Operations Associate - The Highlands

JCPenney; West Virginia; On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Medical/dental/vision benefits

401(k) with company match

Associate discount

Job summary

JCPenney in West Virginia is seeking an Operations Associate to deliver an outstanding customer experience through proactive operations on the sales floor before opening. You will join a team to perform duties such as stocking, pricing, merchandising, and omnichannel support, with an emphasis on accuracy and speed.

This early-morning role involves unloading merchandise, maintaining a safe backroom, and assisting customers with inquiries to drive sales and store efficiency.

Qualifications

• Customer service experience in a fast-paced retail environment.
• Ability to adjust pricing and signs on merchandise quickly.

Responsibilities

• Provide outstanding customer service and assist shoppers with questions.
• Execute pricing and signing across merchandise storewide.
• Replenish and restock shelves to keep styles and sizes available.
• Receive and unload merchandise and prepare it for floor display.
• Maintain clean, organized stockroom and backroom standards.
• Support omnichannel initiatives (BOPIS, Ship from Store, returns).
• Execute merchandising plans to deliver an outstanding customer experience.

Skills

Customer service

Pricing & signing

Replenishment

Backroom operations

Omnichannel

Merchandise handling

Job description

The Operations Associate's role is to create an outstanding customer experience by performing operations functions within the store. The Operations Associate role is an early morning position and you will work with a team to perform functions prior to store opening.

Primary Responsibilities:

• Customer Service - You're maneuvering around the store at a fast pace, working with all the latest merchandise, but when a customer stops to ask you a question or request assistance, there's no one they'd rather be talking to other than you.
• Executes pricing and signing - You can change ticket prices and signing on merchandise across the store better and faster than anyone!
• Replenish and restock the store: You understand the needs of the customer. When merchandise is getting low, you assist your sales floor peers and leaders by pulling and preparing merchandise to go the floor in order to ensure all of our customers have the styles and sizes they need.
• Receive and unload merchandise: You work with your co-workers to unload a truck and prepare the merchandise in the backroom.
• Backroom standards: You keep the stockroom safe, clean, and organized.
• Omnichannel: You will contribute to Omichannel efforts including Buy Online Pickup in Store, Ship from Store, Order Delivery and Returns, Shipping Online Orders, and Merchandise Receiving.
• Merchandise strategy: You take the plans that have been communicated by leadership on where to place merchandise throughout the store and execute the plan with efficiency and detail. You understand the merchandising standards and work to deliver an outstanding customer experience by maintaining these standards as you flow goods to the sales floor.
• Participates in a learning environment: You absorb new information from your peers or training materials on our merchandise, shrink, safety, productivity, and other business processes.

Core Competencies & Accomplishments:

• Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
• Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
• Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency
• Work experience- 1-2 years retail experience

What you get:

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com

Pay Range

USD $12.00/Hr - USD $15.00/Hr.