Operations Associate - Patrick Henry Mall

JCPenney; Newport News (VA); On-site; USD 17,908 - 22,041; Full time

Job summary

JCPenney in Newport News, VA, is seeking an Operations Associate to create an outstanding customer experience by handling essential store operations before opening. This early-morning role works with a team to prepare the floor and backroom for daily operations.

You will execute pricing and signage, replenish stock, unload merchandise, and support omnichannel initiatives such as Buy Online Pickup in Store and Ship from Store, while upholding merchandising standards and learning new processes.

Qualifications

• 1–2 years retail experience required.
• Strong customer service skills.
• Ability to work early morning shifts before store opening.

Responsibilities

• Customer Service – maneuver around the store at a fast pace, providing assistance to customers.
• Execute pricing and signing – change ticket prices and sign merchandise across the store quickly and accurately.
• Replenish and restock the store – understand customer needs, assist sales floor peers and leaders by pulling and preparing merchandise to go to the floor to ensure all styles and sizes are available.
• Receive and unload merchandise – work with co‑workers to unload a truck and prepare merchandise in the backroom.
• Maintain backroom standards – keep the stockroom safe, clean, and organized.
• Support omnichannel operations – contribute to Buy Online Pickup in Store, Ship from Store, Order Delivery and Returns, Shipping Online Orders, and Merchandise Receiving initiatives.
• Implement merchandise strategy – execute leadership plans for merchandise placement, maintaining merchandising standards to deliver an outstanding customer experience.
• Participate in a learning environment – absorb new information from peers or training materials on merchandise, shrink, safety, productivity, and other business processes.

Skills

Results orientation

Ownership

Intensity

Customer service

Job description

The Operations Associate's role is to create an outstanding customer experience by performing operations functions within the store. The Operations Associate role is an early morning position and you will work with a team to perform functions prior to store opening.

Primary Responsibilities

• Customer Service – maneuver around the store at a fast pace, providing assistance to customers.
• Execute pricing and signing – change ticket prices and sign merchandise across the store quickly and accurately.
• Replenish and restock the store – understand customer needs, assist sales floor peers and leaders by pulling and preparing merchandise to go to the floor to ensure all styles and sizes are available.
• Receive and unload merchandise – work with co‑workers to unload a truck and prepare merchandise in the backroom.
• Maintain backroom standards – keep the stockroom safe, clean, and organized.
• Support omnichannel operations – contribute to Buy Online Pickup in Store, Ship from Store, Order Delivery and Returns, Shipping Online Orders, and Merchandise Receiving initiatives.
• Implement merchandise strategy – execute leadership plans for merchandise placement, maintaining merchandising standards to deliver an outstanding customer experience.
• Participate in a learning environment – absorb new information from peers or training materials on merchandise, shrink, safety, productivity, and other business processes.

Core Competencies & Accomplishments

• Results – solve problems and make smart decisions that drive sales, profit, or customer service; execute work efficiently and inspire strong performance in yourself and others.
• Ownership – provide great customer service, cooperate and build positive, inclusive and respectful relationships, and take accountability for actions and outcomes.
• Intensity – proactively find ways to improve the customer experience, show confidence and courage to do what’s right, and take action with energy and urgency.
• Work experience – 1 to 2 years retail experience.

What you get

If eligible, we offer a competitive benefits package including medical, dental, vision, term life insurance, paid vacation/holidays, and 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday receive additional compensation. For paid vacation days and other benefit eligibility requirements, please visit www.catalystbrandsbenefits.com.

About JCPenney

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company’s product assortment meets customers’ everyday needs and helps them commemorate every special occasion with style, quality, and value. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop – from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrated 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.

Pay Range

USD $13.00/Hr – USD $16.25/Hr.