Operations Associate - Washington D.C.

Blueground; Washington; On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Competitive salary and performance bonus

Device stipend

Flexible PTO

Cigna Healthcare

401k retirement plan

Paid parental leave

Complimentary accommodation at Blueground locations

Job summary

A leading property management company in Washington D.C. is seeking a detail-oriented Field Operations Associate. You will be responsible for preparing apartments for guests, resolving in-field issues, and ensuring quality inspections are met. Ideal candidates are tech-savvy with strong organizational skills and a positive, team-oriented attitude. Competitive salary ranging from $50,000 to $55,000, plus additional benefits including flexible PTO and healthcare coverage.

Qualifications

• Comfortable performing basic handyman tasks such as furniture assembly.
• Strong organizational skills with attention to detail.
• Ability to lift and move items over 30 lbs regularly.
• Tech-savvy and confident with tools like Slack and G Suite.
• Positive, upbeat, and team-oriented personality.

Responsibilities

• Prepare apartments for move-in by handling small fixes and furnishings.
• Resolve guest issues like lockouts and tech troubleshooting.
• Perform pre-check-in and post-check-out inspections for quality.
• Conduct walkthroughs to ensure property presentation meets standards.
• Support local operations initiatives and team coordination.

Skills

Basic handyman tasks

Organizational skills

Ability to lift over 30 lbs

Tech-savvy

Positive team-oriented personality

Tools

Slack

G Suite

Mobile task apps

Job description

The Role

We’re looking for a detail-oriented Field Operations Associate to join our Washington D.C. team. In this hands-on role, you'll be the heartbeat of our operations—prepping properties, solving in-field issues, and ensuring our apartments are always guest-ready.

From conducting move-in inspections to troubleshooting WiFi or assembling furniture, you’ll be instrumental in maintaining Blueground’s high standards and delivering a seamless experience for every guest.

What You’ll Be Doing

• Unit Preparation & Upkeep: Work closely with Operations Managers to get apartments fully furnished, stocked, and ready for move-in—handling everything from small fixes to last-minute prep.
• On-the-Ground Support: Serve as Blueground’s boots on the ground, resolving issues such as guest lockouts, cosmetic repairs, and WiFi or tech troubleshooting quickly and effectively.
• Inspections & Quality Checks: Perform pre-check-in and post-check-out inspections using a mobile checklist to ensure every home meets our quality standards.
• Walkthroughs & Quality Assurance: Conduct detailed property walkthroughs to ensure furnishing, décor, and presentation are on-brand and flawless.
• Ad Hoc Projects: Support various local ops initiatives, such as key inventory management, organizing storage units, and capturing check-in videos for guest use.
• Team Coordination: Act as the on-the-ground liaison between the field, operations leadership, and the Customer Experience team—keeping communication tight and response time fast.
• Problem-solver with the ability to stay calm, flexible, and efficient in a fast-paced environment.

Qualifications & Skills

• Comfortable performing basic handyman tasks (e.g., furniture assembly, minor repairs, lockbox installation, etc.).
• Strong organizational skills with attention to detail.
• Ability to lift and move items over 30 lbs regularly.
• Tech-savvy and confident with tools like Slack, G Suite, and mobile task apps.
• Positive, upbeat, and team-oriented personality.

Additional Requirements

• Availability to work SAT/SUN/MON
• Valid driver’s license
• Ability to drive a company van-sized vehicle
• Access to a reliable vehicle (DC/SEA/LA/SF/SAN) with mileage reimbursement

Benefits

• Competitive salary and annual performance bonus ($50,000 - $55,000 and up to 15% annual performance bonus)
• Device stipend
• Flexible PTO
• Cigna Healthcare (Medical, Dental, Vision)
• 401k retirement plan
• Paid maternity/parental leave benefits for new parents
• Complimentary accommodation in Blueground locations. Think summer in Greece and winter in Dubai!