Operations Associate - Time Machine, NY

Tourneau|Bucherer; New York (NY); On-site; USD 28,000 - 37,000; Full time

Job summary

Tourneau/Bucherer in New York seeks an Operations Associate to support the Operations Director and Store Director, ensuring peak efficiency and flawless store operations. You will handle payments, inventory flow, shipments, and daily sales reporting while maintaining back-office organization.

The role requires meticulous attention to detail, strong communication, and the ability to work flexible shifts. You will collaborate with management to maintain stock levels and train team members on

Qualifications

• 2+ years of experience in an Operations supervisory role in a fast-paced premium retail environment.
• Flexible schedule including days, evenings, weekends, and holidays.
• Detail-oriented with strong organizational skills.
• Must have knowledge of POS and Inventory management systems.
• Excellent communication, solution-oriented, and interpersonal abilities.
• Adaptable and collaborative with a continuous improvement mindset.
• Strong inventory and shrink mitigation knowledge.
• Excellent critical thinking and problem-solving abilities.

Responsibilities

• Process all POS transactions following company policy and ensure merchandise is stored securely with accurate documentation.
• Receive merchandise, update inventory system, verify SKU accuracy, and resolve discrepancies.
• Distribute merchandise to appropriate areas within the store.
• Ship merchandise from store, including corporate, customer, and inter-store shipments.
• Accurately process POS opening and closing procedures.
• Maintain and reconcile all cash payments and deposits.
• Track and manage all serialized warranty information.
• Remain current on all corporate procedures related to store operations.
• Educate the store team on operational procedures and policy updates.
• Answer incoming calls to the store and transfer or take messages as needed.
• Partner with management to keep the store stocked with selling supplies and other items.
• Perform other operational duties as assigned to support store efficiency and success.

Skills

POS knowledge

Inventory management

Communication skills

Teamwork / collaboration

Tools

POS system

Inventory management software

Job description

Job Title:Operations Associate

Reports to: Operations DirectorDivision:Retail

Overview

TheOperationsAssociateisresponsibleforsupportingtheOperationsDirectorand/orStoreDirectorto ensurethestore is performing with peak efficiency and operational excellence.This includes promptly processingallpayments,receivingandshippingmerchandiseintoandout ofthestore,aswellasdaily sales reporting and maintaining back-office organization.

Essential Job Responsibilities

• ProcessallPOStransactionsinaccordancewithCompanypolicyandprocedureandensuringmerchandiseis stored securely and appropriately documented.
• Receiveincomingmerchandise,updatetheinventorysystem,verifySKUaccuracy,andresolve discrepancies as necessary.
• Distributemerchandise toappropriate areaswithinthestore.
• Shipmerchandisefromstoreinaccordancewithestablishedprocedures.Thisincludescorporateand customer shipments, as well as inter-transfers.
• AccuratelyprocessPOSopeningandclosingprocedures
• Maintainandreconcileallcashpaymentsanddeposits
• Trackandmanageallserializedwarrantyinformation
• Responsibleforremainingcurrentonallcorporateproceduresrelatingtostoreoperation,
• Participateineducatingthestoreteamonoperationalproceduresandprocesses,specificallypolicy updates.
• Answerallincomingcallstothestoreandtransferasappropriateortakemessages.
• Partnerwithmanagementtoensurethestoreremainsstockedwithsellingsuppliesandotherrequireditems.
• Performotheroperationaldutiesasassignedtosupportstoreefficiencyandsuccess.

Requirements

• Polishedandprofessional appearancewith aconsistently positiveandservice-oriented attitude.
• Self-motivatedwithstrongattention todetailandorganizationalskills.
• Flexible availability toworkvariedshifts throughout theweek,includingeveningsandweekends as needed.
• Strongcommunicationskillsandtheabilitytoworkeffectivelyinateam-orientedenvironment.

Qualifications

• 2+yearsexperienceinanOperationssupervisoryrolewithinafast-pacedpremiumretailorexperience-based environment.
• Abletoworkaflexibleschedule,includingdays,evenings,weekends,andholidays,basedonstoreand company needs.
• Detailoriented
• MusthaveknowledgeofPOSandInventorymanagementsystems
• Excellentcommunication,solutionorientedandinterpersonalability.
• Adaptableandcollaborative,withacontinuousimprovementmindset.
• Strongknowledgeofinventoryandshrinkmitigationshortageandinvestigation
• Excellentcriticalthinkingandproblem-solvingabilities.

SALARY RANGE: $20.00-$27.00, commensurate upon experience.

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.