Operations - Branch Lead

Continental Battery Systems; Topeka (KS); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Substantial 401k match

Voluntary benefits package

PTO and paid holidays off

Employee product discounts

Job summary

Continental Battery Systems is seeking a branch administrator with a strong customer-service mindset. You will assist the manager, train staff, and manage daily data entry and reports. You will deliver a high-quality customer experience while promoting sales and maintaining smooth branch operations.

Responsibilities include handling orders, CRM logging, and ensuring safety and efficiency in branch duties, with occasional weekends as needed.

Qualifications

• Experience in customer-facing roles and branch operations.
• Proficiency with CRM systems and data entry.
• Ability to provide high-quality customer experiences and sales support.

Responsibilities

• Assist the branch manager with administration and reporting.
• Train new employees and evaluate performance as needed.
• Deliver strong customer service and upsell products/services.

Skills

Customer service oriented

CRM software

Sales knowledge

Data entry

Tools

MS Office

CRM software

Job description

Continental Battery Systems is a rapidly growing North American company looking to add a highly-skilled, energetic, and collaborative employee to our team. We are seeking a career-minded candidate looking for an exceptional opportunity for business contribution, professional development, and career progression. The right candidate will be energetic, customer-focused, and determined to add value within a fast-paced organization.

We Offer Great Benefits, Including

• Medical, Dental, and Vision
• Substantial 401k match
• Robust voluntary benefits package
• PTO and paid holidays off
• Significant employee product discounts

At Continental Battery Systems, we want to help you grow! We invest training and resources in our employees, because we know that our people are what make our company a unique and special place to work. We offer great company discounts and a competitive benefits package, while also offering lots of opportunities for you to be your best self! Our focus on safety, wellness, and teamwork are the foundations of how we operate every day. We invite you to see for yourself.

Whether in the warehouse or in an office, our dedication to excellent customer service is what binds all of our team members across the country. We also pride ourselves on providing renewable solutions and a battery recycling program that delivers reliable power to our communities while also reducing our carbon footprint. We value the positive impact our business brings to the communities we serve and are looking for a candidate to join our team that has the same outlook on customer service.

Daytime Hours -

Monday through Friday - Occasional Weekends if needed

Job Responsibilities

A person in this position is responsible to assist the manager in administration of the branch, train new employees, assist in evaluation of employee performance, production of reports, perform daily data entry, and function as proxy to the manager and all personnel in all branch duties. Familiar with executing all job duties. Experience with branch procedures and policies is significant. Excellence is demonstrated consistently and process improvements are contributed.

Job-Specific Responsibilities

• Key to this job is to assist the branch or district manager in all aspects as well as deliver a high-quality customer experience while increasing the profitable sales of Company products and services. Creates and maintains promoters (raving fans) of clients, and team members
• Completes all necessary administrative work to ensure safety of all branch personnel
• Knowledgeable in all products carried and educates customers on products that service their needs. Identifies helpful opportunities for customers through expanding the use of Company products and services.
• Adaptable to provide executive-level and service-level sales presentations
• Pursues and maintains preferred vendor status with clients
• Obtains referrals from customers. Also able to successfully generate leads.
• Records in CRM daily activity/call reports concerning customer-related activities for quotes, orders, and problems concerning customer/vendor relationships
• Ensures the positive relationship is maintained while ensuring timely collection of payment for all orders.
• Deliver product and pick up used batteries, as well as maintain and replenishes consignment products for customers. Plans efficient routes, ensures proper/accurate, staged, and safe stocking of vehicle. Assists in loading and unloading process.
• Assist retail customers and perform battery installations.
• Coordinates labor to ensure branch is orderly, safe, and clean
• Performs inventory cycle counts and complete counts
• Trains personnel on mastered job processes, techniques, and procedures
• Maintains accurate documentation of all customer transactions. Compiles accurate reports.
• Coordinates regularly with supervisor to achieve targeted sales objectives.
• Provides regular reports

Pay details: $24-25/hour

#ZR

Empowered and Engaged

• Customer-Centric
• Powerful Brands and Services
• Always Moving Forward
• One-Team
• Environmental Health & Safety

Continental Battery Systems ∙ 750 W John Carpenter Way, Ste 900, Irving, TX 75039∙

www.continentalbatterycompany.com