Operations Associate - University Mall

JCPenney; Burlington (VT); On-site; USD 19,975 - 24,975; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) with Company Match

Associate Discount

Job summary

JCPenney is hiring an Operations Associate to create an outstanding customer experience through daily store operations. This early-morning role collaborates with the team to complete tasks before opening, including pricing, restocking, receiving shipments, and upholding backroom standards.

You'll contribute to omnichannel efforts (BOPIS, ship-from-store, returns) and execute the merchandising plan with attention to detail, ensuring the sales floor reflects leadership guidance.

Qualifications

• Customer service orientation and ability to assist customers quickly and effectively.
• Pricing and signing: adjust ticket prices and signage across the store.
• Replenish and restock: monitor stock levels and prepare merchandise for floor.
• Receive and unload merchandise from trucks and organize backroom.
• Maintain backroom standards: safe, clean and organized stock area.
• Omnichannel: support BOPIS, ship from store, returns, and online orders.
• Merchandise strategy: execute merchandising plans to meet leadership guidance.
• Learning environment: absorb training materials on processes and safety.

Responsibilities

• Provide fast, friendly customer service and answer questions from shoppers.
• Execute pricing and signing changes to merchandise as directed.
• Replenish stock and ensure the sales floor has the right styles and sizes.
• Receive shipments and unload merchandise, organizing the backroom.
• Maintain stockroom organization and safety standards.
• Support omnichannel initiatives including BOPIS and ship-from-store.
• Follow merchandising plans and keep standards high to enhance customer experience.
• Engage in ongoing learning about products, shrink, safety and operations.

Skills

Retail experience

Job description

The Operations Associate's role is to create an outstanding customer experience by performing operations functions within the store. The Operations Associate role is an early morning position and you will work with the team to perform functions prior to store opening.

At this time, JCPenney does not anticipate closing this job opportunity.

Primary Responsibilities

• Customer Service – You’re maneuvering around the store at a fast pace, working with all the latest merchandise, but when a customer stops to ask you a question or request assistance, there’s no one they’d rather be talking to other than you.
• Executes pricing and signing – You can change ticket prices and signing on merchandise across the store better and faster than anyone!
• Replenish and restock the store – You understand the needs of the customer. When merchandise is getting low, you assist your sales floor peers and leaders by pulling and preparing merchandise to go the floor in order to ensure all of our customers have the styles and sizes they need.
• Receive and unload merchandise – You work with your co‑workers to unload a truck and prepare the merchandise in the backroom.
• Backroom standards – You keep the stockroom safe, clean, and organized.
• Omnichannel – You will contribute to Omichannel efforts including Buy Online Pickup in Store, Ship from Store, Order Delivery and Returns, Shipping Online Orders, and Merchandise Receiving.
• Merchandise strategy – You take the plans that have been communicated by leadership on where to place merchandise throughout the store and execute the plan with efficiency and detail. You understand the merchandising standards and work to deliver an outstanding customer experience by maintaining these standards as you flow goods to the sales floor.
• Participates in a learning environment – You absorb new information from your peers or training materials on our merchandise, shrink, safety, productivity, and other business processes.

Core Competencies & Accomplishments

• Results – Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.
• Ownership – Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.
• Intensity – Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency.
• Work experience – 1–2 years retail experience.

What you get

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com.

Pay Range

USD $14.50/Hr – USD $18.13/Hr.