Operations Care Center Manager

Gateway Services Inc.; Columbus (OH); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Annual 10% discretionary bonus

Health, dental, vision plans

Life/AD&D, LTD insurance

HSA and dependent care FSAs

401(k) retirement plan

Employee Assistance Program

Paid holidays and time off

Job summary

Gateway Services Inc. is seeking an Operations Care Center Manager in Columbus, OH to oversee daily operations at the Care Center and drive safety, compliance, and profitability.

You will manage staff, review budgets, and coordinate with finance and leadership to achieve KPIs. The role requires 3–5 years of supervisory experience in a service setting, a high school diploma or equivalent (post-secondary degree preferred), and CPCOP certification is a plus.

Qualifications

• Minimum high school diploma or equivalent; post-secondary degree preferred.
• Three to five years of supervisory experience in an industrial or service environment.
• Certification in Pet Cremation (CPCOP) preferred.

Responsibilities

• Oversee day-to-day operations at the Care Center.
• Implement and manage compliance and environmental initiatives.
• Ensure safe operations and a compliant facility.
• Review P&L statements and conduct monthly cost reviews.
• Collaborate on annual budget development with finance and senior leadership.
• Lead the team and manage technician performance and payroll.

Skills

Leadership

People management

Communication

Organizational skills

Planning

Attention to detail

Problem-solving

Integrity

Education

High school diploma or equivalent

Post-secondary degree preferred

CPCOP certification preferred

Job description

Gateway Services Inc. is North America’s leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.

Operations Care Center Manager

Reporting to the Regional Manager, the Operations Care Center Manager oversees day‑to‑day operations and leads the team at the Care Center, ensuring compliance, safety, quality, and profitability.

Compensation & Location: $70,000–$75,000 per year with a 40‑hour work week, typical Monday–Friday 8am–5pm. Locations: Trusted Journey Pet Memorial, Columbus, OH and Pet Cremation Services, Columbus, OH.

Duties & Responsibilities

• Ownership of all day‑to‑day operations at the Care Center.
• Implement and manage compliance and environmental initiatives.
• Ensure safe operations and maintain a compliant facility.
• Demonstrate a strong business acumen and act with an owner’s mindset.
• Review P&L statements and conduct monthly cost reviews.
• Collaborate on annual budget development with finance and senior leadership.
• Utilize KPIs to set objectives and drive performance.
• Analyze intake demand signals and manage on‑time fulfillment of orders.
• Coordinate labor requirements against demand.
• Manage tools, supplies, packaging, and product inventory.
• Track orders from intake to delivery using PeT software.
• Resolve order exceptions and coordinate with client care and clinics.
• Monitor deliveries, expedite due shipments, and optimize pick‑up routes.
• Maintain inventory levels, reorder as necessary, and manage quality control.
• Participate in audits and continuous improvement activities.
• Enforce health, safety, and human resources initiatives.
• Hire, train, and manage technician team, ensuring engagement and competencies.
• Verify timecards and manage biweekly payroll and expenses.
• Conduct training for new and existing team members.
• Build relationships with pet owners, veterinarians, and stakeholders.
• Keep the facility tour‑ready and maintain safety measures.
• Adhere to equipment preventive maintenance schedules.
• Perform all operations and customer service duties, including loading, cremation processing, packaging, and driver/customer service roles.
• Manage local client relations and address concerns independently.
• Engage Sales team on clinic retention and adoption initiatives.
• Perform other duties as required.

Education & Experience

• High school diploma or equivalent; post‑secondary degree preferred.
• Three to five years supervisory experience in an industrial or service environment.
• Certified in Pet Cremation (CPCOP) preferred.

Skills & Abilities

• Strong leadership and operational focus.
• Excellent people management and motivation skills.
• Independent work with minimal supervision, meeting timelines and budgets.
• Effective communication and relationship‑building ability.
• Strong organizational and planning skills.
• Attention to detail, accuracy, and quality focus.
• Problem‑solving and practical solution proposal.
• Integrity, work ethic, and professionalism.

Working Conditions

• Physical: bending, stooping, crouching, kneeling, repetitive motions.
• Occasional lifting/moving of 100+ lbs.
• Exposure to high noise and heat environments.
• May require overtime and weekend work during busy periods.
• Regular handling of deceased pets.

Benefits

• Competitive salary and 10% Annual Discretionary Performance Bonus.
• Health, dental, vision plans with 100% coverage after deductible.
• Life/AD&D, LTD insurance for full‑time employees.
• Optional additional life/AD&D coverage.
• Critical illness, accident, and pet insurance options.
• Tax‑advantaged accounts: HSA, Health and Dependent Care FSAs.
• 401(k) retirement plan.
• Employee Assistance Program.
• Paid holidays, time off, and flexible scheduling.
• Career growth opportunities.
• Gift cards, scholarships, and tuition reimbursement.

Gateway Services Inc. and its brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at [e-mail].

New employees will be required to pass an E‑Verify employment verification check. For more information, visit e‑verify.gov.