportunities to influence logistics strategy and innovation

• Familiarity with PACOM operational protocols and regional considerations

Security Clearance Requirement:

An active Secret security clearance is required for this position.

This position is part of our Federal Solutions team.

The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what’s next to deliver the solutions our customers need now.

Salary Range: $148,300.00 - $266,900.00

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!

Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/ .

About Us

Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.

Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.

For more about Parsons, visit parsons.com and follow us on Facebook, Twitter, LinkedIn, and YouTube.