Operations Associate/Monitor Tech Full Time Nights

Baystate Health; Palmer (MA); On-site; USD 23,432 - 28,654; Full time

Benefits offered by this job

Equal employment opportunities

Competitive salary range

Job summary

Baystate Health in Massachusetts is seeking an individual for a role focusing on bed management and clerical tasks. Responsibilities include tracking patient admissions and discharges, maintaining accurate patient charts, and providing support to medical teams.

The ideal candidate will have strong organizational skills, previous clerical and customer service experience, and proficiency in various computer applications. A GED or HiSET certificate is required.

Qualifications

• Previous clerical and customer service experience.
• Clerical and customer service experience in a healthcare setting is preferred.

Responsibilities

• Tracks and prioritizes bed assignments and communicates with relevant personnel.
• Utilizes various computer applications accurately.
• Assists with unit-specific projects and committee participation.
• Provides detailed report/handoff to next shift.
• Serves as a resource for Hospitalist and medical teams.
• Maintains patient charts and prepares records for discharge.
• Functions as a greeter for new patients and families.
• Maintains and charges supplies accurately.
• Knowledgeable of emergency procedures.
• Observes cardiac monitors and processes EKG strips.
• Demonstrates competency for one-to-one observation of patients.

Skills

Computer literate

Good interpersonal skills

Conflict Resolution Training

Critical thinking skills

Ability to organize and prioritize

Ability to read and write in English

Education

GED or HiSET

Tools

OAS Gold

Job description

Job Responsibilities

1. Bed Management: Tracks, prioritizes, and assigns beds. Communicates with BMD and BM for admissions, discharges, and transfers (ADTs). Coordinates unit/department ADTs, checks BMD entries, and advises Charge Nurse of changes. Checks CIS for discharge orders and follows up with MD, CM RN to assure discharge documents are complete. Enters discharges in OA Gold and pending discharges in BMD. Rounds 3 times daily with RNs and CM regarding discharges, discharge times and special instructions, and appropriateness for Discharge Lounge. Notifies CM if an ambulance is unable to come at the assigned time. CM monitors BMD for observation of patients to determine if the patient needs discharge or status change. Tracks new admissions from the ED, retrieves SBAR data, assures fax is received within 30 minutes, arranges patient transport from the ED if needed, carries BMD beeper, and assigns coverage during breaks and meals.
2. Computer Applications: Proficiently and accurately utilizes C Word, OA Gold, SMS, CIS, Premise, BMD, PCM Auditor, People Soft, Staples, and Koronos access if applicable.
3. Unit-specific Projects: Project work as assigned and/or needed such as Payroll, committee participation, developing unit time schedules, etc.
4. Communication: Provides report/handoff to next shift including pending discharges, admissions in process, empty beds, beds being cleaned, and closed beds with the reason. Contacts other departments for priority tests for patients identified for next-day discharge. Answers telephones and relays messages promptly with consistent accuracy to team members. Responds to routine inquiries and refers them to the appropriate person, assists staff as requested, and ensures identified problems are communicated accurately and promptly. Places call to MDs and ancillary departments to facilitate patient care and throughput. Coordinates communication with NEOPO and related paperwork with RN.
5. Hospitalist Support: Serves as a unit-based resource for Zoned Hospitalist and medical/surgical teaching teams. Assists Hospitalist during clinical rounds, initiates phone calls, sends faxes, and calls consults as directed. Makes available the unit-based assignment daily for Hospitalist. Maintains specific workspace for Hospitalists which includes computer and telephone access. Works with Access Services and patient/family to secure post-discharge follow-up appointments. Identifies daily the Hospitalist of the day through electronic systems and prints this form for team use throughout the day.
6. Hospital Records and Logs: Maintains patient charts in proper sequence and labels pages with patients' names. Prepares record prior to transfer and discharge, explains and obtains signatures for Medicare forms, organizes charts for Medical Records, faxes or copies records as needed. Sends discharge record to HIM immediately after discharge, updates discharge/admission log, ensures complete information with transfers. Prepares patient charge tickets for data entry and keeps accurate records. Collects data into PCM auditor as specified. Replenishes and restocks unit audit tools.
7. Unit Resources: Functions as a greeter for new patients/families to the unit/department. Assists other departments with information. Posts MD schedules for clinical team inquiry. Prepares staffing assignments for the next shift, places calls for unplanned staffing vacancies, and communicates staffing and scheduling to Clinical Supervisor.
8. Inventory Management: Maintains and charges supplies, initiates requisitions and requests accurately and timely, stores supply within 24 hours of receipt, records charges or credits for patient supplies, and coordinates paper supplies with Print Shop or Distribution to maintain unit/department par levels.
9. Emergency Procedures: Knowledgeable of and initiates emergency procedures, verbalizes knowledge and location of emergency equipment, mobilizes emergency support personnel through immediate telephone contact.
10. Cardiac Monitoring: Observes cardiac monitors, identifies and reports irregular rhythms to a registered nurse, records and processes EKG monitor strips, and ensures proper placement and maintenance of all monitoring equipment.
11. Observation Competency: Demonstrates competency for one-to-one observation of patients based on department and unit-specific needs.
12. Certification Requirements: CPR/BLS Certification may be required by the department.
13. Telemetry Course: Must take and pass the required dysrhythmia course (telemetry) within 6 weeks of hire.

Required Work Experience

• Previous clerical and customer service experience.

Preferred Work Experience

• Clerical and customer service experience in a healthcare setting.

Skills and Competencies

• Computer literate, good interpersonal skills, OAS Gold Training.
• Conflict Resolution Training, Delegation Training, Team Training, Critical thinking skills, Ability to organize and prioritize, Ability to read and write in English, and unit-specific competencies.

Education

GED or HiSET (Required)

Certifications

• Basic Life Support – American Heart Association.

Compensation

Minimum – Midpoint – Maximum

US$17.01 – $20.80 – $25.87 per hour.

Equal Employment Opportunity Employer

Baystate Health is an equal opportunity employer and is committed to providing a work environment where all employees are respected and valued for their differences and are not discriminated against on the basis of any legitimate protected characteristic, including but not limited to race, color, gender, religion, national origin or ethnicity, age, disability, genetic information, or any other protected class.