Operations Associate, Phoenix #242

Gopuff; Arizona; On-site; USD 22,000 - 25,000; Full time

Job summary

Gopuff is seeking an Operations Associate to join our on-site operations team. You will perform picking, packing, receiving, inventory management and staging for orders across our site and kitchen where applicable.

The role involves standing and walking throughout shifts, lifting up to 49 pounds, and a flexible schedule including mornings, evenings, weekends and holidays. Prior food service or retail experience is helpful.

Qualifications

• High School Diploma or GED required or equivalent.
• Experience in restaurant or retail environment preferred but not required.
• Ability to work a fluid schedule including peak shifts (1st, 2nd, 3rd).
• General knowledge of basic web-based software (Google G-Suite).
• Stand and walk for the duration of the shift; lift up to 49 pounds.

Responsibilities

• Pick and pack items for dispatch to customers.
• Receive and unpack pallets; verify inventory vs PO/invoice and resolve discrepancies.
• Manage inventory and re-shelving of canceled orders.
• Clean and organize sales floor and facility.
• Follow FIFO to manage waste and spoilage; maintain safety guidelines.
• Contact customers for substituted or out-of-stock items; ensure accuracy of orders.
• Move products using carts, pallet jacks, and other equipment.

Skills

Customer service

Inventory attention

Communication

Physical stamina

Education

High School Diploma or GED

Tools

Google G-Suite

Job description

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting to a Site Leader, OAs play an essential role at Gopuff that requires drive, perseverance, positivity, and enthusiasm for the challenge. You will accomplish a variety of operations responsibilities including picking, packing, receiving product both within our site and accompanying kitchen (if applicable), and working with our partner drivers.

Customers turn to Gopuff to provide their everyday essentials—day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks.

Responsibilities

• Pick and pack items for dispatch to customers
• Receive and unpack pallets of product from vendors, ensure physical inventory count matches purchase order/invoice, and resolve discrepancies
• Manage inventory and re-shelving of canceled orders
• Clean and organize sales floor and overall facility
• Manage waste and spoilage through strict compliance with FIFO practice
• Contact customer for substituted or out-of-stock items
• Handle, scan and move product in a safe and well-organized manner
• Stand, push, pull, squat, bend, reach and walk during shifts
• Use carts, pallet jacks, dollies and other equipment to move product
• Handle products that may contain tobacco, nicotine, and/or alcohol
• Work in freezer locations periodically throughout shifts
• Capability to walk several flights of steps periodically throughout the day
• Prepare quality beverages and food menu items for all customers by observing all recipes and presentation standards
• Ensure accuracy of all food and beverage packaged for delivery
• Follow health, safety and sanitation guidelines for all products
• Receive and put away order/invoice, and resolve discrepancies when they do not match expiration requirements
• Maintain Kitchen Facility organization and standards to ensure resources can be accessed while managing waste and spoilage through mindful pouring and food preparation
• Prepare, package and stage/handoff orders

Qualifications

• High School Diploma or GED Equivalent
• Experience working in a restaurant or retail environment (preferred, not required)
• The ability to work a fluid schedule and be available during peak shifts (1st, 2nd, 3rd shifts)
• General working knowledge of basic web-based software applications (e.g. Google G-Suite)
• Stand and walk for the duration of an assigned shift
• Lift up to 49 pounds
• Available to work flexible hours that may include mornings, evenings, weekends, nights and holidays

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