Operations Associate, Research & Evaluation (Part Time)

Salt Lake Community College (UT); Taylorsville (UT); Hybrid; USD 40,000 - 52,000; Full time

Job summary

Salt Lake Community College in Taylorsville, Utah, is seeking an Operations Associate to serve as a key contact for faculty and staff. You will support surveys, course evaluations, and related administrative processes, ensuring accuracy, efficiency, and strong customer service.

The role requires excellent communication, organization, and the ability to manage multiple priorities. The selected candidate will work in person one day per week on the Taylorsville campus and collaborate across the

Qualifications

• Associate’s degree required.
• At least 1 year of paid work experience.
• Experience with Qualtrics or similar survey platforms.
• Higher education experience preferred.
• Experience providing administrative or operational support.

Responsibilities

• Assist with course evaluation setup and communication.
• Support survey requests, tracking, and project completion.
• Provide administrative support for the Qualtrics platform.
• Coordinate scheduling and stakeholder communications.
• Handle inquiries from shared email inboxes professionally.
• Other duties as assigned.

Skills

Communication

Organization

Multitasking

Problem solving

Customer service

Interpersonal skills

Learning systems

Diversity awareness

Education

Associate’s degree

Tools

Qualtrics

Survey platforms

Job description

The Research & Evaluation team is seeking a personable, organized, and detail-oriented Operations Associate. The Operations Associate serves as a key point of contact for faculty and staff across the College and supports surveys, course evaluations, and administrative processes. This role helps ensure these processes are completed accurately, efficiently, and with a high level of customer service.

Strong communication and interpersonal skills are essential, along with the ability to manage multiple priorities and deadlines while providing responsive support to stakeholders. The ideal candidate enjoys helping others, solving problems, learning new systems, and coordinating processes that keep projects running smoothly. They take initiative, exercise sound judgment, and are committed to producing accurate, high-quality work.

This role will be expected to work in-person one day per week at the SLCC Taylorsville Campus.

ESSENTIAL RESPONSIBILITIES AND DUTIES

Course Evaluations

• Assist with course evaluation setup, editing, Canvas integration, and communication through Explorance Blue.
• Support the distribution and administration of course evaluations each term.
• Troubleshoot issues and connect users with appropriate resources and solutions.
• Maintain documentation and support continuous improvement of evaluation processes.

Survey and Research Support

• Assist with the institution's survey request process, including monitoring requests, tracking progress, and supporting project completion.
• Respond to survey-related inquiries and direct requests to appropriate team members as needed.
• Assist with survey creation, testing, distribution, and documentation.

Administrative and Operational Support

• Provide administrative support for SLCC's Qualtrics survey platform.
• Support the configuration and scheduling of institutional surveys.
• Assist with project coordination, scheduling, and communication for Research & Evaluation initiatives.
• Assist with administrative and operational activities that support team goals.
• Monitor shared email inboxes and respond to inquiries in a timely and professional manner.

Other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Effective written and verbal communication skills.
• Strong organizational skills and attention to detail with the ability to manage multiple priorities and deadlines.
• Ability to work independently, take initiative, and exercise sound judgment with minimal supervision.
• Ability to identify issues, solve problems, and adapt to changing needs and priorities.
• Demonstrated professionalism, patience, and a customer-service mindset when supporting faculty, staff, and stakeholders.
• Strong interpersonal skills and a service-oriented approach to working with others.
• Comfortable asking questions, seeking clarification, and learning new systems and processes.
• Ability to communicate and work effectively with individuals from diverse backgrounds, experiences, cultures, and abilities.

• Associate’s degree.
• Demonstrated ability to communicate professionally and work effectively with others.

• One (1) year of paid, part-time or full-time work experience.
• Experience with Qualtrics or other survey, evaluation, or customer service platforms.
• Experience working in higher education.
• Experience providing administrative, operational, or project support.