Operations Associate - Pembroke Lakes Mall

JCPenney; Florida; On-site; USD 19,286 - 23,419; Full time

Benefits offered by this job

Employee discount

Medical insurance

401(k) match

Paid vacation

Job summary

JCPenney in New York, Town of Florida, is seeking an Operations Associate to help create an outstanding customer experience by performing essential store operations before opening. You will work with a team to handle pricing, replenishment, backroom organization, and omnichannel tasks while learning the company’s standards and delivering fast, friendly service to customers.

The role emphasizes customer service, attention to merchandising standards, and collaboration with store leadership to

Qualifications

• 1-2 years retail experience.
• Customer service oriented.
• Able to operate in a fast-paced store environment.

Responsibilities

• Provide excellent customer service.
• Execute pricing and signage across the store quickly and accurately.
• Replenish and restock merchandise to ensure availability.
• Receive and unload merchandise from trucks.
• Maintain clean and organized backroom standards.
• Contribute to omnichannel initiatives (Buy Online Pickup in Store, Ship from Store, etc.).
• Assist with merchandising strategy and plan execution.

Skills

Customer service

Pricing & signing

Replenishment

Receiving merchandise

Backroom management

Omnichannel

Merchandising

Learning environment

Job description

The Operations Associate's role is to create an outstanding customer experience by performing operations functions within the store. The Operations Associate role is an early morning position and you will work with the team to perform functions prior to store opening.

Primary Responsibilities

• Customer Service – You maneuver around the store at a fast pace, working with the latest merchandise, and when a customer stops to ask you a question or request assistance, there’s no one they’d rather be talking to than you.
• Executes pricing and signing – You can change ticket prices and signing on merchandise across the store better and faster than anyone!
• Replenish and restock the store – You understand the needs of the customer. When merchandise is getting low, you assist your sales floor peers and leaders by pulling and preparing merchandise to go to the floor in order to ensure all of our customers have the styles and sizes they need.
• Receive and unload merchandise – You work with your co‑workers to unload a truck and prepare the merchandise in the backroom.
• Backroom standards – You keep the stockroom safe, clean, and organized.
• Omnichannel – You will contribute to omnichannel efforts including Buy Online Pickup in Store, Ship from Store, Order Delivery and Returns, Shipping Online Orders, and Merchandise Receiving.
• Merchandise strategy – You take the plans that have been communicated by leadership on where to place merchandise throughout the store and execute the plan with efficiency and detail. You understand the merchandising standards and work to deliver an outstanding customer experience by maintaining these standards as you flow goods to the sales floor.
• Participates in a learning environment – You absorb new information from your peers or training materials on our merchandise, shrink, safety, productivity, and other business processes.

Core Competencies & Accomplishments

• Results – Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.
• Ownership – Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.
• Intensity – Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency.
• Work experience – 1‑2 years retail experience.

At this time, JCPenney does not anticipate closing this job opportunity.

What you get

If eligible, we offer a competitive benefits package including medical, dental, vision, term life insurance, paid vacation/holidays, and 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com.

About JCPenney

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company’s product assortment meets customers’ everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait, and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop – from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrated 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney’s Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn.

Pay Range

USD $14.00/Hr – USD $17.50/Hr.