Operations Associate (Newton Langley)

Eastern Bank; Newton (MA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Benefits package

Retirement plan

Job summary

Eastern Bank in Newton, MA is seeking an Operations Associate to manage branch operations and customer service. You will handle cash vault duties, ATM balance, and daily reconciliation, while ensuring compliance with bank policies.

You will open deposit accounts, take loan applications, process transactions, and refer customers to other bank units. Strong communication and independence are essential in a fast-paced environment.

Qualifications

• Ability to work independently in a fast-paced environment.
• Strong written and verbal communication skills.
• Excellent interpersonal skills and customer service mindset.
• Proactive, self-starter with the ability to learn bank products quickly.

Responsibilities

• Maintain primary responsibility for all operational elements of a branch office.
• Manage branch cash vault and act as vault custodian; operate cash forecasting system.
• Oversee ATM custodian duties; ensure cash readiness and daily balancing.
• Audit negotiable instruments, cash drawers, and logs to policy requirements.
• Balance and research cash errors; file BSA forms and ensure security compliance.
• Review new account documentation to ensure policy adherence; close loans and process deposits.

Skills

Independence

Customer service

Interpersonal skills

Technical literacy

Tools

Cash forecasting system

Job description

Starting Rate: $24.50

Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

Responsibilities:

Maintains primary responsibility for all operational elements of a small to mid-sized banking office by:

• Managing the branch cash vault to within prescribed limits and serving as the vault custodian. Must master the use of the bank’s cash forecasting system.
• Serving as the branch’s ATM custodian; ensures it remains stocked, functional, and is balanced daily.
• Auditing all negotiable instruments, cash drawers, foreign currency (if applicable) and related logs to ensure adherence to defined policies and procedures.
• Responsible for all operational components in the branch such as balancing and researching cash errors, filing necessary BSA forms, compliance and security elements
• Stays abreast of all compliance and security requirements and implements processes within the branch to ensure regular adherence.
• Routinely reviews new account opening documentation, to include some that is more complex (i.e. corporate resolutions, business customer profiles, businesses designated as high-risk, etc.) to ensure adherence to bank policies and procedures

Incumbents in this position are skilled in both sales and transactional capacities and personally service all customers by:

• Opening deposit accounts and taking loan applications for various lending units
• Closing consumer loans
• Making referrals to other bank business lines and third-party partners
• Handling routine account maintenance and other servicing issues
• Processing monetary transactions such as cashing checks, making deposits, selling monetary instruments, buying/selling foreign currency, processing credit card cash advances

Maintaining safe deposit records properly to include contracts, access slips and assisting customers with access to safe deposit boxes (if applicable).

Problem Solving and Decision Making:

Balancing policy and procedure with appropriate judgement, makes decisions that are mutually beneficial to the bank and the customer. If written policy is unclear or there is any uncertainty, the Operations Associate should seek guidance from his/her Assistant Branch Manager, Branch Manager, Regional Manager, or if necessary, Retail Administration

Qualifications:

• Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment. Individual should be an outgoing self-starter and be technically literate.
• Enthusiastic individuals with strong interpersonal skills and a desire to be in the ‘customer service’ business are ideal candidates for this role. Basic business acumen and professionalism are also required.Strong written and verbal communication skills are critical, as are the ability to build relationships and strong alliances across the organization and to quickly learn all there is to know about the products and services offered by the bank.

Working Conditions:

• Ability to stand and remain standing for up to five hours at a time without a break.
• May be required to lift and/or move coin/currency bags weighing 25-30 pounds.